Bevan Medical Group Surgery, Durham: patient reviews and CQC rating
Bevan Medical Group Surgery is a GP practice in Durham with 8,758 registered patients (September 2026). In the 2026 GP Patient Survey, 83% of its patients described their overall experience as good, against 77% across England (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in July 2019. It has 2.9 full-time-equivalent qualified GPs, or 3,041 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Bevan Medical Group Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 90%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 98%, against 93% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 7th of the 15 practices in Durham with 50 or more responses. 90% found it easy to get through by phone (England: 57%). The overall experience result is 12 points lower than in 2025 (95%). 71 patients answered the survey (response rate 18%).
| Survey question | Bevan Medical Group Surgery | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 83% | 80% | 77% |
| Easy to contact by phone | 90% | 62% | 57% |
| Easy to contact via the website | 78% | 59% | 58% |
| Easy to contact via the NHS App | 80% | 58% | 54% |
| Reception team helpful | 97% | 88% | 85% |
| Last contact good | 93% | 76% | 73% |
| Wait for appointment about right | 79% | 72% | 69% |
| Listened to well | 99% | 89% | 87% |
| Treated with care and concern | 93% | 88% | 86% |
| Confidence and trust in the clinician | 98% | 93% | 93% |
| Needs met | 96% | 91% | 90% |
CQC's overall rating for Bevan Medical Group Surgery is Good, published in July 2019. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,758 patients were registered at Bevan Medical Group Surgery in September 2026, up 1.3% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 2.9 full-time-equivalent qualified GPs, there are 3,041 patients per GP, more than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 4.8 nurses and 1.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.9 | 2.9 |
| August 2024 | 3.5 | 4.6 |
| August 2025 | 2.5 | 3.4 |
| August 2026 | 2.9 | 3.7 |
From June 2026 to August 2026 the practice recorded 4,795 appointments a month, or 547 per 1,000 registered patients (England: 510). 80% were face to face (England: 63%). 28% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
32% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Bevan Medical Group Surgery | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 547 | 550 | 510 |
| Face to face | 80% | 68% | 63% |
| Same day as booked | 28% | 42% | 45% |
| More than 28 days after booking | 5% | 6% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (4.6% against 1.9%), palliative or supportive care needs (1.1% against 0.6%) and heart failure (2.0% against 1.1%). The practice's patients live in areas with an average deprivation score of 40.0 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 80.2 years for women and 75.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.3% | 15.2% |
| Depression | 18+ yrs | 13.3% | 14.3% |
| Diabetes | 17+ yrs | 9.9% | 7.9% |
| Asthma | 6+ yrs | 8.3% | 6.6% |
| Coronary heart disease | All ages | 4.7% | 3.0% |
| Cancer | All ages | 4.6% | 3.8% |
| COPD | All ages | 4.6% | 1.9% |
| Chronic kidney disease | 18+ yrs | 4.3% | 4.6% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| Atrial fibrillation | All ages | 2.1% | 2.2% |
| Heart failure | All ages | 2.0% | 1.1% |
| Serious mental illness | All ages | 1.6% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Osteoporosis | 50+ yrs | 1.1% | 1.2% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Palliative care | All ages | 1.1% | 0.6% |
| Peripheral arterial disease | All ages | 1.0% | 0.6% |
| Learning disability | All ages | 0.9% | 0.6% |
| Dementia | All ages | 0.7% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.2% | 74.9% |
Bevan Medical Group Surgery, Bevan Grove, Shotton Colliery, Durham, DH6 2LQ. Phone: 0191 526 1643.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Southdene Medical Centre | 0.3 km | 95% |
| Easington & Peterlee Medical Practice | 3.6 km | 71% |
| East Durham Medical Group | 4.0 km | 83% |
| Wingate Medical Practice | 4.0 km | 90% |
| Silverdale Family Practice | 4.6 km | 96% |
- East Durham Medical Group (83% overall experience good)
- Southdene Medical Centre (95% overall experience good)
- Wingate Medical Practice (90% overall experience good)
How do patients rate Bevan Medical Group Surgery?
In the 2026 GP Patient Survey, 83% of patients described their overall experience of Bevan Medical Group Surgery as good, against 77% across England. 90% found it easy to get through by phone.
How many patients are registered at Bevan Medical Group Surgery?
8,758 patients were registered in September 2026, up 1.3% on a year earlier.
What is Bevan Medical Group Surgery's CQC rating?
Good overall, published in July 2019.
How many GPs does Bevan Medical Group Surgery have?
2.9 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 3,041 patients per GP against 2,171 across England.
Are appointments at Bevan Medical Group Surgery face to face?
80% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Bevan Medical Group Surgery's phone number?
0191 526 1643.