Silverdale Family Practice, Durham: patient reviews and CQC rating
Silverdale Family Practice is a GP practice in Durham with 6,633 registered patients (September 2026). In the 2026 GP Patient Survey, 96% of its patients described their overall experience as good, above the England figure of 77% (North East and North Cumbria: 80%). The Care Quality Commission rates it Outstanding overall, in a report published in January 2019. It has 5.6 full-time-equivalent qualified GPs, or 1,183 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Silverdale Family Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 97%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 97%, against 93% across England. Of the 11 results in the table, 8 are above England and 0 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 1st of the 15 practices in Durham with 50 or more responses. 97% found it easy to get through by phone (England: 57%). The overall experience result is 5 points higher than in 2025 (91%). 90 patients answered the survey (response rate 24%).
| Survey question | Silverdale Family Practice | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 96% | 80% | 77% |
| Easy to contact by phone | 97% | 62% | 57% |
| Easy to contact via the website | 83% | 59% | 58% |
| Easy to contact via the NHS App | 73% | 58% | 54% |
| Reception team helpful | 99% | 88% | 85% |
| Last contact good | 97% | 76% | 73% |
| Wait for appointment about right | 97% | 72% | 69% |
| Listened to well | 93% | 89% | 87% |
| Treated with care and concern | 92% | 88% | 86% |
| Confidence and trust in the clinician | 97% | 93% | 93% |
| Needs met | 98% | 91% | 90% |
In the Friends and Family Test for July 2026, 94% of 49 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Silverdale Family Practice is Outstanding, published in January 2019. 2 key questions are rated differently: Safe Good and Effective Good. Its previous overall rating was Good (January 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Outstanding |
| Responsive | Outstanding |
| Effective | Good |
6,633 patients were registered at Silverdale Family Practice in September 2026, up 0.5% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 5.6 full-time-equivalent qualified GPs, there are 1,183 patients per GP, fewer than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 1.8 nurses and 2.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.3 | 7.5 |
| August 2024 | 4.5 | 7.7 |
| August 2025 | 4.7 | 7.9 |
| August 2026 | 5.6 | 9.7 |
From June 2026 to August 2026 the practice recorded 4,551 appointments a month, or 686 per 1,000 registered patients (England: 510). 68% were face to face (England: 63%). 44% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
32% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Silverdale Family Practice | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 686 | 550 | 510 |
| Face to face | 68% | 68% | 63% |
| Same day as booked | 44% | 42% | 45% |
| More than 28 days after booking | 3% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (4.8% against 1.9%), a learning disability (1.1% against 0.6%) and heart failure (1.8% against 1.1%). It has a lower share for osteoporosis (0.2% against 1.2%). The practice's patients live in areas with an average deprivation score of 34.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.2 years for women and 76.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 18.6% | 14.3% |
| High blood pressure | All ages | 18.1% | 15.2% |
| Diabetes | 17+ yrs | 10.1% | 7.9% |
| Asthma | 6+ yrs | 8.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.3% | 4.6% |
| COPD | All ages | 4.8% | 1.9% |
| Coronary heart disease | All ages | 4.7% | 3.0% |
| Cancer | All ages | 3.2% | 3.8% |
| Stroke and TIA | All ages | 2.6% | 1.9% |
| Atrial fibrillation | All ages | 2.1% | 2.2% |
| Heart failure | All ages | 1.8% | 1.1% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Learning disability | All ages | 1.1% | 0.6% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Palliative care | All ages | 0.8% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.6% | 0.8% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.4% | 74.9% |
Silverdale Family Practice, South Hetton Health Centre, Front Street, South Hetton, Durham, DH6 2TH. Phone: 0191 517 1055. Website: www.silverdalefamilypractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Murton Medical Group | 2.5 km | 93% |
| Hetton Group Practice | 3.7 km | 85% |
| Southdene Medical Centre | 4.4 km | 95% |
| Bevan Medical Group Surgery | 4.6 km | 83% |
| New Seaham Medical Group | 4.8 km | 78% |
- Byron Medical Practice (81% overall experience good)
- Marlborough Surgery (86% overall experience good)
- Murton Medical Group (93% overall experience good)
- New Seaham Medical Group (78% overall experience good)
How do patients rate Silverdale Family Practice?
In the 2026 GP Patient Survey, 96% of patients described their overall experience of Silverdale Family Practice as good, above the England figure of 77%. 97% found it easy to get through by phone.
How many patients are registered at Silverdale Family Practice?
6,633 patients were registered in September 2026, up 0.5% on a year earlier.
What is Silverdale Family Practice's CQC rating?
Outstanding overall, published in January 2019.
How many GPs does Silverdale Family Practice have?
5.6 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 1,183 patients per GP against 2,171 across England.
Are appointments at Silverdale Family Practice face to face?
68% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Silverdale Family Practice's phone number?
0191 517 1055.