Betts Avenue Medical Group, Newcastle Upon Tyne: patient reviews and CQC rating
Betts Avenue Medical Group is a GP practice in Newcastle Upon Tyne with 10,252 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, against 77% across England (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in May 2018. It has 3.5 full-time-equivalent qualified GPs, or 2,894 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Betts Avenue Medical Group
Its best result against England is the share who found it easy to get through to the practice by phone: 77%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice using the NHS App: 47%, against 54% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 19th of the 44 practices in Newcastle Upon Tyne with 50 or more responses. 77% found it easy to get through by phone (England: 57%). The overall experience result is 6 points higher than in 2025 (75%). 85 patients answered the survey (response rate 21%).
| Survey question | Betts Avenue Medical Group | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 81% | 80% | 77% |
| Easy to contact by phone | 77% | 62% | 57% |
| Easy to contact via the website | 54% | 59% | 58% |
| Easy to contact via the NHS App | 47% | 58% | 54% |
| Reception team helpful | 97% | 88% | 85% |
| Last contact good | 84% | 76% | 73% |
| Wait for appointment about right | 67% | 72% | 69% |
| Listened to well | 86% | 89% | 87% |
| Treated with care and concern | 86% | 88% | 86% |
| Confidence and trust in the clinician | 91% | 93% | 93% |
| Needs met | 90% | 91% | 90% |
CQC's overall rating for Betts Avenue Medical Group is Good, published in May 2018. All 5 key questions are rated Good. It held the same rating in the report before (February 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,252 patients were registered at Betts Avenue Medical Group in September 2026, down 4.2% on a year earlier (England: down 1.1%).
17% of its patients are aged 65 or over, against 19% across England. With 3.5 full-time-equivalent qualified GPs, there are 2,894 patients per GP, more than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 3.6 nurses and 2.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.4 | 2.4 |
| August 2024 | 3.0 | 3.0 |
| August 2025 | 3.5 | 3.5 |
| August 2026 | 3.5 | 3.5 |
From June 2026 to August 2026 the practice recorded 6,283 appointments a month, or 613 per 1,000 registered patients (England: 510). 73% were face to face (England: 63%). 30% took place on the day they were booked and 10% more than 28 days after booking (England: 45% and 5%).
47% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Betts Avenue Medical Group | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 613 | 550 | 510 |
| Face to face | 73% | 68% | 63% |
| Same day as booked | 30% | 42% | 45% |
| More than 28 days after booking | 10% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.3% against 0.6%), peripheral arterial disease (1.1% against 0.6%) and COPD (3.5% against 1.9%). It has a lower share for osteoporosis (0.1% against 1.2%), depression (6.2% against 14.3%) and atrial fibrillation (1.7% against 2.2%). The practice's patients live in areas with an average deprivation score of 38.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.5 years for women and 76.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.3% | 15.2% |
| Diabetes | 17+ yrs | 10.7% | 7.9% |
| Asthma | 6+ yrs | 8.6% | 6.6% |
| Depression | 18+ yrs | 6.2% | 14.3% |
| Coronary heart disease | All ages | 3.6% | 3.0% |
| Chronic kidney disease | 18+ yrs | 3.6% | 4.6% |
| COPD | All ages | 3.5% | 1.9% |
| Cancer | All ages | 3.0% | 3.8% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| Atrial fibrillation | All ages | 1.7% | 2.2% |
| Learning disability | All ages | 1.3% | 0.6% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Dementia | All ages | 1.2% | 0.8% |
| Peripheral arterial disease | All ages | 1.1% | 0.6% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Heart failure | All ages | 0.9% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Palliative care | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 68.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 62.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.7% | 74.9% |
Betts Avenue Medical Group, 2 Betts Avenue, Benwell, Newcastle Upon Tyne, NE15 6TQ. Phone: 0191 274 2767. Website: www.bettsavenue.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Holmside Medical Group | 1.1 km | 63% |
| West Road Medical Centre | 1.3 km | 74% |
| Denton Turret Medical Centre | 1.4 km | 76% |
| Fenham Hall Surgery | 1.6 km | 83% |
| Prospect Medical Group | 1.9 km | 62% |
- Dilston Medical Centre (71% overall experience good)
- Elswick Family Practice (68% overall experience good)
- Fenham Hall Surgery (83% overall experience good)
- Prospect Medical Group (62% overall experience good)
How do patients rate Betts Avenue Medical Group?
In the 2026 GP Patient Survey, 81% of patients described their overall experience of Betts Avenue Medical Group as good, against 77% across England. 77% found it easy to get through by phone.
How many patients are registered at Betts Avenue Medical Group?
10,252 patients were registered in September 2026, down 4.2% on a year earlier.
What is Betts Avenue Medical Group's CQC rating?
Good overall, published in May 2018.
How many GPs does Betts Avenue Medical Group have?
3.5 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,894 patients per GP against 2,171 across England.
Are appointments at Betts Avenue Medical Group face to face?
73% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Betts Avenue Medical Group's phone number?
0191 274 2767.