Prudhoe Medical Group, Prudhoe: patient reviews and CQC rating
Prudhoe Medical Group is a GP practice in Prudhoe with 6,745 registered patients (September 2026). In the 2026 GP Patient Survey, 91% of its patients described their overall experience as good, above the England figure of 77% (North East and North Cumbria: 80%). The Care Quality Commission rates it Outstanding overall, in a report published in November 2018. It has 3.6 full-time-equivalent qualified GPs, or 1,881 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Prudhoe Medical Group
Its best result against England is the share who found it easy to get through to the practice by phone: 73%, above the England figure of 57%. Its result closest to England is the share who said their needs were met at their last appointment: 94%, against 90% across England. Of the 11 results in the table, 7 are above England and 0 below by more than the survey's margin of error, and 4 within it.
73% found it easy to get through by phone (England: 57%). The overall experience result is 5 points higher than in 2025 (86%). 130 patients answered the survey (response rate 34%).
| Survey question | Prudhoe Medical Group | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 91% | 80% | 77% |
| Easy to contact by phone | 73% | 62% | 57% |
| Easy to contact via the website | 72% | 59% | 58% |
| Easy to contact via the NHS App | 66% | 58% | 54% |
| Reception team helpful | 94% | 88% | 85% |
| Last contact good | 83% | 76% | 73% |
| Wait for appointment about right | 77% | 72% | 69% |
| Listened to well | 96% | 89% | 87% |
| Treated with care and concern | 97% | 88% | 86% |
| Confidence and trust in the clinician | 97% | 93% | 93% |
| Needs met | 94% | 91% | 90% |
In the Friends and Family Test for July 2026, 97% of 115 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Prudhoe Medical Group is Outstanding, published in November 2018. One key question is rated differently: Safe Good. It held the same rating in the report before (January 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Outstanding |
| Responsive | Outstanding |
| Effective | Outstanding |
6,745 patients were registered at Prudhoe Medical Group in September 2026, down 1.7% on a year earlier (England: down 1.1%).
22% of its patients are aged 65 or over, against 19% across England. With 3.6 full-time-equivalent qualified GPs, there are 1,881 patients per GP, fewer than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 1.8 nurses and 1.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.9 | 4.9 |
| August 2024 | 3.9 | 5.0 |
| August 2025 | 3.9 | 6.6 |
| August 2026 | 3.6 | 5.5 |
From June 2026 to August 2026 the practice recorded 3,430 appointments a month, or 509 per 1,000 registered patients (England: 510). 80% were face to face (England: 63%). 30% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
49% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Prudhoe Medical Group | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 509 | 550 | 510 |
| Face to face | 80% | 68% | 63% |
| Same day as booked | 30% | 42% | 45% |
| More than 28 days after booking | 5% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for peripheral arterial disease (0.9% against 0.6%), osteoporosis (1.8% against 1.2%) and COPD (2.5% against 1.9%). The practice's patients live in areas with an average deprivation score of 14.9 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.8 years for women and 79.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.2% | 15.2% |
| Depression | 18+ yrs | 14.9% | 14.3% |
| Diabetes | 17+ yrs | 8.1% | 7.9% |
| Asthma | 6+ yrs | 7.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.5% | 4.6% |
| Cancer | All ages | 4.1% | 3.8% |
| Coronary heart disease | All ages | 3.4% | 3.0% |
| Atrial fibrillation | All ages | 2.7% | 2.2% |
| COPD | All ages | 2.5% | 1.9% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| Osteoporosis | 50+ yrs | 1.8% | 1.2% |
| Heart failure | All ages | 1.3% | 1.1% |
| Dementia | All ages | 1.0% | 0.8% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Learning disability | All ages | 0.9% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Palliative care | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 81.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 81.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.3% | 74.9% |
Prudhoe Medical Group, Kepwell Bank Top, Prudhoe, NE42 5PW. Phone: 01661 839370. Website: www.prudhoemedicalgroup.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Adderlane Surgery | 0.5 km | 94% |
| Riversdale Surgery | 0.5 km | 93% |
| Branch End Surgery | 3.3 km | 93% |
| Crawcrook Medical Centre | 4.2 km | 62% |
| Chopwell Primary Healthcare Centre | 5.3 km | 79% |
- Bellingham Practice (90% overall experience good)
- Branch End Surgery (93% overall experience good)
- Burn Brae Medical Group (89% overall experience good)
- Corbridge Medical Group (95% overall experience good)
- Haltwhistle Medical Group (93% overall experience good)
- Humshaugh and Wark Medical Group (94% overall experience good)
- Scots Gap Medical Group (94% overall experience good)
- The Sele Medical Practice (93% overall experience good)
- White Medical Group (85% overall experience good)
How do patients rate Prudhoe Medical Group?
In the 2026 GP Patient Survey, 91% of patients described their overall experience of Prudhoe Medical Group as good, above the England figure of 77%. 73% found it easy to get through by phone.
How many patients are registered at Prudhoe Medical Group?
6,745 patients were registered in September 2026, down 1.7% on a year earlier.
What is Prudhoe Medical Group's CQC rating?
Outstanding overall, published in November 2018.
How many GPs does Prudhoe Medical Group have?
3.6 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 1,881 patients per GP against 2,171 across England.
Are appointments at Prudhoe Medical Group face to face?
80% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Prudhoe Medical Group's phone number?
01661 839370.