Chopwell Primary Healthcare Centre, Newcastle Upon Tyne: patient reviews and CQC rating
Chopwell Primary Healthcare Centre is a GP practice in Newcastle Upon Tyne with 2,550 registered patients (September 2026). In the 2026 GP Patient Survey, 79% of its patients described their overall experience as good, against 77% across England (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in May 2016. It has 2.8 full-time-equivalent qualified GPs, or 911 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Chopwell Primary Healthcare Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 90%, above the England figure of 57%. Its weakest is the share who had confidence and trust in the healthcare professional they saw: 88%, against 93% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 22nd of the 44 practices in Newcastle Upon Tyne with 50 or more responses. 90% found it easy to get through by phone (England: 57%). The overall experience result is 14 points higher than in 2025 (65%). 123 patients answered the survey (response rate 26%).
| Survey question | Chopwell Primary Healthcare Centre | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 79% | 80% | 77% |
| Easy to contact by phone | 90% | 62% | 57% |
| Easy to contact via the website | 59% | 59% | 58% |
| Easy to contact via the NHS App | 75% | 58% | 54% |
| Reception team helpful | 93% | 88% | 85% |
| Last contact good | 83% | 76% | 73% |
| Wait for appointment about right | 82% | 72% | 69% |
| Listened to well | 83% | 89% | 87% |
| Treated with care and concern | 84% | 88% | 86% |
| Confidence and trust in the clinician | 88% | 93% | 93% |
| Needs met | 89% | 91% | 90% |
CQC's overall rating for Chopwell Primary Healthcare Centre is Good, published in May 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
2,550 patients were registered at Chopwell Primary Healthcare Centre in September 2026, down 1.6% on a year earlier (England: down 1.1%).
25% of its patients are aged 65 or over, against 19% across England. With 2.8 full-time-equivalent qualified GPs, there are 911 patients per GP, fewer than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 0.6 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.8 | 1.8 |
| August 2024 | 2.2 | 3.2 |
| August 2025 | 2.2 | 3.2 |
| August 2026 | 2.8 | 2.8 |
From June 2026 to August 2026 the practice recorded 1,171 appointments a month, or 459 per 1,000 registered patients (England: 510). 70% were face to face (England: 63%). 32% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
45% were with a GP rather than another member of the practice team. 10% of booked patients did not attend.
| Measure | Chopwell Primary Healthcare Centre | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 459 | 550 | 510 |
| Face to face | 70% | 68% | 63% |
| Same day as booked | 32% | 42% | 45% |
| More than 28 days after booking | 4% | 6% | 5% |
| Did not attend | 10% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (8.7% against 4.6%), COPD (3.1% against 1.9%) and coronary heart disease (4.1% against 3.0%). The practice's patients live in areas with an average deprivation score of 39.8 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.2 years for women and 78.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.2% | 15.2% |
| Depression | 18+ yrs | 17.7% | 14.3% |
| Diabetes | 17+ yrs | 10.6% | 7.9% |
| Chronic kidney disease | 18+ yrs | 8.7% | 4.6% |
| Asthma | 6+ yrs | 7.1% | 6.6% |
| Coronary heart disease | All ages | 4.1% | 3.0% |
| Cancer | All ages | 4.0% | 3.8% |
| COPD | All ages | 3.1% | 1.9% |
| Atrial fibrillation | All ages | 2.8% | 2.2% |
| Stroke and TIA | All ages | 2.6% | 1.9% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Heart failure | All ages | 0.9% | 1.1% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.7% | 74.9% |
Chopwell Primary Healthcare Centre, South Road, Chopwell, Newcastle Upon Tyne, NE17 7BU. Phone: 01207 561736.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Oakfields Health Group | 1.8 km | 83% |
| Cedars Medical Group | 4.9 km | 92% |
| Riversdale Surgery | 5.1 km | 93% |
| The Adderlane Surgery | 5.2 km | 94% |
| Prudhoe Medical Group | 5.3 km | 91% |
- Crawcrook Medical Centre (62% overall experience good)
- Hollyhurst Medical Centre (80% overall experience good)
- Oldwell Surgery (84% overall experience good)
How do patients rate Chopwell Primary Healthcare Centre?
In the 2026 GP Patient Survey, 79% of patients described their overall experience of Chopwell Primary Healthcare Centre as good, against 77% across England. 90% found it easy to get through by phone.
How many patients are registered at Chopwell Primary Healthcare Centre?
2,550 patients were registered in September 2026, down 1.6% on a year earlier.
What is Chopwell Primary Healthcare Centre's CQC rating?
Good overall, published in May 2016.
How many GPs does Chopwell Primary Healthcare Centre have?
2.8 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 911 patients per GP against 2,171 across England.
Are appointments at Chopwell Primary Healthcare Centre face to face?
70% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Chopwell Primary Healthcare Centre's phone number?
01207 561736.