Gateshead Outer West PCN: primary care network practices and patient survey
Gateshead Outer West PCN is a primary care network of 4 GP practices with 32,295 registered patients (September 2026). In the 2026 GP Patient Survey, 70% of its patients described their overall experience as good, below the England figure of 77%. Its practices have 2,347 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 4 practices in Gateshead Outer West PCN with survey results, the share of patients describing their overall experience as good ranges from 62% at Crawcrook Medical Centre to 84% at Oldwell Surgery, with a median of 80% (England: 77%). 0 are above England and 1 below by more than the survey's margin of error. Chopwell Primary Healthcare Centre has the highest share finding it easy to get through by phone (90%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Oldwell Surgery | 4,650 | 84% | 59% | Good | 1,395 |
| Hollyhurst Medical Centre | 5,212 | 80% | 81% | Good | 2,060 |
| Chopwell Primary Healthcare Centre | 2,550 | 79% | 90% | Good | 911 |
| Crawcrook Medical Centre | 19,883 | 62% | 33% | Requires improvement | 3,904 |
Results for the network as a whole, from 433 responses, against North East and North Cumbria and England.
| Survey question | Gateshead Outer West PCN | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 70% | 80% | 77% |
| Easy to contact by phone | 49% | 62% | 57% |
| Easy to contact via the website | 35% | 59% | 58% |
| Easy to contact via the NHS App | 41% | 58% | 54% |
| Reception team helpful | 89% | 88% | 85% |
| Last contact good | 70% | 76% | 73% |
| Wait for appointment about right | 72% | 72% | 69% |
| Listened to well | 87% | 89% | 87% |
| Treated with care and concern | 84% | 88% | 86% |
| Confidence and trust in the clinician | 92% | 93% | 93% |
| Needs met | 89% | 91% | 90% |
There are 2,347 registered patients per full-time-equivalent qualified GP in Gateshead Outer West PCN, close to England's 2,171 and North East and North Cumbria's 2,088. Practices recorded 413 appointments a month per 1,000 patients (England: 510), 74% of them face to face. 30% of appointments took place on the day they were booked (England: 45%).
24% of registered patients are aged 65 or over (England: 19%). Lists shrank by 1.0% over the year (England: shrank 1.1%).
| Measure | Gateshead Outer West PCN | North East and North Cumbria | England |
|---|---|---|---|
| Patients per qualified GP | 2,347 | 2,088 | 2,171 |
| Appointments per 1,000 patients a month | 413 | 550 | 510 |
| Face-to-face appointments | 74% | 68% | 63% |
| Same day as booked | 30% | 42% | 45% |
| Did not attend | 5% | 4% | 4% |
| Patients aged 65 or over | 24% | 22% | 19% |
Relative to England, the register furthest above England's rate at practices in Gateshead Outer West PCN is rheumatoid arthritis (1.3% against 0.8%), and the furthest below is palliative care (0.5% against 0.6%).
| Condition register | Age group | Gateshead Outer West PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 18.7% | 15.2% | 6,081 |
| Depression | 18+ yrs | 15.0% | 14.3% | 4,004 |
| Diabetes | 17+ yrs | 9.0% | 7.9% | 2,430 |
| Asthma | 6+ yrs | 7.5% | 6.6% | 2,302 |
| Chronic kidney disease | 18+ yrs | 7.3% | 4.6% | 1,954 |
| Cancer | All ages | 4.5% | 3.8% | 1,459 |
| Coronary heart disease | All ages | 3.8% | 3.0% | 1,227 |
| Atrial fibrillation | All ages | 2.9% | 2.2% | 949 |
| COPD | All ages | 2.9% | 1.9% | 944 |
| Stroke and TIA | All ages | 2.6% | 1.9% | 849 |
| Rheumatoid arthritis | 16+ yrs | 1.3% | 0.8% | 345 |
| Osteoporosis | 50+ yrs | 1.2% | 1.2% | 170 |
| Heart failure | All ages | 1.1% | 1.1% | 346 |
| Serious mental illness | All ages | 0.9% | 1.0% | 290 |
| Epilepsy | 18+ yrs | 0.8% | 0.8% | 226 |
| Peripheral arterial disease | All ages | 0.8% | 0.6% | 272 |
| Dementia | All ages | 0.8% | 0.8% | 271 |
| Learning disability | All ages | 0.8% | 0.6% | 250 |
| Palliative care | All ages | 0.5% | 0.6% | 147 |
- Birtley and Central Gateshead PCN (4 practices)
- Gateshead Central South PCN (8 practices)
- Gateshead East PCN (4 practices)
- Gateshead Inner West PCN (4 practices)
Which practices are in Gateshead Outer West PCN?
Chopwell Primary Healthcare Centre, Crawcrook Medical Centre, Hollyhurst Medical Centre and Oldwell Surgery.
How do patients rate Gateshead Outer West PCN?
70% described their overall experience as good in the 2026 GP Patient Survey, below the England figure of 77%.
How many patients does Gateshead Outer West PCN cover?
32,295 registered patients across 4 practices in September 2026.
How many patients per GP does Gateshead Outer West PCN have?
2,347 per full-time-equivalent qualified GP, against 2,171 across England.