Hollyhurst Medical Centre, Blaydon On Tyne: patient reviews and CQC rating
Hollyhurst Medical Centre is a GP practice in Blaydon On Tyne with 5,212 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in December 2022. It has 2.5 full-time-equivalent qualified GPs, or 2,060 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Hollyhurst Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 81%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 43%, against 58% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 2nd of the 3 practices in Blaydon on Tyne with 50 or more responses. 81% found it easy to get through by phone (England: 57%). The overall experience result is 5 points lower than in 2025 (85%). 95 patients answered the survey (response rate 28%).
| Survey question | Hollyhurst Medical Centre | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 80% | 80% | 77% |
| Easy to contact by phone | 81% | 62% | 57% |
| Easy to contact via the website | 43% | 59% | 58% |
| Easy to contact via the NHS App | 67% | 58% | 54% |
| Reception team helpful | 90% | 88% | 85% |
| Last contact good | 79% | 76% | 73% |
| Wait for appointment about right | 77% | 72% | 69% |
| Listened to well | 84% | 89% | 87% |
| Treated with care and concern | 83% | 88% | 86% |
| Confidence and trust in the clinician | 93% | 93% | 93% |
| Needs met | 86% | 91% | 90% |
In the Friends and Family Test for July 2026, 100% of 50 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Hollyhurst Medical Centre is Good, published in December 2022. One key question is rated differently: Effective Requires Improvement. Its previous overall rating was Requires Improvement (November 2021).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
5,212 patients were registered at Hollyhurst Medical Centre in September 2026, up 4.5% on a year earlier (England: down 1.1%).
25% of its patients are aged 65 or over, against 19% across England. With 2.5 full-time-equivalent qualified GPs, there are 2,060 patients per GP, close to the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 0.8 nurses and 0.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.8 | 1.8 |
| August 2024 | 1.8 | 1.8 |
| August 2025 | 2.5 | 2.5 |
| August 2026 | 2.5 | 2.5 |
From June 2026 to August 2026 the practice recorded 2,302 appointments a month, or 442 per 1,000 registered patients (England: 510). 76% were face to face (England: 63%). 25% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
47% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Hollyhurst Medical Centre | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 442 | 550 | 510 |
| Face to face | 76% | 68% | 63% |
| Same day as booked | 25% | 42% | 45% |
| More than 28 days after booking | 6% | 6% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (9.5% against 4.6%), COPD (3.6% against 1.9%) and coronary heart disease (4.4% against 3.0%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 20.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.0 years for women and 78.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 20.5% | 15.2% |
| Depression | 18+ yrs | 13.1% | 14.3% |
| Diabetes | 17+ yrs | 10.7% | 7.9% |
| Chronic kidney disease | 18+ yrs | 9.5% | 4.6% |
| Asthma | 6+ yrs | 7.9% | 6.6% |
| Cancer | All ages | 4.6% | 3.8% |
| Coronary heart disease | All ages | 4.4% | 3.0% |
| COPD | All ages | 3.6% | 1.9% |
| Atrial fibrillation | All ages | 3.2% | 2.2% |
| Stroke and TIA | All ages | 2.7% | 1.9% |
| Heart failure | All ages | 1.2% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Dementia | All ages | 0.4% | 0.8% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 82.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.5% | 74.9% |
Hollyhurst Medical Centre, 8 Front Street, Blaydon On Tyne, NE21 4RD. Phone: 0191 499 0966. Website: www.hollyhurstmedicalcentre.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Oldwell Surgery | 0.0 km | 84% |
| Chainbridge Medical Partnership | 1.2 km | 78% |
| The Whickham Practice | 3.2 km | 81% |
| Newburn Surgery Partnership | 3.6 km | 77% |
| Betts Avenue Medical Group | 3.7 km | 81% |
- Chopwell Primary Healthcare Centre (79% overall experience good)
- Crawcrook Medical Centre (62% overall experience good)
- Oldwell Surgery (84% overall experience good)
How do patients rate Hollyhurst Medical Centre?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of Hollyhurst Medical Centre as good, against 77% across England. 81% found it easy to get through by phone.
How many patients are registered at Hollyhurst Medical Centre?
5,212 patients were registered in September 2026, up 4.5% on a year earlier.
What is Hollyhurst Medical Centre's CQC rating?
Good overall, published in December 2022.
How many GPs does Hollyhurst Medical Centre have?
2.5 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,060 patients per GP against 2,171 across England.
Are appointments at Hollyhurst Medical Centre face to face?
76% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Hollyhurst Medical Centre's phone number?
0191 499 0966.