The Glenfield Surgery, Leicester: patient reviews and CQC rating
The Glenfield Surgery is a GP practice in Leicester with 13,935 registered patients (September 2026). In the 2026 GP Patient Survey, 67% of its patients described their overall experience as good, below the England figure of 77% (Leicester, Leicestershire and Rutland: 73%). The Care Quality Commission rates it Good overall, in a report published in September 2017. It has 10.4 full-time-equivalent qualified GPs, or 1,343 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Glenfield Surgery
Its best result against England is the share who said they were treated with care and concern: 89%, against 86% across England. Its weakest is the share who found it easy to contact the practice through its website: 34%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 55th of the 79 practices in Leicester with 50 or more responses. 55% found it easy to get through by phone (England: 57%). The overall experience result is 15 points lower than in 2025 (82%). 102 patients answered the survey (response rate 34%).
| Survey question | The Glenfield Surgery | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Overall experience good | 67% | 73% | 77% |
| Easy to contact by phone | 55% | 51% | 57% |
| Easy to contact via the website | 34% | 51% | 58% |
| Easy to contact via the NHS App | 48% | 51% | 54% |
| Reception team helpful | 79% | 82% | 85% |
| Last contact good | 66% | 67% | 73% |
| Wait for appointment about right | 69% | 65% | 69% |
| Listened to well | 88% | 85% | 87% |
| Treated with care and concern | 89% | 84% | 86% |
| Confidence and trust in the clinician | 90% | 92% | 93% |
| Needs met | 88% | 89% | 90% |
In the Friends and Family Test for July 2026, 74% of 165 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Glenfield Surgery is Good, published in September 2017. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (August 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
13,935 patients were registered at The Glenfield Surgery in September 2026, down 1.2% on a year earlier (England: down 1.1%).
24% of its patients are aged 65 or over, against 19% across England. With 10.4 full-time-equivalent qualified GPs, there are 1,343 patients per GP, fewer than the England figure of 2,171 and Leicester, Leicestershire and Rutland's 2,308. The practice also has 0.6 nurses and 7.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 11.7 | 16.6 |
| August 2024 | 11.6 | 17.4 |
| August 2025 | 11.3 | 16.0 |
| August 2026 | 10.4 | 15.7 |
From June 2026 to August 2026 the practice recorded 5,407 appointments a month, or 388 per 1,000 registered patients (England: 510). 68% were face to face (England: 63%). 23% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
49% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | The Glenfield Surgery | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 388 | 550 | 510 |
| Face to face | 68% | 72% | 63% |
| Same day as booked | 23% | 41% | 45% |
| More than 28 days after booking | 5% | 7% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (2.1% against 0.6%), heart failure (1.8% against 1.1%) and atrial fibrillation (3.1% against 2.2%). It has a lower share for peripheral arterial disease (0.3% against 0.6%), chronic kidney disease (2.8% against 4.6%) and serious mental illness (0.6% against 1.0%). The practice's patients live in areas with an average deprivation score of 9.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.2 years for women and 81.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 20.6% | 15.2% |
| Depression | 18+ yrs | 19.1% | 14.3% |
| Diabetes | 17+ yrs | 8.8% | 7.9% |
| Asthma | 6+ yrs | 6.5% | 6.6% |
| Cancer | All ages | 4.8% | 3.8% |
| Coronary heart disease | All ages | 4.0% | 3.0% |
| Atrial fibrillation | All ages | 3.1% | 2.2% |
| Chronic kidney disease | 18+ yrs | 2.8% | 4.6% |
| Palliative care | All ages | 2.1% | 0.6% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| Heart failure | All ages | 1.8% | 1.1% |
| COPD | All ages | 1.5% | 1.9% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Dementia | All ages | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Learning disability | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 82.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.4% | 74.9% |
The Glenfield Surgery, 111 Station Road, Glenfield, Leicester, LE3 8GS. Phone: 0116 233 3600.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Parks Medical Centre - B Hainsworth | 1.6 km | 77% |
| Oakmeadow Surgery - RA Leach | 1.7 km | 49% |
| The Anstey Surgery | 2.0 km | 58% |
| Groby Surgery | 2.1 km | 96% |
| Beaumont Lodge Medical Practice | 2.5 km | 81% |
- Groby Road Medical Centre (64% overall experience good)
- Groby Surgery (96% overall experience good)
How do patients rate The Glenfield Surgery?
In the 2026 GP Patient Survey, 67% of patients described their overall experience of The Glenfield Surgery as good, below the England figure of 77%. 55% found it easy to get through by phone.
How many patients are registered at The Glenfield Surgery?
13,935 patients were registered in September 2026, down 1.2% on a year earlier.
What is The Glenfield Surgery's CQC rating?
Good overall, published in September 2017.
How many GPs does The Glenfield Surgery have?
10.4 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 1,343 patients per GP against 2,171 across England.
Are appointments at The Glenfield Surgery face to face?
68% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Glenfield Surgery's phone number?
0116 233 3600.