East Lindsey Medical Group, Louth: patient reviews and CQC rating
East Lindsey Medical Group is a GP practice in Louth with 14,177 registered patients (September 2026). In the 2026 GP Patient Survey, 70% of its patients described their overall experience as good, against 77% across England (Lincolnshire: 74%). The Care Quality Commission rates it Good overall, in a report published in April 2019. It has 5.3 full-time-equivalent qualified GPs, or 2,658 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about East Lindsey Medical Group
Its best result against England is the share who said their needs were met at their last appointment: 93%, against 90% across England. Its weakest is the share who found the reception and administrative team helpful: 57%, below the England figure of 85%. Of the 11 results in the table, 0 are above England and 4 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 2nd of the 3 practices in Louth with 50 or more responses. 43% found it easy to get through by phone (England: 57%). The overall experience result is 17 points higher than in 2025 (53%). 109 patients answered the survey (response rate 40%).
| Survey question | East Lindsey Medical Group | Lincolnshire | England |
|---|---|---|---|
| Overall experience good | 70% | 74% | 77% |
| Easy to contact by phone | 43% | 54% | 57% |
| Easy to contact via the website | 60% | 58% | 58% |
| Easy to contact via the NHS App | 37% | 53% | 54% |
| Reception team helpful | 57% | 85% | 85% |
| Last contact good | 62% | 71% | 73% |
| Wait for appointment about right | 63% | 72% | 69% |
| Listened to well | 81% | 85% | 87% |
| Treated with care and concern | 81% | 84% | 86% |
| Confidence and trust in the clinician | 88% | 92% | 93% |
| Needs met | 93% | 90% | 90% |
CQC's overall rating for East Lindsey Medical Group is Good, published in April 2019. All 5 key questions are rated Good. It held the same rating in the report before (December 2014).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
14,177 patients were registered at East Lindsey Medical Group in September 2026, up 0.9% on a year earlier (England: down 1.1%).
30% of its patients are aged 65 or over, against 19% across England. With 5.3 full-time-equivalent qualified GPs, there are 2,658 patients per GP, more than the England figure of 2,171 and Lincolnshire's 2,503. The practice also has 9.5 nurses and 19.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.5 | 4.5 |
| August 2024 | 4.4 | 4.4 |
| August 2025 | 6.2 | 7.3 |
| August 2026 | 5.3 | 6.4 |
From June 2026 to August 2026 the practice recorded 9,067 appointments a month, or 640 per 1,000 registered patients (England: 510). 56% were face to face (England: 63%). 43% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
19% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | East Lindsey Medical Group | Lincolnshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 640 | 600 | 510 |
| Face to face | 56% | 65% | 63% |
| Same day as booked | 43% | 44% | 45% |
| More than 28 days after booking | 7% | 7% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.5% against 0.6%), osteoporosis (3.1% against 1.2%) and heart failure (2.7% against 1.1%). The practice's patients live in areas with an average deprivation score of 23.2 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.6 years for women and 79.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.3% | 15.2% |
| Depression | 18+ yrs | 14.2% | 14.3% |
| Asthma | 6+ yrs | 9.8% | 6.6% |
| Diabetes | 17+ yrs | 8.5% | 7.9% |
| Chronic kidney disease | 18+ yrs | 7.8% | 4.6% |
| Cancer | All ages | 5.9% | 3.8% |
| Coronary heart disease | All ages | 4.9% | 3.0% |
| Atrial fibrillation | All ages | 3.9% | 2.2% |
| Osteoporosis | 50+ yrs | 3.1% | 1.2% |
| Stroke and TIA | All ages | 3.0% | 1.9% |
| Heart failure | All ages | 2.7% | 1.1% |
| COPD | All ages | 2.4% | 1.9% |
| Dementia | All ages | 1.6% | 0.8% |
| Palliative care | All ages | 1.5% | 0.6% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Learning disability | All ages | 0.8% | 0.6% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 71.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.5% | 74.9% |
East Lindsey Medical Group, 153 Newmarket, Louth, LN11 9EH. Phone: 01507 603121. Website: www.newmarketmedicalpractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The James Street Family Practice | 0.8 km | 68% |
| North Thoresby Practice | 12.1 km | 76% |
| North Somercotes Surgery | 13.1 km | 76% |
| Binbrook Surgery | 14.0 km | 88% |
| Merton Lodge Surgery | 16.1 km | 79% |
- North Somercotes Surgery (76% overall experience good)
- Tasburgh Lodge Surgery (79% overall experience good)
- The James Street Family Practice (68% overall experience good)
How do patients rate East Lindsey Medical Group?
In the 2026 GP Patient Survey, 70% of patients described their overall experience of East Lindsey Medical Group as good, against 77% across England. 43% found it easy to get through by phone.
How many patients are registered at East Lindsey Medical Group?
14,177 patients were registered in September 2026, up 0.9% on a year earlier.
What is East Lindsey Medical Group's CQC rating?
Good overall, published in April 2019.
How many GPs does East Lindsey Medical Group have?
5.3 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 2,658 patients per GP against 2,171 across England.
Are appointments at East Lindsey Medical Group face to face?
56% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is East Lindsey Medical Group's phone number?
01507 603121.