Humshaugh and Wark Medical Group, Hexham: patient reviews and CQC rating
Humshaugh and Wark Medical Group is a GP practice in Hexham with 3,293 registered patients (September 2026). In the 2026 GP Patient Survey, 94% of its patients described their overall experience as good, above the England figure of 77% (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in November 2023. It has 1.7 full-time-equivalent qualified GPs, or 1,888 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Humshaugh and Wark Medical Group
Its best result against England is the share who found it easy to get through to the practice by phone: 98%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 100%, above the England figure of 93%. Of the 11 results in the table, 11 are above England and 0 below by more than the survey's margin of error.
On overall experience it is 1st of the 5 practices in Hexham with 50 or more responses. 98% found it easy to get through by phone (England: 57%). The overall experience result is 5 points higher than in 2025 (89%). 114 patients answered the survey (response rate 42%).
| Survey question | Humshaugh and Wark Medical Group | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 94% | 80% | 77% |
| Easy to contact by phone | 98% | 62% | 57% |
| Easy to contact via the website | 93% | 59% | 58% |
| Easy to contact via the NHS App | 79% | 58% | 54% |
| Reception team helpful | 100% | 88% | 85% |
| Last contact good | 95% | 76% | 73% |
| Wait for appointment about right | 82% | 72% | 69% |
| Listened to well | 97% | 89% | 87% |
| Treated with care and concern | 96% | 88% | 86% |
| Confidence and trust in the clinician | 100% | 93% | 93% |
| Needs met | 98% | 91% | 90% |
In the Friends and Family Test for July 2026, 97% of 182 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Humshaugh and Wark Medical Group is Good, published in November 2023. All 5 key questions are rated Good. It held the same rating in the report before (April 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
3,293 patients were registered at Humshaugh and Wark Medical Group in September 2026, down 2.8% on a year earlier (England: down 1.1%).
34% of its patients are aged 65 or over, against 19% across England. With 1.7 full-time-equivalent qualified GPs, there are 1,888 patients per GP, fewer than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 1.5 nurses and 3.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.0 | 3.0 |
| August 2024 | 3.0 | 3.0 |
| August 2025 | 1.7 | 1.7 |
| August 2026 | 1.7 | 1.7 |
From June 2026 to August 2026 the practice recorded 1,791 appointments a month, or 544 per 1,000 registered patients (England: 510). 66% were face to face (England: 63%). 38% took place on the day they were booked and 8% more than 28 days after booking (England: 45% and 5%).
52% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Humshaugh and Wark Medical Group | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 544 | 550 | 510 |
| Face to face | 66% | 68% | 63% |
| Same day as booked | 38% | 42% | 45% |
| More than 28 days after booking | 8% | 6% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for heart failure (2.5% against 1.1%), cancer (7.3% against 3.8%) and stroke or TIA (3.6% against 1.9%). The practice's patients live in areas with an average deprivation score of 19.6 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.5 years for women and 81.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 20.6% | 15.2% |
| Depression | 18+ yrs | 19.0% | 14.3% |
| Asthma | 6+ yrs | 8.4% | 6.6% |
| Diabetes | 17+ yrs | 8.4% | 7.9% |
| Cancer | All ages | 7.3% | 3.8% |
| Chronic kidney disease | 18+ yrs | 6.5% | 4.6% |
| Coronary heart disease | All ages | 4.6% | 3.0% |
| Atrial fibrillation | All ages | 3.9% | 2.2% |
| Stroke and TIA | All ages | 3.6% | 1.9% |
| COPD | All ages | 2.6% | 1.9% |
| Heart failure | All ages | 2.5% | 1.1% |
| Osteoporosis | 50+ yrs | 1.9% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 1.3% | 0.8% |
| Dementia | All ages | 1.0% | 0.8% |
| Palliative care | All ages | 0.8% | 0.6% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 85.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 88.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.2% | 74.9% |
Humshaugh and Wark Medical Group, The Surgery, Humshaugh, Hexham, NE46 4BU. Phone: 01434 681281. Website: www.humshaughandwarkmedicalgroup.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Sele Medical Practice | 7.6 km | 93% |
| Burn Brae Medical Group | 7.6 km | 89% |
| Corbridge Medical Group | 10.0 km | 95% |
| NPC Haydon Bridge and Allendale | 10.4 km | 91% |
| Bellingham Practice | 14.7 km | 90% |
- Bellingham Practice (90% overall experience good)
- Branch End Surgery (93% overall experience good)
- Burn Brae Medical Group (89% overall experience good)
- Corbridge Medical Group (95% overall experience good)
- Haltwhistle Medical Group (93% overall experience good)
- Prudhoe Medical Group (91% overall experience good)
- Scots Gap Medical Group (94% overall experience good)
- The Sele Medical Practice (93% overall experience good)
- White Medical Group (85% overall experience good)
How do patients rate Humshaugh and Wark Medical Group?
In the 2026 GP Patient Survey, 94% of patients described their overall experience of Humshaugh and Wark Medical Group as good, above the England figure of 77%. 98% found it easy to get through by phone.
How many patients are registered at Humshaugh and Wark Medical Group?
3,293 patients were registered in September 2026, down 2.8% on a year earlier.
What is Humshaugh and Wark Medical Group's CQC rating?
Good overall, published in November 2023.
How many GPs does Humshaugh and Wark Medical Group have?
1.7 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 1,888 patients per GP against 2,171 across England.
Are appointments at Humshaugh and Wark Medical Group face to face?
66% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Humshaugh and Wark Medical Group's phone number?
01434 681281.