St Elizabeth's Medical Centre, Leicester: patient reviews and CQC rating
St Elizabeth's Medical Centre is a GP practice in Leicester with 7,535 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (Leicester, Leicestershire and Rutland: 73%). The Care Quality Commission rates it Good overall, in a report published in February 2017. It has 3.1 full-time-equivalent qualified GPs, or 2,405 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about St Elizabeth's Medical Centre
Its best result against England is the share who said their needs were met at their last appointment: 97%, above the England figure of 90%. Its weakest is the share who found it easy to contact the practice using the NHS App: 41%, against 54% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 22nd of the 79 practices in Leicester with 50 or more responses. 49% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (80%). 87 patients answered the survey (response rate 17%).
| Survey question | St Elizabeth's Medical Centre | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Overall experience good | 80% | 73% | 77% |
| Easy to contact by phone | 49% | 51% | 57% |
| Easy to contact via the website | 61% | 51% | 58% |
| Easy to contact via the NHS App | 41% | 51% | 54% |
| Reception team helpful | 81% | 82% | 85% |
| Last contact good | 76% | 67% | 73% |
| Wait for appointment about right | 64% | 65% | 69% |
| Listened to well | 89% | 85% | 87% |
| Treated with care and concern | 86% | 84% | 86% |
| Confidence and trust in the clinician | 99% | 92% | 93% |
| Needs met | 97% | 89% | 90% |
CQC's overall rating for St Elizabeth's Medical Centre is Good, published in February 2017. All 5 key questions are rated Good. It held the same rating in the report before (September 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,535 patients were registered at St Elizabeth's Medical Centre in September 2026, up 2.5% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 3.1 full-time-equivalent qualified GPs, there are 2,405 patients per GP, more than the England figure of 2,171 and Leicester, Leicestershire and Rutland's 2,308. The practice also has 2.0 nurses and 1.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.2 | 3.2 |
| August 2024 | 2.2 | 2.2 |
| August 2025 | 3.1 | 3.1 |
| August 2026 | 3.1 | 3.1 |
From June 2026 to August 2026 the practice recorded 4,712 appointments a month, or 625 per 1,000 registered patients (England: 510). 59% were face to face (England: 63%). 53% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
31% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | St Elizabeth's Medical Centre | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 625 | 550 | 510 |
| Face to face | 59% | 72% | 63% |
| Same day as booked | 53% | 41% | 45% |
| More than 28 days after booking | 4% | 7% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (0.9% against 0.6%) and diabetes (11.4% against 7.9%). It has a lower share for osteoporosis (0.5% against 1.2%), chronic kidney disease (2.1% against 4.6%) and cancer (2.2% against 3.8%). The practice's patients live in areas with an average deprivation score of 27.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.4 years for women and 76.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.9% | 15.2% |
| Depression | 18+ yrs | 13.7% | 14.3% |
| Diabetes | 17+ yrs | 11.4% | 7.9% |
| Asthma | 6+ yrs | 6.6% | 6.6% |
| Coronary heart disease | All ages | 2.5% | 3.0% |
| Cancer | All ages | 2.2% | 3.8% |
| Chronic kidney disease | 18+ yrs | 2.1% | 4.6% |
| COPD | All ages | 1.8% | 1.9% |
| Stroke and TIA | All ages | 1.5% | 1.9% |
| Atrial fibrillation | All ages | 1.5% | 2.2% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Dementia | All ages | 1.1% | 0.8% |
| Heart failure | All ages | 1.0% | 1.1% |
| Learning disability | All ages | 0.9% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 63.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 54.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 63.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.4% | 74.9% |
St Elizabeth's Medical Centre, Netherhall Road, Leicester, LE5 1DR. Phone: 0116 241 6392.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Hilltop Surgery | 0.6 km | 82% |
| Humberstone Medical Centre | 2.0 km | 61% |
| Willows Medical Centre | 2.3 km | 48% |
| East Leicester Medical Practice - Dr A Farooqi and Partners | 2.4 km | 61% |
| Downing Drive Surgery | 2.6 km | 83% |
- Downing Drive Surgery (83% overall experience good)
- East Leicester Medical Practice - Dr A Farooqi and Partners (61% overall experience good)
- Hilltop Surgery (82% overall experience good)
- Humberstone Medical Centre (61% overall experience good)
How do patients rate St Elizabeth's Medical Centre?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of St Elizabeth's Medical Centre as good, against 77% across England. 49% found it easy to get through by phone.
How many patients are registered at St Elizabeth's Medical Centre?
7,535 patients were registered in September 2026, up 2.5% on a year earlier.
What is St Elizabeth's Medical Centre's CQC rating?
Good overall, published in February 2017.
How many GPs does St Elizabeth's Medical Centre have?
3.1 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,405 patients per GP against 2,171 across England.
Are appointments at St Elizabeth's Medical Centre face to face?
59% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is St Elizabeth's Medical Centre's phone number?
0116 241 6392.