Highfield Surgery, Leicester: patient reviews and CQC rating
Highfield Surgery is a GP practice in Leicester with 5,006 registered patients (September 2026). In the 2026 GP Patient Survey, 73% of its patients described their overall experience as good, against 77% across England (Leicester, Leicestershire and Rutland: 73%). The Care Quality Commission rates it Good overall, in a report published in February 2017. It has 1.6 full-time-equivalent qualified GPs, or 3,077 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Highfield Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 60%, against 57% across England. Its weakest is the share who found it easy to contact the practice through its website: 45%, against 58% across England. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 44th of the 79 practices in Leicester with 50 or more responses. 60% found it easy to get through by phone (England: 57%). The overall experience result is 5 points lower than in 2025 (78%). 94 patients answered the survey (response rate 9%).
| Survey question | Highfield Surgery | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Overall experience good | 73% | 73% | 77% |
| Easy to contact by phone | 60% | 51% | 57% |
| Easy to contact via the website | 45% | 51% | 58% |
| Easy to contact via the NHS App | 55% | 51% | 54% |
| Reception team helpful | 75% | 82% | 85% |
| Last contact good | 66% | 67% | 73% |
| Wait for appointment about right | 69% | 65% | 69% |
| Listened to well | 75% | 85% | 87% |
| Treated with care and concern | 77% | 84% | 86% |
| Confidence and trust in the clinician | 88% | 92% | 93% |
| Needs met | 89% | 89% | 90% |
In the Friends and Family Test for July 2026, 96% of 25 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Highfield Surgery is Good, published in February 2017. All 5 key questions are rated Good. It held the same rating in the report before (February 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,006 patients were registered at Highfield Surgery in September 2026, down 2.4% on a year earlier (England: down 1.1%).
10% of its patients are aged 65 or over, against 19% across England. With 1.6 full-time-equivalent qualified GPs, there are 3,077 patients per GP, more than the England figure of 2,171 and Leicester, Leicestershire and Rutland's 2,308. The practice also has 0.6 nurses and 1.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.9 | 1.9 |
| August 2024 | 1.9 | 1.9 |
| August 2025 | 1.7 | 1.7 |
| August 2026 | 1.6 | 1.6 |
From June 2026 to August 2026 the practice recorded 3,124 appointments a month, or 624 per 1,000 registered patients (England: 510). 84% were face to face (England: 63%). 34% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
23% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Highfield Surgery | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 624 | 550 | 510 |
| Face to face | 84% | 72% | 63% |
| Same day as booked | 34% | 41% | 45% |
| More than 28 days after booking | 1% | 7% | 5% |
| Did not attend | 6% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (13.1% against 7.9%). It has a lower share for atrial fibrillation (0.4% against 2.2%), peripheral arterial disease (0.1% against 0.6%) and cancer (1.3% against 3.8%). The practice's patients live in areas with an average deprivation score of 41.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.6 years for women and 76.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.6% | 15.2% |
| Diabetes | 17+ yrs | 13.1% | 7.9% |
| Depression | 18+ yrs | 9.4% | 14.3% |
| Asthma | 6+ yrs | 4.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.7% | 4.6% |
| Coronary heart disease | All ages | 2.8% | 3.0% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Cancer | All ages | 1.3% | 3.8% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Heart failure | All ages | 1.2% | 1.1% |
| COPD | All ages | 0.9% | 1.9% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Atrial fibrillation | All ages | 0.4% | 2.2% |
| Dementia | All ages | 0.4% | 0.8% |
| Epilepsy | 18+ yrs | 0.3% | 0.8% |
| Peripheral arterial disease | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 44.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 41.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 51.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 69.4% | 74.9% |
Highfield Surgery, 25 Severn Street, Leicester, LE2 0NN. Phone: 0116 254 3253. Website: www.highfieldsurgerysevernstreet.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Shefa Medical Practice | 0.2 km | 78% |
| Dr Kapur & Partners | 0.2 km | 70% |
| Queens Road Surgery | 0.2 km | 75% |
| Community Health Centre | 0.5 km | 75% |
| Alwaqas Medical Practice | 0.7 km | 53% |
- Beaumont Lodge Medical Practice (81% overall experience good)
- Fosse Medical Centre (82% overall experience good)
- Manor Park Medical Practice (64% overall experience good)
How do patients rate Highfield Surgery?
In the 2026 GP Patient Survey, 73% of patients described their overall experience of Highfield Surgery as good, against 77% across England. 60% found it easy to get through by phone.
How many patients are registered at Highfield Surgery?
5,006 patients were registered in September 2026, down 2.4% on a year earlier.
What is Highfield Surgery's CQC rating?
Good overall, published in February 2017.
How many GPs does Highfield Surgery have?
1.6 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 3,077 patients per GP against 2,171 across England.
Are appointments at Highfield Surgery face to face?
84% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Highfield Surgery's phone number?
0116 254 3253.