Groby Surgery, Leicester: patient reviews and CQC rating
Groby Surgery is a GP practice in Leicester with 3,539 registered patients (September 2026). In the 2026 GP Patient Survey, 96% of its patients described their overall experience as good, above the England figure of 77% (Leicester, Leicestershire and Rutland: 73%). The Care Quality Commission rates it Good overall, in a report published in February 2019. It has 0.2 full-time-equivalent qualified GPs, or 16,589 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Groby Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 88%, above the England figure of 54%. Its weakest is the share who found it easy to contact the practice through its website: 57%, against 58% across England. Of the 11 results in the table, 10 are above England and 0 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 1st of the 79 practices in Leicester with 50 or more responses. 85% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (93%). 103 patients answered the survey (response rate 35%).
| Survey question | Groby Surgery | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Overall experience good | 96% | 73% | 77% |
| Easy to contact by phone | 85% | 51% | 57% |
| Easy to contact via the website | 57% | 51% | 58% |
| Easy to contact via the NHS App | 88% | 51% | 54% |
| Reception team helpful | 93% | 82% | 85% |
| Last contact good | 94% | 67% | 73% |
| Wait for appointment about right | 94% | 65% | 69% |
| Listened to well | 98% | 85% | 87% |
| Treated with care and concern | 98% | 84% | 86% |
| Confidence and trust in the clinician | 100% | 92% | 93% |
| Needs met | 99% | 89% | 90% |
In the Friends and Family Test for July 2026, 91% of 55 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Groby Surgery is Good, published in February 2019. All 5 key questions are rated Good. It held the same rating in the report before (March 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
3,539 patients were registered at Groby Surgery in September 2026, up 0.6% on a year earlier (England: down 1.1%).
25% of its patients are aged 65 or over, against 19% across England. With 0.2 full-time-equivalent qualified GPs, there are 16,589 patients per GP, more than the England figure of 2,171 and Leicester, Leicestershire and Rutland's 2,308. The practice also has 0.6 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 0.7 | 0.7 |
| August 2024 | 0.7 | 0.7 |
| August 2025 | 0.2 | 0.2 |
| August 2026 | 0.2 | 0.2 |
From June 2026 to August 2026 the practice recorded 1,326 appointments a month, or 375 per 1,000 registered patients (England: 510). 70% were face to face (England: 63%). 41% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
44% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Groby Surgery | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 375 | 550 | 510 |
| Face to face | 70% | 72% | 63% |
| Same day as booked | 41% | 41% | 45% |
| More than 28 days after booking | 2% | 7% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.4% against 0.6%), depression (18.4% against 14.3%) and high blood pressure (19.3% against 15.2%). It has a lower share for chronic kidney disease (2.0% against 4.6%). The practice's patients live in areas with an average deprivation score of 7.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.6 years for women and 82.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.3% | 15.2% |
| Depression | 18+ yrs | 18.4% | 14.3% |
| Diabetes | 17+ yrs | 8.0% | 7.9% |
| Asthma | 6+ yrs | 5.5% | 6.6% |
| Cancer | All ages | 3.4% | 3.8% |
| Coronary heart disease | All ages | 2.7% | 3.0% |
| Atrial fibrillation | All ages | 2.4% | 2.2% |
| Chronic kidney disease | 18+ yrs | 2.0% | 4.6% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| Palliative care | All ages | 1.4% | 0.6% |
| Heart failure | All ages | 1.4% | 1.1% |
| COPD | All ages | 1.4% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.3% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Dementia | All ages | 0.6% | 0.8% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Learning disability | All ages | 0.4% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.6% | 74.9% |
Groby Surgery, 26 Rookery Lane, Groby, Leicester, LE6 0GL. Phone: 0116 231 3331. Website: www.thegrobysurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Glenfield Surgery | 2.1 km | 67% |
| Ratby Medical Centre | 2.2 km | 76% |
| The Anstey Surgery | 2.8 km | 58% |
| Oakmeadow Surgery - RA Leach | 3.1 km | 49% |
| The Parks Medical Centre - B Hainsworth | 3.7 km | 77% |
- Groby Road Medical Centre (64% overall experience good)
- The Glenfield Surgery (67% overall experience good)
How do patients rate Groby Surgery?
In the 2026 GP Patient Survey, 96% of patients described their overall experience of Groby Surgery as good, above the England figure of 77%. 85% found it easy to get through by phone.
How many patients are registered at Groby Surgery?
3,539 patients were registered in September 2026, up 0.6% on a year earlier.
What is Groby Surgery's CQC rating?
Good overall, published in February 2019.
How many GPs does Groby Surgery have?
0.2 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 16,589 patients per GP against 2,171 across England.
Are appointments at Groby Surgery face to face?
70% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Groby Surgery's phone number?
0116 231 3331.