The James Street Family Practice, Louth: patient reviews and CQC rating
The James Street Family Practice is a GP practice in Louth with 13,505 registered patients (September 2026). In the 2026 GP Patient Survey, 68% of its patients described their overall experience as good, below the England figure of 77% (Lincolnshire: 74%). The Care Quality Commission rates it Good overall, in a report published in April 2019. It has 7.3 full-time-equivalent qualified GPs, or 1,854 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The James Street Family Practice
Its best result against England is the share who found the reception and administrative team helpful: 88%, against 85% across England. Its weakest is the share who found it easy to get through to the practice by phone: 43%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 3rd of the 3 practices in Louth with 50 or more responses. 43% found it easy to get through by phone (England: 57%). The overall experience result is 5 points higher than in 2025 (63%). 104 patients answered the survey (response rate 35%).
| Survey question | The James Street Family Practice | Lincolnshire | England |
|---|---|---|---|
| Overall experience good | 68% | 74% | 77% |
| Easy to contact by phone | 43% | 54% | 57% |
| Easy to contact via the website | 52% | 58% | 58% |
| Easy to contact via the NHS App | 55% | 53% | 54% |
| Reception team helpful | 88% | 85% | 85% |
| Last contact good | 62% | 71% | 73% |
| Wait for appointment about right | 63% | 72% | 69% |
| Listened to well | 81% | 85% | 87% |
| Treated with care and concern | 83% | 84% | 86% |
| Confidence and trust in the clinician | 92% | 92% | 93% |
| Needs met | 86% | 90% | 90% |
In the Friends and Family Test for July 2026, 88% of 24 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The James Street Family Practice is Good, published in April 2019. All 5 key questions are rated Good. It held the same rating in the report before (February 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
13,505 patients were registered at The James Street Family Practice in September 2026, almost the same as a year earlier.
27% of its patients are aged 65 or over, against 19% across England. With 7.3 full-time-equivalent qualified GPs, there are 1,854 patients per GP, fewer than the England figure of 2,171 and Lincolnshire's 2,503. The practice also has 7.6 nurses and 7.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.6 | 10.9 |
| August 2024 | 6.6 | 9.8 |
| August 2025 | 7.3 | 10.3 |
| August 2026 | 7.3 | 8.1 |
From June 2026 to August 2026 the practice recorded 9,441 appointments a month, or 699 per 1,000 registered patients (England: 510). 56% were face to face (England: 63%). 33% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
52% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | The James Street Family Practice | Lincolnshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 699 | 600 | 510 |
| Face to face | 56% | 65% | 63% |
| Same day as booked | 33% | 44% | 45% |
| More than 28 days after booking | 3% | 7% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for heart failure (3.4% against 1.1%), palliative or supportive care needs (1.4% against 0.6%) and a learning disability (1.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 24.6 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.2 years for women and 78.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.8% | 15.2% |
| Depression | 18+ yrs | 19.1% | 14.3% |
| Diabetes | 17+ yrs | 8.6% | 7.9% |
| Chronic kidney disease | 18+ yrs | 8.6% | 4.6% |
| Asthma | 6+ yrs | 8.2% | 6.6% |
| Cancer | All ages | 5.0% | 3.8% |
| Coronary heart disease | All ages | 4.4% | 3.0% |
| Atrial fibrillation | All ages | 3.6% | 2.2% |
| Heart failure | All ages | 3.4% | 1.1% |
| COPD | All ages | 3.1% | 1.9% |
| Stroke and TIA | All ages | 2.9% | 1.9% |
| Osteoporosis | 50+ yrs | 2.3% | 1.2% |
| Dementia | All ages | 1.6% | 0.8% |
| Palliative care | All ages | 1.4% | 0.6% |
| Learning disability | All ages | 1.3% | 0.6% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.0% | 74.9% |
The James Street Family Practice, 49 James Street, Louth, LN11 0JN. Phone: 01507 611122. Website: www.jamesstreet.gpsurgery.net.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| East Lindsey Medical Group | 0.8 km | 70% |
| North Thoresby Practice | 11.3 km | 76% |
| North Somercotes Surgery | 12.8 km | 76% |
| Binbrook Surgery | 13.5 km | 88% |
| Merton Lodge Surgery | 16.8 km | 79% |
- East Lindsey Medical Group (70% overall experience good)
- North Somercotes Surgery (76% overall experience good)
- Tasburgh Lodge Surgery (79% overall experience good)
How do patients rate The James Street Family Practice?
In the 2026 GP Patient Survey, 68% of patients described their overall experience of The James Street Family Practice as good, below the England figure of 77%. 43% found it easy to get through by phone.
How many patients are registered at The James Street Family Practice?
13,505 patients were registered in September 2026, down 0.1% on a year earlier.
What is The James Street Family Practice's CQC rating?
Good overall, published in April 2019.
How many GPs does The James Street Family Practice have?
7.3 full-time-equivalent qualified GPs (12 qualified GPs by headcount), which is 1,854 patients per GP against 2,171 across England.
Are appointments at The James Street Family Practice face to face?
56% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The James Street Family Practice's phone number?
01507 611122.