Lanchester Medical Centre, Durham: patient reviews and CQC rating
Lanchester Medical Centre is a GP practice in Durham with 3,994 registered patients (September 2026). In the 2026 GP Patient Survey, 57% of its patients described their overall experience as good, below the England figure of 77% (North East and North Cumbria: 80%). It has 1.6 full-time-equivalent qualified GPs, or 2,496 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Lanchester Medical Centre
Its best result against England is the share who found it easy to contact the practice using the NHS App: 70%, against 54% across England. Its weakest is the share who described their overall experience of the practice as good: 57%, below the England figure of 77%. Of the 11 results in the table, 2 are above England and 3 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 15th of the 15 practices in Durham with 50 or more responses. 67% found it easy to get through by phone (England: 57%). The overall experience result is 32 points lower than in 2025 (89%). 103 patients answered the survey (response rate 33%).
| Survey question | Lanchester Medical Centre | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 57% | 80% | 77% |
| Easy to contact by phone | 67% | 62% | 57% |
| Easy to contact via the website | 68% | 59% | 58% |
| Easy to contact via the NHS App | 70% | 58% | 54% |
| Reception team helpful | 83% | 88% | 85% |
| Last contact good | 78% | 76% | 73% |
| Wait for appointment about right | 84% | 72% | 69% |
| Listened to well | 79% | 89% | 87% |
| Treated with care and concern | 75% | 88% | 86% |
| Confidence and trust in the clinician | 90% | 93% | 93% |
| Needs met | 86% | 91% | 90% |
In the Friends and Family Test for July 2026, 91% of 280 responses rated the practice good or very good (England: 92%).
3,994 patients were registered at Lanchester Medical Centre in September 2026, down 4.1% on a year earlier (England: down 1.1%).
29% of its patients are aged 65 or over, against 19% across England. With 1.6 full-time-equivalent qualified GPs, there are 2,496 patients per GP, more than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 2.4 nurses and 1.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.1 | 2.1 |
| August 2024 | 2.1 | 2.1 |
| August 2025 | 2.1 | 2.1 |
| August 2026 | 1.6 | 1.6 |
From June 2026 to August 2026 the practice recorded 2,892 appointments a month, or 724 per 1,000 registered patients (England: 510). 84% were face to face (England: 63%). 32% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
27% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Lanchester Medical Centre | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 724 | 550 | 510 |
| Face to face | 84% | 68% | 63% |
| Same day as booked | 32% | 42% | 45% |
| More than 28 days after booking | 2% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.4% against 0.6%), dementia (1.7% against 0.8%) and stroke or TIA (3.3% against 1.9%). The practice's patients live in areas with an average deprivation score of 17.5 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.8 years for women and 79.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 24.3% | 15.2% |
| Depression | 18+ yrs | 16.4% | 14.3% |
| Diabetes | 17+ yrs | 8.1% | 7.9% |
| Asthma | 6+ yrs | 7.4% | 6.6% |
| Cancer | All ages | 6.3% | 3.8% |
| Chronic kidney disease | 18+ yrs | 6.0% | 4.6% |
| Coronary heart disease | All ages | 4.0% | 3.0% |
| Atrial fibrillation | All ages | 3.4% | 2.2% |
| Stroke and TIA | All ages | 3.3% | 1.9% |
| Osteoporosis | 50+ yrs | 1.7% | 1.2% |
| Dementia | All ages | 1.7% | 0.8% |
| COPD | All ages | 1.6% | 1.9% |
| Palliative care | All ages | 1.4% | 0.6% |
| Heart failure | All ages | 1.3% | 1.1% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 83.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 82.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 82.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 82.6% | 74.9% |
Lanchester Medical Centre, Durham Road, Lanchester, Durham, DH7 0LS. Phone: 07455 910922. Website: www.parkhousesurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Rina Miah | 1.8 km | 94% |
| Annfield Plain Surgery | 4.1 km | 95% |
| Dr Rachel Ng & partners | 4.2 km | 94% |
| Browney House Surgery | 4.9 km | 79% |
| Tanfield View Medical Group | 6.1 km | 85% |
- Annfield Plain Surgery (95% overall experience good)
- Browney House Surgery (79% overall experience good)
- Cedars Medical Group (92% overall experience good)
- Consett Medical Centre (79% overall experience good)
- Dr Rachel Ng & partners (94% overall experience good)
- Dr Rina Miah (94% overall experience good)
- Leadgate Surgery (68% overall experience good)
- Oakfields Health Group (83% overall experience good)
- Queens Road Surgery (95% overall experience good)
- Stanley Medical Group - Clifford Road (88% overall experience good)
- Tanfield View Medical Group (85% overall experience good)
How do patients rate Lanchester Medical Centre?
In the 2026 GP Patient Survey, 57% of patients described their overall experience of Lanchester Medical Centre as good, below the England figure of 77%. 67% found it easy to get through by phone.
How many patients are registered at Lanchester Medical Centre?
3,994 patients were registered in September 2026, down 4.1% on a year earlier.
How many GPs does Lanchester Medical Centre have?
1.6 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 2,496 patients per GP against 2,171 across England.
Are appointments at Lanchester Medical Centre face to face?
84% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Lanchester Medical Centre's phone number?
07455 910922.