Hilltop Surgery, Leicester: patient reviews and CQC rating
Hilltop Surgery is a GP practice in Leicester with 14,793 registered patients (September 2026). In the 2026 GP Patient Survey, 82% of its patients described their overall experience as good, against 77% across England (Leicester, Leicestershire and Rutland: 73%). The Care Quality Commission rates it Good overall, in a report published in December 2023. It has 5.9 full-time-equivalent qualified GPs, or 2,499 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Hilltop Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 68%, above the England figure of 54%. Its weakest is the share who said they were treated with care and concern: 79%, below the England figure of 86%. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 15th of the 79 practices in Leicester with 50 or more responses. 60% found it easy to get through by phone (England: 57%). The overall experience result is 7 points higher than in 2025 (75%). 115 patients answered the survey (response rate 16%).
| Survey question | Hilltop Surgery | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Overall experience good | 82% | 73% | 77% |
| Easy to contact by phone | 60% | 51% | 57% |
| Easy to contact via the website | 60% | 51% | 58% |
| Easy to contact via the NHS App | 68% | 51% | 54% |
| Reception team helpful | 83% | 82% | 85% |
| Last contact good | 78% | 67% | 73% |
| Wait for appointment about right | 75% | 65% | 69% |
| Listened to well | 84% | 85% | 87% |
| Treated with care and concern | 79% | 84% | 86% |
| Confidence and trust in the clinician | 91% | 92% | 93% |
| Needs met | 92% | 89% | 90% |
In the Friends and Family Test for July 2026, 84% of 205 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Hilltop Surgery is Good, published in December 2023. All 5 key questions are rated Good. It held the same rating in the report before (May 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
14,793 patients were registered at Hilltop Surgery in September 2026, down 2.1% on a year earlier (England: down 1.1%).
11% of its patients are aged 65 or over, against 19% across England. With 5.9 full-time-equivalent qualified GPs, there are 2,499 patients per GP, more than the England figure of 2,171 and Leicester, Leicestershire and Rutland's 2,308. The practice also has 0.9 nurses and 3.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.3 | 11.1 |
| August 2024 | 6.4 | 9.6 |
| August 2025 | 6.4 | 14.9 |
| August 2026 | 5.9 | 13.0 |
From June 2026 to August 2026 the practice recorded 10,437 appointments a month, or 706 per 1,000 registered patients (England: 510). 81% were face to face (England: 63%). 61% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
26% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Hilltop Surgery | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 706 | 550 | 510 |
| Face to face | 81% | 72% | 63% |
| Same day as booked | 61% | 41% | 45% |
| More than 28 days after booking | 4% | 7% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (11.7% against 7.9%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%), atrial fibrillation (0.9% against 2.2%) and chronic kidney disease (2.0% against 4.6%). The practice's patients live in areas with an average deprivation score of 24.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.8 years for women and 77.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 12.6% | 14.3% |
| High blood pressure | All ages | 12.0% | 15.2% |
| Diabetes | 17+ yrs | 11.7% | 7.9% |
| Asthma | 6+ yrs | 5.5% | 6.6% |
| Coronary heart disease | All ages | 2.1% | 3.0% |
| Chronic kidney disease | 18+ yrs | 2.0% | 4.6% |
| Cancer | All ages | 1.8% | 3.8% |
| Osteoporosis | 50+ yrs | 1.2% | 1.2% |
| Stroke and TIA | All ages | 1.1% | 1.9% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Heart failure | All ages | 0.9% | 1.1% |
| COPD | All ages | 0.9% | 1.9% |
| Atrial fibrillation | All ages | 0.9% | 2.2% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.4% | 0.8% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 58.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 56.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 58.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 68.1% | 74.9% |
Hilltop Surgery, 22 Maidenwell Avenue, Leicester, LE5 1BL. Phone: 0116276955.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| St Elizabeth's Medical Centre | 0.6 km | 80% |
| Humberstone Medical Centre | 1.7 km | 61% |
| East Leicester Medical Practice - Dr A Farooqi and Partners | 2.2 km | 61% |
| Willows Medical Centre | 2.3 km | 48% |
| Silverdale Medical centre | 2.7 km | 79% |
- Downing Drive Surgery (83% overall experience good)
- East Leicester Medical Practice - Dr A Farooqi and Partners (61% overall experience good)
- Humberstone Medical Centre (61% overall experience good)
- St Elizabeth's Medical Centre (80% overall experience good)
How do patients rate Hilltop Surgery?
In the 2026 GP Patient Survey, 82% of patients described their overall experience of Hilltop Surgery as good, against 77% across England. 60% found it easy to get through by phone.
How many patients are registered at Hilltop Surgery?
14,793 patients were registered in September 2026, down 2.1% on a year earlier.
What is Hilltop Surgery's CQC rating?
Good overall, published in December 2023.
How many GPs does Hilltop Surgery have?
5.9 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,499 patients per GP against 2,171 across England.
Are appointments at Hilltop Surgery face to face?
81% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Hilltop Surgery's phone number?
0116276955.