Oakfields Health Group, Newcastle Upon Tyne: patient reviews and CQC rating
Oakfields Health Group is a GP practice in Newcastle Upon Tyne with 7,599 registered patients (September 2026). In the 2026 GP Patient Survey, 83% of its patients described their overall experience as good, against 77% across England (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in May 2020. It has 4.7 full-time-equivalent qualified GPs, or 1,601 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Oakfields Health Group
Its best result against England is the share who found it easy to contact the practice through its website: 73%, above the England figure of 58%. Its weakest is the share who said the healthcare professional was good at listening to them: 85%, against 87% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 15th of the 44 practices in Newcastle Upon Tyne with 50 or more responses. 71% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (86%). 116 patients answered the survey (response rate 35%).
| Survey question | Oakfields Health Group | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 83% | 80% | 77% |
| Easy to contact by phone | 71% | 62% | 57% |
| Easy to contact via the website | 73% | 59% | 58% |
| Easy to contact via the NHS App | 58% | 58% | 54% |
| Reception team helpful | 88% | 88% | 85% |
| Last contact good | 86% | 76% | 73% |
| Wait for appointment about right | 81% | 72% | 69% |
| Listened to well | 85% | 89% | 87% |
| Treated with care and concern | 88% | 88% | 86% |
| Confidence and trust in the clinician | 92% | 93% | 93% |
| Needs met | 89% | 91% | 90% |
CQC's overall rating for Oakfields Health Group is Good, published in May 2020. One key question is rated differently: Caring Outstanding. It held the same rating in the report before (July 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Outstanding |
| Responsive | Good |
| Effective | Good |
7,599 patients were registered at Oakfields Health Group in September 2026, down 1.3% on a year earlier (England: down 1.1%).
24% of its patients are aged 65 or over, against 19% across England. With 4.7 full-time-equivalent qualified GPs, there are 1,601 patients per GP, fewer than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 3.3 nurses and 6.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.4 | 4.4 |
| August 2024 | 4.8 | 4.8 |
| August 2025 | 4.7 | 4.7 |
| August 2026 | 4.7 | 4.7 |
From June 2026 to August 2026 the practice recorded 4,879 appointments a month, or 642 per 1,000 registered patients (England: 510). 52% were face to face (England: 63%). 40% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
46% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Oakfields Health Group | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 642 | 550 | 510 |
| Face to face | 52% | 68% | 63% |
| Same day as booked | 40% | 42% | 45% |
| More than 28 days after booking | 3% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for peripheral arterial disease (1.1% against 0.6%), dementia (1.4% against 0.8%) and heart failure (1.9% against 1.1%). The practice's patients live in areas with an average deprivation score of 27.3 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.0 years for women and 78.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 21.3% | 15.2% |
| Depression | 18+ yrs | 16.3% | 14.3% |
| Diabetes | 17+ yrs | 10.7% | 7.9% |
| Asthma | 6+ yrs | 8.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.9% | 4.6% |
| Coronary heart disease | All ages | 3.8% | 3.0% |
| Cancer | All ages | 3.6% | 3.8% |
| COPD | All ages | 3.1% | 1.9% |
| Atrial fibrillation | All ages | 3.1% | 2.2% |
| Stroke and TIA | All ages | 2.8% | 1.9% |
| Osteoporosis | 50+ yrs | 2.0% | 1.2% |
| Heart failure | All ages | 1.9% | 1.1% |
| Dementia | All ages | 1.4% | 0.8% |
| Peripheral arterial disease | All ages | 1.1% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Palliative care | All ages | 0.8% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 80.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.1% | 74.9% |
Oakfields Health Group, Hamsterley Colliery, Newcastle Upon Tyne, NE17 7SB. Phone: 01207 560206. Website: www.oakfieldshealthgroup.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Chopwell Primary Healthcare Centre | 1.8 km | 79% |
| Queens Road Surgery | 4.4 km | 95% |
| Leadgate Surgery | 4.8 km | 68% |
| Cedars Medical Group | 4.9 km | 92% |
| Consett Medical Centre | 5.9 km | 79% |
- Annfield Plain Surgery (95% overall experience good)
- Browney House Surgery (79% overall experience good)
- Cedars Medical Group (92% overall experience good)
- Consett Medical Centre (79% overall experience good)
- Dr Rachel Ng & partners (94% overall experience good)
- Dr Rina Miah (94% overall experience good)
- Lanchester Medical Centre (57% overall experience good)
- Leadgate Surgery (68% overall experience good)
- Queens Road Surgery (95% overall experience good)
- Stanley Medical Group - Clifford Road (88% overall experience good)
- Tanfield View Medical Group (85% overall experience good)
How do patients rate Oakfields Health Group?
In the 2026 GP Patient Survey, 83% of patients described their overall experience of Oakfields Health Group as good, against 77% across England. 71% found it easy to get through by phone.
How many patients are registered at Oakfields Health Group?
7,599 patients were registered in September 2026, down 1.3% on a year earlier.
What is Oakfields Health Group's CQC rating?
Good overall, published in May 2020.
How many GPs does Oakfields Health Group have?
4.7 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 1,601 patients per GP against 2,171 across England.
Are appointments at Oakfields Health Group face to face?
52% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Oakfields Health Group's phone number?
01207 560206.