East Durham Medical Group, Peterlee: patient reviews and CQC rating
East Durham Medical Group is a GP practice in Peterlee with 17,988 registered patients (September 2026). In the 2026 GP Patient Survey, 83% of its patients described their overall experience as good, against 77% across England (North East and North Cumbria: 80%). The Care Quality Commission rates it Outstanding overall, in a report published in March 2017. It has 8.9 full-time-equivalent qualified GPs, or 2,018 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about East Durham Medical Group
Its best result against England is the share who found it easy to contact the practice using the NHS App: 78%, above the England figure of 54%. Its result closest to England is the share who said the healthcare professional was good at listening to them: 89%, against 87% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 2nd of the 3 practices in Peterlee with 50 or more responses. 68% found it easy to get through by phone (England: 57%). The overall experience result is 5 points higher than in 2025 (78%). 89 patients answered the survey (response rate 22%).
| Survey question | East Durham Medical Group | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 83% | 80% | 77% |
| Easy to contact by phone | 68% | 62% | 57% |
| Easy to contact via the website | 74% | 59% | 58% |
| Easy to contact via the NHS App | 78% | 58% | 54% |
| Reception team helpful | 87% | 88% | 85% |
| Last contact good | 85% | 76% | 73% |
| Wait for appointment about right | 83% | 72% | 69% |
| Listened to well | 89% | 89% | 87% |
| Treated with care and concern | 89% | 88% | 86% |
| Confidence and trust in the clinician | 97% | 93% | 93% |
| Needs met | 96% | 91% | 90% |
In the Friends and Family Test for July 2026, 98% of 49 responses rated the practice good or very good (England: 92%).
CQC's overall rating for East Durham Medical Group is Outstanding, published in March 2017. 3 key questions are rated differently: Safe Good, Caring Good and Effective Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Good |
17,988 patients were registered at East Durham Medical Group in September 2026, down 1.3% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 8.9 full-time-equivalent qualified GPs, there are 2,018 patients per GP, close to the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 10.3 nurses and 12.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.9 | 10.1 |
| August 2024 | 7.6 | 13.6 |
| August 2025 | 7.8 | 14.0 |
| August 2026 | 8.9 | 14.7 |
From June 2026 to August 2026 the practice recorded 17,262 appointments a month, or 960 per 1,000 registered patients (England: 510). 82% were face to face (England: 63%). 31% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
27% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | East Durham Medical Group | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 960 | 550 | 510 |
| Face to face | 82% | 68% | 63% |
| Same day as booked | 31% | 42% | 45% |
| More than 28 days after booking | 5% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (4.2% against 1.9%), heart failure (2.3% against 1.1%) and palliative or supportive care needs (1.1% against 0.6%). The practice's patients live in areas with an average deprivation score of 39.8 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 80.5 years for women and 76.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 20.1% | 14.3% |
| High blood pressure | All ages | 19.4% | 15.2% |
| Diabetes | 17+ yrs | 11.3% | 7.9% |
| Asthma | 6+ yrs | 7.9% | 6.6% |
| Coronary heart disease | All ages | 4.6% | 3.0% |
| Chronic kidney disease | 18+ yrs | 4.6% | 4.6% |
| Cancer | All ages | 4.3% | 3.8% |
| COPD | All ages | 4.2% | 1.9% |
| Atrial fibrillation | All ages | 2.8% | 2.2% |
| Stroke and TIA | All ages | 2.5% | 1.9% |
| Heart failure | All ages | 2.3% | 1.1% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Palliative care | All ages | 1.1% | 0.6% |
| Peripheral arterial disease | All ages | 1.0% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Dementia | All ages | 0.9% | 0.8% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Learning disability | All ages | 0.8% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 67.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.5% | 74.9% |
East Durham Medical Group, Fourth Street, Horden, Peterlee, SR8 4LD. Phone: 0191 586 3859. Website: www.shinwellmedicalgroup.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Wingate Medical Practice | 0.0 km | 90% |
| Bevan Medical Group Surgery | 4.0 km | 83% |
| Southdene Medical Centre | 4.2 km | 95% |
| Easington & Peterlee Medical Practice | 4.7 km | 71% |
| Horden Group Practice | 6.0 km | 96% |
- Bevan Medical Group Surgery (83% overall experience good)
- Southdene Medical Centre (95% overall experience good)
- Wingate Medical Practice (90% overall experience good)
How do patients rate East Durham Medical Group?
In the 2026 GP Patient Survey, 83% of patients described their overall experience of East Durham Medical Group as good, against 77% across England. 68% found it easy to get through by phone.
How many patients are registered at East Durham Medical Group?
17,988 patients were registered in September 2026, down 1.3% on a year earlier.
What is East Durham Medical Group's CQC rating?
Outstanding overall, published in March 2017.
How many GPs does East Durham Medical Group have?
8.9 full-time-equivalent qualified GPs (12 qualified GPs by headcount), which is 2,018 patients per GP against 2,171 across England.
Are appointments at East Durham Medical Group face to face?
82% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is East Durham Medical Group's phone number?
0191 586 3859.