The Hedges Medical Centre, Leicester: patient reviews and CQC rating
The Hedges Medical Centre is a GP practice in Leicester with 6,571 registered patients (September 2026). In the 2026 GP Patient Survey, 74% of its patients described their overall experience as good, against 77% across England (Leicester, Leicestershire and Rutland: 73%). The Care Quality Commission rates it Good overall, in a report published in June 2016. It has 3.5 full-time-equivalent qualified GPs, or 1,895 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Hedges Medical Centre
Its best result against England is the share who said the healthcare professional was good at listening to them: 93%, against 87% across England. Its weakest is the share who found it easy to get through to the practice by phone: 40%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 40th of the 79 practices in Leicester with 50 or more responses. 40% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (77%). 98 patients answered the survey (response rate 18%).
| Survey question | The Hedges Medical Centre | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Overall experience good | 74% | 73% | 77% |
| Easy to contact by phone | 40% | 51% | 57% |
| Easy to contact via the website | 53% | 51% | 58% |
| Easy to contact via the NHS App | 53% | 51% | 54% |
| Reception team helpful | 77% | 82% | 85% |
| Last contact good | 68% | 67% | 73% |
| Wait for appointment about right | 68% | 65% | 69% |
| Listened to well | 93% | 85% | 87% |
| Treated with care and concern | 89% | 84% | 86% |
| Confidence and trust in the clinician | 90% | 92% | 93% |
| Needs met | 93% | 89% | 90% |
CQC's overall rating for The Hedges Medical Centre is Good, published in June 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,571 patients were registered at The Hedges Medical Centre in September 2026, up 5.0% on a year earlier (England: down 1.1%).
17% of its patients are aged 65 or over, against 19% across England. With 3.5 full-time-equivalent qualified GPs, there are 1,895 patients per GP, fewer than the England figure of 2,171 and Leicester, Leicestershire and Rutland's 2,308. The practice also has 2.3 nurses and 2.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.0 | 6.1 |
| August 2024 | 4.8 | 7.8 |
| August 2025 | 4.8 | 6.9 |
| August 2026 | 3.5 | 7.1 |
From June 2026 to August 2026 the practice recorded 4,666 appointments a month, or 710 per 1,000 registered patients (England: 510). 54% were face to face (England: 63%). 56% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
47% were with a GP rather than another member of the practice team. 9% of booked patients did not attend.
| Measure | The Hedges Medical Centre | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 710 | 550 | 510 |
| Face to face | 54% | 72% | 63% |
| Same day as booked | 56% | 41% | 45% |
| More than 28 days after booking | 2% | 7% | 5% |
| Did not attend | 9% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (2.1% against 0.8%), osteoporosis (2.6% against 1.2%) and serious mental illness (1.9% against 1.0%). It has a lower share for cancer (2.8% against 3.8%). The practice's patients live in areas with an average deprivation score of 42.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.3 years for women and 76.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 25.8% | 14.3% |
| High blood pressure | All ages | 16.5% | 15.2% |
| Diabetes | 17+ yrs | 10.5% | 7.9% |
| Asthma | 6+ yrs | 9.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.7% | 4.6% |
| Coronary heart disease | All ages | 3.3% | 3.0% |
| COPD | All ages | 3.0% | 1.9% |
| Cancer | All ages | 2.8% | 3.8% |
| Osteoporosis | 50+ yrs | 2.6% | 1.2% |
| Atrial fibrillation | All ages | 2.6% | 2.2% |
| Dementia | All ages | 2.1% | 0.8% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| Serious mental illness | All ages | 1.9% | 1.0% |
| Heart failure | All ages | 1.9% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.4% | 0.8% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Learning disability | All ages | 0.9% | 0.6% |
| Palliative care | All ages | 0.9% | 0.6% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 66.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 61.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.7% | 74.9% |
The Hedges Medical Centre, Pasley Road, Eyres Monsell, Leicester, LE2 9BU. Phone: 0116 225 1277. Website: www.hedgesmedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr G Singh, Sturdee Road Health & Wellbeing Centre | 0.2 km | 76% |
| Saffron Health | 1.2 km | 76% |
| The Surgery@Aylestone | 1.4 km | 77% |
| Aylestone Health Centre | 1.6 km | 80% |
| South Wigston Health Centre | 1.7 km | 80% |
- Dr G Singh, Sturdee Road Health & Wellbeing Centre (76% overall experience good)
- Inclusion Healthcare Social Enterprise CIC (83% overall experience good)
- Leicester City Assist Practice (87% overall experience good)
- Saffron Health (76% overall experience good)
How do patients rate The Hedges Medical Centre?
In the 2026 GP Patient Survey, 74% of patients described their overall experience of The Hedges Medical Centre as good, against 77% across England. 40% found it easy to get through by phone.
How many patients are registered at The Hedges Medical Centre?
6,571 patients were registered in September 2026, up 5.0% on a year earlier.
What is The Hedges Medical Centre's CQC rating?
Good overall, published in June 2016.
How many GPs does The Hedges Medical Centre have?
3.5 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 1,895 patients per GP against 2,171 across England.
Are appointments at The Hedges Medical Centre face to face?
54% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Hedges Medical Centre's phone number?
0116 225 1277.