Queens Road Surgery, Consett: patient reviews and CQC rating
Queens Road Surgery is a GP practice in Consett with 16,879 registered patients (September 2026). In the 2026 GP Patient Survey, 95% of its patients described their overall experience as good, above the England figure of 77% (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in May 2016. It has 9.9 full-time-equivalent qualified GPs, or 1,710 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Queens Road Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 90%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice using the NHS App: 44%, against 54% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 1st of the 3 practices in Consett with 50 or more responses. 90% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (92%). 114 patients answered the survey (response rate 37%).
| Survey question | Queens Road Surgery | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 95% | 80% | 77% |
| Easy to contact by phone | 90% | 62% | 57% |
| Easy to contact via the website | 55% | 59% | 58% |
| Easy to contact via the NHS App | 44% | 58% | 54% |
| Reception team helpful | 94% | 88% | 85% |
| Last contact good | 93% | 76% | 73% |
| Wait for appointment about right | 74% | 72% | 69% |
| Listened to well | 94% | 89% | 87% |
| Treated with care and concern | 92% | 88% | 86% |
| Confidence and trust in the clinician | 96% | 93% | 93% |
| Needs met | 92% | 91% | 90% |
In the Friends and Family Test for July 2026, 96% of 27 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Queens Road Surgery is Good, published in May 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
16,879 patients were registered at Queens Road Surgery in September 2026, up 2.6% on a year earlier (England: down 1.1%).
20% of its patients are aged 65 or over, against 19% across England. With 9.9 full-time-equivalent qualified GPs, there are 1,710 patients per GP, fewer than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 8.5 nurses and 6.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 9.7 | 12.9 |
| August 2024 | 9.7 | 14.0 |
| August 2025 | 9.2 | 12.2 |
| August 2026 | 9.9 | 14.8 |
From June 2026 to August 2026 the practice recorded 9,488 appointments a month, or 562 per 1,000 registered patients (England: 510). 72% were face to face (England: 63%). 35% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
37% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Queens Road Surgery | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 562 | 550 | 510 |
| Face to face | 72% | 68% | 63% |
| Same day as booked | 35% | 42% | 45% |
| More than 28 days after booking | 5% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (2.5% against 0.6%), osteoporosis (1.9% against 1.2%) and heart failure (1.5% against 1.1%). The practice's patients live in areas with an average deprivation score of 22.5 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.0 years for women and 77.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 20.7% | 15.2% |
| Depression | 18+ yrs | 16.0% | 14.3% |
| Asthma | 6+ yrs | 9.0% | 6.6% |
| Diabetes | 17+ yrs | 8.4% | 7.9% |
| Chronic kidney disease | 18+ yrs | 4.7% | 4.6% |
| Cancer | All ages | 4.3% | 3.8% |
| Coronary heart disease | All ages | 3.2% | 3.0% |
| Atrial fibrillation | All ages | 2.7% | 2.2% |
| Palliative care | All ages | 2.5% | 0.6% |
| COPD | All ages | 2.2% | 1.9% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| Osteoporosis | 50+ yrs | 1.9% | 1.2% |
| Heart failure | All ages | 1.5% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 80.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 81.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.8% | 74.9% |
Queens Road Surgery, 83 Queens Road, Consett, DH8 0BW. Phone: 01207 585890. Website: www.queensroadsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Consett Medical Centre | 2.0 km | 79% |
| Leadgate Surgery | 2.5 km | 68% |
| Oakfields Health Group | 4.4 km | 83% |
| Chopwell Primary Healthcare Centre | 6.2 km | 79% |
| Dr Rachel Ng & partners | 6.9 km | 94% |
- Annfield Plain Surgery (95% overall experience good)
- Browney House Surgery (79% overall experience good)
- Cedars Medical Group (92% overall experience good)
- Consett Medical Centre (79% overall experience good)
- Dr Rachel Ng & partners (94% overall experience good)
- Dr Rina Miah (94% overall experience good)
- Lanchester Medical Centre (57% overall experience good)
- Leadgate Surgery (68% overall experience good)
- Oakfields Health Group (83% overall experience good)
- Stanley Medical Group - Clifford Road (88% overall experience good)
- Tanfield View Medical Group (85% overall experience good)
How do patients rate Queens Road Surgery?
In the 2026 GP Patient Survey, 95% of patients described their overall experience of Queens Road Surgery as good, above the England figure of 77%. 90% found it easy to get through by phone.
How many patients are registered at Queens Road Surgery?
16,879 patients were registered in September 2026, up 2.6% on a year earlier.
What is Queens Road Surgery's CQC rating?
Good overall, published in May 2016.
How many GPs does Queens Road Surgery have?
9.9 full-time-equivalent qualified GPs (12 qualified GPs by headcount), which is 1,710 patients per GP against 2,171 across England.
Are appointments at Queens Road Surgery face to face?
72% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Queens Road Surgery's phone number?
01207 585890.