Groby Road Medical Centre, Leicester: patient reviews and CQC rating
Groby Road Medical Centre is a GP practice in Leicester with 10,666 registered patients (September 2026). In the 2026 GP Patient Survey, 64% of its patients described their overall experience as good, below the England figure of 77% (Leicester, Leicestershire and Rutland: 73%). The Care Quality Commission rates it Good overall, in a report published in May 2017. It has 3.0 full-time-equivalent qualified GPs, or 3,540 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Groby Road Medical Centre
Its result closest to England is the share who found the reception and administrative team helpful: 78%, below the England figure of 85%. Its weakest is the share who said the wait for their last appointment was about right: 38%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 11 below by more than the survey's margin of error.
On overall experience it is 59th of the 79 practices in Leicester with 50 or more responses. 44% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (66%). 120 patients answered the survey (response rate 24%).
| Survey question | Groby Road Medical Centre | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Overall experience good | 64% | 73% | 77% |
| Easy to contact by phone | 44% | 51% | 57% |
| Easy to contact via the website | 38% | 51% | 58% |
| Easy to contact via the NHS App | 31% | 51% | 54% |
| Reception team helpful | 78% | 82% | 85% |
| Last contact good | 58% | 67% | 73% |
| Wait for appointment about right | 38% | 65% | 69% |
| Listened to well | 80% | 85% | 87% |
| Treated with care and concern | 77% | 84% | 86% |
| Confidence and trust in the clinician | 81% | 92% | 93% |
| Needs met | 77% | 89% | 90% |
CQC's overall rating for Groby Road Medical Centre is Good, published in May 2017. One key question is rated differently: Responsive Requires Improvement. Its previous overall rating was Inadequate (August 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Good |
10,666 patients were registered at Groby Road Medical Centre in September 2026, down 3.3% on a year earlier (England: down 1.1%).
14% of its patients are aged 65 or over, against 19% across England. With 3.0 full-time-equivalent qualified GPs, there are 3,540 patients per GP, more than the England figure of 2,171 and Leicester, Leicestershire and Rutland's 2,308. The practice also has 2.1 nurses and 4.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.0 | 9.8 |
| August 2024 | 3.0 | 10.5 |
| August 2025 | 3.0 | 9.3 |
| August 2026 | 3.0 | 7.4 |
From June 2026 to August 2026 the practice recorded 6,033 appointments a month, or 566 per 1,000 registered patients (England: 510). 85% were face to face (England: 63%). 21% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
46% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Groby Road Medical Centre | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 566 | 550 | 510 |
| Face to face | 85% | 72% | 63% |
| Same day as booked | 21% | 41% | 45% |
| More than 28 days after booking | 6% | 7% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.1% against 1.2%), cancer (1.3% against 3.8%) and depression (7.6% against 14.3%). The practice's patients live in areas with an average deprivation score of 30.9 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.4 years for women and 77.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.7% | 15.2% |
| Diabetes | 17+ yrs | 9.2% | 7.9% |
| Depression | 18+ yrs | 7.6% | 14.3% |
| Asthma | 6+ yrs | 5.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.4% | 4.6% |
| Coronary heart disease | All ages | 2.5% | 3.0% |
| COPD | All ages | 1.9% | 1.9% |
| Atrial fibrillation | All ages | 1.5% | 2.2% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Cancer | All ages | 1.3% | 3.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Heart failure | All ages | 0.8% | 1.1% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Dementia | All ages | 0.7% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 64.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 66.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 65.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.3% | 74.9% |
Groby Road Medical Centre, 9 Groby Road, Leicester, LE3 9ED. Phone: 0116 253 6263. Website: www.grobyroadmedicalcentre.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Fosse Medical Centre | 0.9 km | 82% |
| Inclusion Healthcare Social Enterprise CIC | 1.2 km | 83% |
| Leicester City Assist Practice | 1.2 km | 87% |
| Manor Park Medical Practice | 1.4 km | 64% |
| Westend Medical Practice | 1.5 km | 63% |
- Groby Surgery (96% overall experience good)
- The Glenfield Surgery (67% overall experience good)
How do patients rate Groby Road Medical Centre?
In the 2026 GP Patient Survey, 64% of patients described their overall experience of Groby Road Medical Centre as good, below the England figure of 77%. 44% found it easy to get through by phone.
How many patients are registered at Groby Road Medical Centre?
10,666 patients were registered in September 2026, down 3.3% on a year earlier.
What is Groby Road Medical Centre's CQC rating?
Good overall, published in May 2017.
How many GPs does Groby Road Medical Centre have?
3.0 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 3,540 patients per GP against 2,171 across England.
Are appointments at Groby Road Medical Centre face to face?
85% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Groby Road Medical Centre's phone number?
0116 253 6263.