Kingsway Surgery, Leicester: patient reviews and CQC rating
Kingsway Surgery is a GP practice in Leicester with 11,089 registered patients (September 2026). In the 2026 GP Patient Survey, 45% of its patients described their overall experience as good, below the England figure of 77% (Leicester, Leicestershire and Rutland: 73%). The Care Quality Commission rates it Good overall, in a report published in May 2019. It has 4.0 full-time-equivalent qualified GPs, or 2,765 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Kingsway Surgery
Its result closest to England is the share who said the healthcare professional was good at listening to them: 76%, below the England figure of 87%. Its weakest is the share who described their overall experience of the practice as good: 45%, below the England figure of 77%. Of the 11 results in the table, 0 are above England and 11 below by more than the survey's margin of error.
On overall experience it is 78th of the 79 practices in Leicester with 50 or more responses. 37% found it easy to get through by phone (England: 57%). The overall experience result is 12 points lower than in 2025 (57%). 89 patients answered the survey (response rate 23%).
| Survey question | Kingsway Surgery | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Overall experience good | 45% | 73% | 77% |
| Easy to contact by phone | 37% | 51% | 57% |
| Easy to contact via the website | 36% | 51% | 58% |
| Easy to contact via the NHS App | 33% | 51% | 54% |
| Reception team helpful | 57% | 82% | 85% |
| Last contact good | 43% | 67% | 73% |
| Wait for appointment about right | 52% | 65% | 69% |
| Listened to well | 76% | 85% | 87% |
| Treated with care and concern | 66% | 84% | 86% |
| Confidence and trust in the clinician | 78% | 92% | 93% |
| Needs met | 74% | 89% | 90% |
CQC's overall rating for Kingsway Surgery is Good, published in May 2019. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,089 patients were registered at Kingsway Surgery in September 2026, almost the same as a year earlier.
17% of its patients are aged 65 or over, against 19% across England. With 4.0 full-time-equivalent qualified GPs, there are 2,765 patients per GP, more than the England figure of 2,171 and Leicester, Leicestershire and Rutland's 2,308. The practice also has 4.6 nurses and 4.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.0 | 8.3 |
| August 2024 | 4.0 | 8.9 |
| August 2025 | 4.0 | 9.1 |
| August 2026 | 4.0 | 9.8 |
From June 2026 to August 2026 the practice recorded 5,365 appointments a month, or 484 per 1,000 registered patients (England: 510). 78% were face to face (England: 63%). 51% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
46% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Kingsway Surgery | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 484 | 550 | 510 |
| Face to face | 78% | 72% | 63% |
| Same day as booked | 51% | 41% | 45% |
| More than 28 days after booking | 1% | 7% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (0.9% against 0.6%), heart failure (1.4% against 1.1%) and chronic kidney disease (5.9% against 4.6%). It has a lower share for a learning disability (0.3% against 0.6%), stroke or TIA (1.4% against 1.9%) and asthma (5.0% against 6.6%). The practice's patients live in areas with an average deprivation score of 13.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.8 years for women and 79.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.0% | 15.2% |
| Depression | 18+ yrs | 16.6% | 14.3% |
| Diabetes | 17+ yrs | 9.9% | 7.9% |
| Chronic kidney disease | 18+ yrs | 5.9% | 4.6% |
| Asthma | 6+ yrs | 5.0% | 6.6% |
| Cancer | All ages | 3.2% | 3.8% |
| Coronary heart disease | All ages | 2.7% | 3.0% |
| Atrial fibrillation | All ages | 1.9% | 2.2% |
| COPD | All ages | 1.5% | 1.9% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Heart failure | All ages | 1.4% | 1.1% |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% |
| Palliative care | All ages | 0.9% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Dementia | All ages | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 69.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.9% | 74.9% |
Kingsway Surgery, 23 Kingsway, Leicester, LE3 2JN. Phone: 0116 289 5081. Website: www.kingswaysurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Llr Sas Provider | 1.5 km | -9700% |
| The Surgery@Aylestone | 1.5 km | 77% |
| Aylestone Health Centre | 1.6 km | 80% |
| Merridale Medical Centre - RP Tew | 1.9 km | 69% |
| Saffron Health | 2.4 km | 76% |
- Enderby Medical Centre (86% overall experience good)
- Forest Medical Group (73% overall experience good)
- Limes Medical Centre (86% overall experience good)
How do patients rate Kingsway Surgery?
In the 2026 GP Patient Survey, 45% of patients described their overall experience of Kingsway Surgery as good, below the England figure of 77%. 37% found it easy to get through by phone.
How many patients are registered at Kingsway Surgery?
11,089 patients were registered in September 2026, down 0.3% on a year earlier.
What is Kingsway Surgery's CQC rating?
Good overall, published in May 2019.
How many GPs does Kingsway Surgery have?
4.0 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,765 patients per GP against 2,171 across England.
Are appointments at Kingsway Surgery face to face?
78% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Kingsway Surgery's phone number?
0116 289 5081.