Branch End Surgery, Stocksfield: patient reviews and CQC rating
Branch End Surgery is a GP practice in Stocksfield with 5,416 registered patients (September 2026). In the 2026 GP Patient Survey, 93% of its patients described their overall experience as good, above the England figure of 77% (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in November 2019. It has 3.0 full-time-equivalent qualified GPs, or 1,804 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Branch End Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 92%, above the England figure of 57%. Its result closest to England is the share who said their needs were met at their last appointment: 96%, above the England figure of 90%. Of the 11 results in the table, 11 are above England and 0 below by more than the survey's margin of error.
92% found it easy to get through by phone (England: 57%). The overall experience result is 9 points higher than in 2025 (84%). 122 patients answered the survey (response rate 40%).
| Survey question | Branch End Surgery | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 93% | 80% | 77% |
| Easy to contact by phone | 92% | 62% | 57% |
| Easy to contact via the website | 80% | 59% | 58% |
| Easy to contact via the NHS App | 69% | 58% | 54% |
| Reception team helpful | 98% | 88% | 85% |
| Last contact good | 88% | 76% | 73% |
| Wait for appointment about right | 80% | 72% | 69% |
| Listened to well | 96% | 89% | 87% |
| Treated with care and concern | 96% | 88% | 86% |
| Confidence and trust in the clinician | 99% | 93% | 93% |
| Needs met | 96% | 91% | 90% |
In the Friends and Family Test for July 2026, 97% of 132 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Branch End Surgery is Good, published in November 2019. All 5 key questions are rated Good. It held the same rating in the report before (June 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,416 patients were registered at Branch End Surgery in September 2026, almost the same as a year earlier.
30% of its patients are aged 65 or over, against 19% across England. With 3.0 full-time-equivalent qualified GPs, there are 1,804 patients per GP, fewer than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 1.2 nurses and 0.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.0 | 5.1 |
| August 2024 | 3.0 | 6.0 |
| August 2025 | 3.0 | 6.2 |
| August 2026 | 3.0 | 7.3 |
From June 2026 to August 2026 the practice recorded 2,663 appointments a month, or 492 per 1,000 registered patients (England: 510). 74% were face to face (England: 63%). 25% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
55% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Branch End Surgery | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 492 | 550 | 510 |
| Face to face | 74% | 68% | 63% |
| Same day as booked | 25% | 42% | 45% |
| More than 28 days after booking | 3% | 6% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.5% against 0.8%), osteoporosis (2.0% against 1.2%) and stroke or TIA (3.1% against 1.9%). The practice's patients live in areas with an average deprivation score of 11.4 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.1 years for women and 81.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.4% | 15.2% |
| Depression | 18+ yrs | 13.6% | 14.3% |
| Asthma | 6+ yrs | 8.7% | 6.6% |
| Diabetes | 17+ yrs | 6.5% | 7.9% |
| Cancer | All ages | 6.0% | 3.8% |
| Chronic kidney disease | 18+ yrs | 4.7% | 4.6% |
| Coronary heart disease | All ages | 3.6% | 3.0% |
| Atrial fibrillation | All ages | 3.6% | 2.2% |
| Stroke and TIA | All ages | 3.1% | 1.9% |
| Osteoporosis | 50+ yrs | 2.0% | 1.2% |
| COPD | All ages | 1.6% | 1.9% |
| Dementia | All ages | 1.5% | 0.8% |
| Heart failure | All ages | 1.2% | 1.1% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Learning disability | All ages | 0.9% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Palliative care | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 84.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 83.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 80.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 85.0% | 74.9% |
Branch End Surgery, Branch End,, Stocksfield, NE43 7LL. Phone: 01661 842626. Website: www.branchendsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Prudhoe Medical Group | 3.3 km | 91% |
| Riversdale Surgery | 3.7 km | 93% |
| The Adderlane Surgery | 3.7 km | 94% |
| Chopwell Primary Healthcare Centre | 6.2 km | 79% |
| Oakfields Health Group | 7.1 km | 83% |
- Bellingham Practice (90% overall experience good)
- Burn Brae Medical Group (89% overall experience good)
- Corbridge Medical Group (95% overall experience good)
- Haltwhistle Medical Group (93% overall experience good)
- Humshaugh and Wark Medical Group (94% overall experience good)
- Prudhoe Medical Group (91% overall experience good)
- Scots Gap Medical Group (94% overall experience good)
- The Sele Medical Practice (93% overall experience good)
- White Medical Group (85% overall experience good)
How do patients rate Branch End Surgery?
In the 2026 GP Patient Survey, 93% of patients described their overall experience of Branch End Surgery as good, above the England figure of 77%. 92% found it easy to get through by phone.
How many patients are registered at Branch End Surgery?
5,416 patients were registered in September 2026, up 0.4% on a year earlier.
What is Branch End Surgery's CQC rating?
Good overall, published in November 2019.
How many GPs does Branch End Surgery have?
3.0 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 1,804 patients per GP against 2,171 across England.
Are appointments at Branch End Surgery face to face?
74% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Branch End Surgery's phone number?
01661 842626.