Inclusion Healthcare Social Enterprise CIC, Leicester: patient reviews and CQC rating
Inclusion Healthcare Social Enterprise CIC is a GP practice in Leicester with 779 registered patients (September 2026). In the 2026 GP Patient Survey, 83% of its patients described their overall experience as good, against 77% across England (Leicester, Leicestershire and Rutland: 73%). The Care Quality Commission rates it Outstanding overall, in a report published in February 2015.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Inclusion Healthcare Social Enterprise CIC
Its best result against England is the share who found it easy to get through to the practice by phone: 79%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: -9700%, against 58% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
79% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (81%). 30 patients answered the survey (response rate 4%).
| Survey question | Inclusion Healthcare Social Enterprise CIC | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Overall experience good | 83% | 73% | 77% |
| Easy to contact by phone | 79% | 51% | 57% |
| Easy to contact via the website | -9700% | 51% | 58% |
| Easy to contact via the NHS App | 67% | 51% | 54% |
| Reception team helpful | 98% | 82% | 85% |
| Last contact good | 77% | 67% | 73% |
| Wait for appointment about right | 86% | 65% | 69% |
| Listened to well | 94% | 85% | 87% |
| Treated with care and concern | 89% | 84% | 86% |
| Confidence and trust in the clinician | 95% | 92% | 93% |
| Needs met | 95% | 89% | 90% |
CQC's overall rating for Inclusion Healthcare Social Enterprise CIC is Outstanding, published in February 2015. All 5 key questions are rated Outstanding.
| Key question | Rating |
|---|---|
| Safe | Outstanding |
| Well-led | Outstanding |
| Caring | Outstanding |
| Responsive | Outstanding |
| Effective | Outstanding |
779 patients were registered at Inclusion Healthcare Social Enterprise CIC in September 2026, down 8.9% on a year earlier (England: down 1.1%).
From June 2026 to August 2026 the practice recorded 829 appointments a month, or 1,065 per 1,000 registered patients (England: 510). 70% were face to face (England: 63%). 48% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
21% were with a GP rather than another member of the practice team. 21% of booked patients did not attend.
| Measure | Inclusion Healthcare Social Enterprise CIC | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 1,065 | 550 | 510 |
| Face to face | 70% | 72% | 63% |
| Same day as booked | 48% | 41% | 45% |
| More than 28 days after booking | 1% | 7% | 5% |
| Did not attend | 21% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (8.0% against 1.0%) and depression (37.2% against 14.3%). It has a lower share for atrial fibrillation (0.1% against 2.2%), cancer (0.5% against 3.8%) and chronic kidney disease (0.9% against 4.6%). The practice's patients live in areas with an average deprivation score of 39.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 79.6 years for women and 74.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 37.2% | 14.3% |
| Asthma | 6+ yrs | 8.3% | 6.6% |
| Serious mental illness | All ages | 8.0% | 1.0% |
| High blood pressure | All ages | 5.7% | 15.2% |
| Diabetes | 17+ yrs | 3.4% | 7.9% |
| COPD | All ages | 2.9% | 1.9% |
| Coronary heart disease | All ages | 1.8% | 3.0% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Stroke and TIA | All ages | 1.0% | 1.9% |
| Learning disability | All ages | 1.0% | 0.6% |
| Chronic kidney disease | 18+ yrs | 0.9% | 4.6% |
| Heart failure | All ages | 0.8% | 1.1% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Cancer | All ages | 0.5% | 3.8% |
| Rheumatoid arthritis | 16+ yrs | 0.2% | 0.8% |
| Palliative care | All ages | 0.2% | 0.6% |
| Atrial fibrillation | All ages | 0.1% | 2.2% |
| Dementia | All ages | 0.1% | 0.8% |
| Osteoporosis | 50+ yrs | 0.0% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 37.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2022/23 | 33.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 47.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 40.0% | 74.9% |
Inclusion Healthcare Social Enterprise CIC, Charles Berry House, 45 East Bond Street, Leicester, LE1 4SX. Phone: 0116 221 2780. Website: www.inclusionhealthcare.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Leicester City Assist Practice | 0.0 km | 87% |
| The Practice Bowling Green Street | 0.5 km | 66% |
| DeMontfort Surgery | 1.0 km | 57% |
| Fosse Medical Centre | 1.1 km | 82% |
| Groby Road Medical Centre | 1.2 km | 64% |
- Dr G Singh, Sturdee Road Health & Wellbeing Centre (76% overall experience good)
- Leicester City Assist Practice (87% overall experience good)
- Saffron Health (76% overall experience good)
- The Hedges Medical Centre (74% overall experience good)
How do patients rate Inclusion Healthcare Social Enterprise CIC?
In the 2026 GP Patient Survey, 83% of patients described their overall experience of Inclusion Healthcare Social Enterprise CIC as good, against 77% across England. 79% found it easy to get through by phone.
How many patients are registered at Inclusion Healthcare Social Enterprise CIC?
779 patients were registered in September 2026, down 8.9% on a year earlier.
What is Inclusion Healthcare Social Enterprise CIC's CQC rating?
Outstanding overall, published in February 2015.
Are appointments at Inclusion Healthcare Social Enterprise CIC face to face?
70% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Inclusion Healthcare Social Enterprise CIC's phone number?
0116 221 2780.