Stanley Medical Group - Clifford Road, Stanley: patient reviews and CQC rating
Stanley Medical Group - Clifford Road is a GP practice in Stanley with 12,689 registered patients (September 2026). In the 2026 GP Patient Survey, 88% of its patients described their overall experience as good, above the England figure of 77% (North East and North Cumbria: 80%). The Care Quality Commission rates it Outstanding overall, in a report published in January 2017. It has 8.3 full-time-equivalent qualified GPs, or 1,535 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Stanley Medical Group - Clifford Road
Its best result against England is the share who found it easy to contact the practice through its website: 81%, above the England figure of 58%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 99%, above the England figure of 93%. Of the 11 results in the table, 11 are above England and 0 below by more than the survey's margin of error.
On overall experience it is 3rd of the 4 practices in Stanley with 50 or more responses. 80% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (87%). 97 patients answered the survey (response rate 28%).
| Survey question | Stanley Medical Group - Clifford Road | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 88% | 80% | 77% |
| Easy to contact by phone | 80% | 62% | 57% |
| Easy to contact via the website | 81% | 59% | 58% |
| Easy to contact via the NHS App | 73% | 58% | 54% |
| Reception team helpful | 93% | 88% | 85% |
| Last contact good | 89% | 76% | 73% |
| Wait for appointment about right | 87% | 72% | 69% |
| Listened to well | 97% | 89% | 87% |
| Treated with care and concern | 97% | 88% | 86% |
| Confidence and trust in the clinician | 99% | 93% | 93% |
| Needs met | 98% | 91% | 90% |
In the Friends and Family Test for July 2026, 97% of 245 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Stanley Medical Group - Clifford Road is Outstanding, published in January 2017. 3 key questions are rated differently: Safe Good, Caring Good and Effective Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Good |
12,689 patients were registered at Stanley Medical Group - Clifford Road in September 2026, up 1.3% on a year earlier (England: down 1.1%).
20% of its patients are aged 65 or over, against 19% across England. With 8.3 full-time-equivalent qualified GPs, there are 1,535 patients per GP, fewer than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 6.3 nurses and 2.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.3 | 5.3 |
| August 2024 | 6.4 | 6.4 |
| August 2025 | 8.3 | 9.3 |
| August 2026 | 8.3 | 9.3 |
From June 2026 to August 2026 the practice recorded 6,638 appointments a month, or 523 per 1,000 registered patients (England: 510). 78% were face to face (England: 63%). 40% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
32% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Stanley Medical Group - Clifford Road | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 523 | 550 | 510 |
| Face to face | 78% | 68% | 63% |
| Same day as booked | 40% | 42% | 45% |
| More than 28 days after booking | 4% | 6% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.3% against 0.6%), peripheral arterial disease (1.1% against 0.6%) and COPD (3.4% against 1.9%). The practice's patients live in areas with an average deprivation score of 37.7 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 78.4 years for women and 76.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.4% | 15.2% |
| Depression | 18+ yrs | 11.5% | 14.3% |
| Diabetes | 17+ yrs | 10.9% | 7.9% |
| Asthma | 6+ yrs | 9.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.3% | 4.6% |
| Coronary heart disease | All ages | 3.9% | 3.0% |
| COPD | All ages | 3.4% | 1.9% |
| Cancer | All ages | 3.4% | 3.8% |
| Stroke and TIA | All ages | 2.5% | 1.9% |
| Atrial fibrillation | All ages | 2.3% | 2.2% |
| Heart failure | All ages | 1.5% | 1.1% |
| Learning disability | All ages | 1.3% | 0.6% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Peripheral arterial disease | All ages | 1.1% | 0.6% |
| Dementia | All ages | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Palliative care | All ages | 0.7% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.6% | 74.9% |
Stanley Medical Group - Clifford Road, Stanley Primary Care Centre, Clifford Road, Stanley, DH9 0AB. Phone: 01207 285800. Website: www.stanleymedicalgroup.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Tanfield View Medical Group | 0.2 km | 85% |
| Annfield Plain Surgery | 2.8 km | 95% |
| Dr Rachel Ng & partners | 2.9 km | 94% |
| Cedars Medical Group | 4.8 km | 92% |
| Dr Rina Miah | 5.1 km | 94% |
- Annfield Plain Surgery (95% overall experience good)
- Browney House Surgery (79% overall experience good)
- Cedars Medical Group (92% overall experience good)
- Consett Medical Centre (79% overall experience good)
- Dr Rachel Ng & partners (94% overall experience good)
- Dr Rina Miah (94% overall experience good)
- Lanchester Medical Centre (57% overall experience good)
- Leadgate Surgery (68% overall experience good)
- Oakfields Health Group (83% overall experience good)
- Queens Road Surgery (95% overall experience good)
- Tanfield View Medical Group (85% overall experience good)
How do patients rate Stanley Medical Group - Clifford Road?
In the 2026 GP Patient Survey, 88% of patients described their overall experience of Stanley Medical Group - Clifford Road as good, above the England figure of 77%. 80% found it easy to get through by phone.
How many patients are registered at Stanley Medical Group - Clifford Road?
12,689 patients were registered in September 2026, up 1.3% on a year earlier.
What is Stanley Medical Group - Clifford Road's CQC rating?
Outstanding overall, published in January 2017.
How many GPs does Stanley Medical Group - Clifford Road have?
8.3 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 1,535 patients per GP against 2,171 across England.
Are appointments at Stanley Medical Group - Clifford Road face to face?
78% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Stanley Medical Group - Clifford Road's phone number?
01207 285800.