Riversdale Surgery, Wylam: patient reviews and CQC rating
Riversdale Surgery is a GP practice in Wylam with 6,004 registered patients (September 2026). In the 2026 GP Patient Survey, 93% of its patients described their overall experience as good, above the England figure of 77% (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in June 2017. It has 3.4 full-time-equivalent qualified GPs, or 1,741 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Riversdale Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 96%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 96%, against 93% across England. Of the 11 results in the table, 9 are above England and 0 below by more than the survey's margin of error, and 2 within it.
96% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (92%). 161 patients answered the survey (response rate 37%).
| Survey question | Riversdale Surgery | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 93% | 80% | 77% |
| Easy to contact by phone | 96% | 62% | 57% |
| Easy to contact via the website | 86% | 59% | 58% |
| Easy to contact via the NHS App | 78% | 58% | 54% |
| Reception team helpful | 99% | 88% | 85% |
| Last contact good | 97% | 76% | 73% |
| Wait for appointment about right | 86% | 72% | 69% |
| Listened to well | 93% | 89% | 87% |
| Treated with care and concern | 92% | 88% | 86% |
| Confidence and trust in the clinician | 96% | 93% | 93% |
| Needs met | 95% | 91% | 90% |
CQC's overall rating for Riversdale Surgery is Good, published in June 2017. All 5 key questions are rated Good. It held the same rating in the report before (January 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,004 patients were registered at Riversdale Surgery in September 2026, up 1.1% on a year earlier (England: down 1.1%).
29% of its patients are aged 65 or over, against 19% across England. With 3.4 full-time-equivalent qualified GPs, there are 1,741 patients per GP, fewer than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 0.7 nurses and 0.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.0 | 4.0 |
| August 2024 | 2.7 | 3.4 |
| August 2025 | 3.4 | 4.2 |
| August 2026 | 3.4 | 3.4 |
From June 2026 to August 2026 the practice recorded 2,295 appointments a month, or 382 per 1,000 registered patients (England: 510). 92% were face to face (England: 63%). 40% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
65% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Riversdale Surgery | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 382 | 550 | 510 |
| Face to face | 92% | 68% | 63% |
| Same day as booked | 40% | 42% | 45% |
| More than 28 days after booking | 7% | 6% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for stroke or TIA (3.2% against 1.9%), atrial fibrillation (3.7% against 2.2%) and chronic kidney disease (6.5% against 4.6%). It has a lower share for osteoporosis (0.2% against 1.2%) and palliative or supportive care needs (0.1% against 0.6%). The practice's patients live in areas with an average deprivation score of 14.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.4 years for women and 79.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.4% | 15.2% |
| Depression | 18+ yrs | 13.5% | 14.3% |
| Asthma | 6+ yrs | 8.3% | 6.6% |
| Diabetes | 17+ yrs | 8.2% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.5% | 4.6% |
| Cancer | All ages | 5.2% | 3.8% |
| Coronary heart disease | All ages | 4.1% | 3.0% |
| Atrial fibrillation | All ages | 3.7% | 2.2% |
| Stroke and TIA | All ages | 3.2% | 1.9% |
| COPD | All ages | 1.5% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Dementia | All ages | 0.9% | 0.8% |
| Heart failure | All ages | 0.8% | 1.1% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 82.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 84.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.2% | 74.9% |
Riversdale Surgery, 51 Woodcroft Road, Wylam, NE41 8DH. Phone: 01661 243050. Website: www.riversdalesurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Adderlane Surgery | 0.1 km | 94% |
| Prudhoe Medical Group | 0.5 km | 91% |
| Branch End Surgery | 3.7 km | 93% |
| Crawcrook Medical Centre | 3.7 km | 62% |
| Chopwell Primary Healthcare Centre | 5.1 km | 79% |
How do patients rate Riversdale Surgery?
In the 2026 GP Patient Survey, 93% of patients described their overall experience of Riversdale Surgery as good, above the England figure of 77%. 96% found it easy to get through by phone.
How many patients are registered at Riversdale Surgery?
6,004 patients were registered in September 2026, up 1.1% on a year earlier.
What is Riversdale Surgery's CQC rating?
Good overall, published in June 2017.
How many GPs does Riversdale Surgery have?
3.4 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 1,741 patients per GP against 2,171 across England.
Are appointments at Riversdale Surgery face to face?
92% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Riversdale Surgery's phone number?
01661 243050.