Leicester City Assist Practice, Leicester: patient reviews and CQC rating
Leicester City Assist Practice is a GP practice in Leicester with 1,250 registered patients (September 2026). In the 2026 GP Patient Survey, 87% of its patients described their overall experience as good, against 77% across England (Leicester, Leicestershire and Rutland: 73%). It has 1.4 full-time-equivalent qualified GPs, or 868 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Leicester City Assist Practice
Its best result against England is the share who found it easy to contact the practice using the NHS App: 73%, above the England figure of 54%. Its result closest to England is the share who found the reception and administrative team helpful: 87%, against 85% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
73% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (84%). 49 patients answered the survey (response rate 6%).
| Survey question | Leicester City Assist Practice | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Overall experience good | 87% | 73% | 77% |
| Easy to contact by phone | 73% | 51% | 57% |
| Easy to contact via the website | 75% | 51% | 58% |
| Easy to contact via the NHS App | 73% | 51% | 54% |
| Reception team helpful | 87% | 82% | 85% |
| Last contact good | 87% | 67% | 73% |
| Wait for appointment about right | 77% | 65% | 69% |
| Listened to well | 97% | 85% | 87% |
| Treated with care and concern | 91% | 84% | 86% |
| Confidence and trust in the clinician | 96% | 92% | 93% |
| Needs met | 96% | 89% | 90% |
1,250 patients were registered at Leicester City Assist Practice in September 2026, down 25.2% on a year earlier (England: down 1.1%).
1% of its patients are aged 65 or over, against 19% across England. With 1.4 full-time-equivalent qualified GPs, there are 868 patients per GP, fewer than the England figure of 2,171 and Leicester, Leicestershire and Rutland's 2,308. The practice also has 0.6 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.7 | 1.7 |
| August 2024 | 1.4 | 1.4 |
| August 2025 | 1.8 | 1.8 |
| August 2026 | 1.4 | 1.4 |
From June 2026 to August 2026 the practice recorded 953 appointments a month, or 763 per 1,000 registered patients (England: 510). 87% were face to face (England: 63%). 45% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
26% were with a GP rather than another member of the practice team. 13% of booked patients did not attend.
| Measure | Leicester City Assist Practice | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 763 | 550 | 510 |
| Face to face | 87% | 72% | 63% |
| Same day as booked | 45% | 41% | 45% |
| More than 28 days after booking | 2% | 7% | 5% |
| Did not attend | 13% | 4% | 4% |
Compared with England, the practice has a lower share of patients for epilepsy (0.0% against 0.8%), palliative or supportive care needs (0.0% against 0.6%) and atrial fibrillation (0.1% against 2.2%). The practice's patients live in areas with an average deprivation score of 35.4 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.0 years for women and 76.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 9.2% | 14.3% |
| Diabetes | 17+ yrs | 2.8% | 7.9% |
| High blood pressure | All ages | 2.4% | 15.2% |
| Asthma | 6+ yrs | 1.0% | 6.6% |
| Serious mental illness | All ages | 0.5% | 1.0% |
| Cancer | All ages | 0.3% | 3.8% |
| Coronary heart disease | All ages | 0.3% | 3.0% |
| Chronic kidney disease | 18+ yrs | 0.3% | 4.6% |
| Stroke and TIA | All ages | 0.2% | 1.9% |
| Heart failure | All ages | 0.2% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.1% | 0.8% |
| Atrial fibrillation | All ages | 0.1% | 2.2% |
| COPD | All ages | 0.1% | 1.9% |
| Dementia | All ages | 0.1% | 0.8% |
| Learning disability | All ages | 0.1% | 0.6% |
| Peripheral arterial disease | All ages | 0.1% | 0.6% |
| Osteoporosis | 50+ yrs | 0.0% | 1.2% |
| Epilepsy | 18+ yrs | 0.0% | 0.8% |
| Palliative care | All ages | 0.0% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 66.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 50.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 66.7% | 74.9% |
Leicester City Assist Practice, Charles Berry House, 45 East Bond Street, Leicester, LE1 4SX. Phone: 0116 294 6305.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Inclusion Healthcare Social Enterprise CIC | 0.0 km | 83% |
| The Practice Bowling Green Street | 0.5 km | 66% |
| DeMontfort Surgery | 1.0 km | 57% |
| Fosse Medical Centre | 1.1 km | 82% |
| Groby Road Medical Centre | 1.2 km | 64% |
- Dr G Singh, Sturdee Road Health & Wellbeing Centre (76% overall experience good)
- Inclusion Healthcare Social Enterprise CIC (83% overall experience good)
- Saffron Health (76% overall experience good)
- The Hedges Medical Centre (74% overall experience good)
How do patients rate Leicester City Assist Practice?
In the 2026 GP Patient Survey, 87% of patients described their overall experience of Leicester City Assist Practice as good, against 77% across England. 73% found it easy to get through by phone.
How many patients are registered at Leicester City Assist Practice?
1,250 patients were registered in September 2026, down 25.2% on a year earlier.
How many GPs does Leicester City Assist Practice have?
1.4 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 868 patients per GP against 2,171 across England.
Are appointments at Leicester City Assist Practice face to face?
87% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Leicester City Assist Practice's phone number?
0116 294 6305.