Holmside Medical Group, Newcastle Upon Tyne: patient reviews and CQC rating
Holmside Medical Group is a GP practice in Newcastle Upon Tyne with 9,839 registered patients (September 2026). In the 2026 GP Patient Survey, 63% of its patients described their overall experience as good, below the England figure of 77% (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in January 2016. It has 6.2 full-time-equivalent qualified GPs, or 1,575 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Holmside Medical Group
Its best result against England is the share who found it easy to contact the practice using the NHS App: 73%, above the England figure of 54%. Its weakest is the share who described their overall experience of the practice as good: 63%, below the England figure of 77%. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 42nd of the 44 practices in Newcastle Upon Tyne with 50 or more responses. 56% found it easy to get through by phone (England: 57%). The overall experience result is 7 points lower than in 2025 (70%). 89 patients answered the survey (response rate 21%).
| Survey question | Holmside Medical Group | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 63% | 80% | 77% |
| Easy to contact by phone | 56% | 62% | 57% |
| Easy to contact via the website | 65% | 59% | 58% |
| Easy to contact via the NHS App | 73% | 58% | 54% |
| Reception team helpful | 78% | 88% | 85% |
| Last contact good | 70% | 76% | 73% |
| Wait for appointment about right | 59% | 72% | 69% |
| Listened to well | 91% | 89% | 87% |
| Treated with care and concern | 86% | 88% | 86% |
| Confidence and trust in the clinician | 97% | 93% | 93% |
| Needs met | 91% | 91% | 90% |
CQC's overall rating for Holmside Medical Group is Good, published in January 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,839 patients were registered at Holmside Medical Group in September 2026, down 2.1% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 6.2 full-time-equivalent qualified GPs, there are 1,575 patients per GP, fewer than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 3.6 nurses and 7.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.1 | 9.3 |
| August 2024 | 6.5 | 9.1 |
| August 2025 | 6.7 | 9.7 |
| August 2026 | 6.2 | 10.1 |
From June 2026 to August 2026 the practice recorded 5,246 appointments a month, or 533 per 1,000 registered patients (England: 510). 50% were face to face (England: 63%). 42% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
31% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Holmside Medical Group | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 533 | 550 | 510 |
| Face to face | 50% | 68% | 63% |
| Same day as booked | 42% | 42% | 45% |
| More than 28 days after booking | 6% | 6% | 5% |
| Did not attend | 6% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for peripheral arterial disease (1.1% against 0.6%), chronic kidney disease (8.0% against 4.6%) and COPD (3.1% against 1.9%). The practice's patients live in areas with an average deprivation score of 37.0 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.5 years for women and 76.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 17.5% | 14.3% |
| High blood pressure | All ages | 17.4% | 15.2% |
| Diabetes | 17+ yrs | 9.9% | 7.9% |
| Chronic kidney disease | 18+ yrs | 8.0% | 4.6% |
| Asthma | 6+ yrs | 6.3% | 6.6% |
| Cancer | All ages | 4.0% | 3.8% |
| Coronary heart disease | All ages | 3.6% | 3.0% |
| COPD | All ages | 3.1% | 1.9% |
| Atrial fibrillation | All ages | 2.6% | 2.2% |
| Stroke and TIA | All ages | 2.6% | 1.9% |
| Dementia | All ages | 1.2% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Heart failure | All ages | 1.1% | 1.1% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Peripheral arterial disease | All ages | 1.1% | 0.6% |
| Learning disability | All ages | 0.9% | 0.6% |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% |
| Palliative care | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 71.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.8% | 74.9% |
Holmside Medical Group, 142 Armstrong Road, Newcastle Upon Tyne, NE4 8QB. Phone: 0191 273 4009.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| West Road Medical Centre | 0.8 km | 74% |
| Prospect Medical Group | 1.1 km | 62% |
| Betts Avenue Medical Group | 1.1 km | 81% |
| Elswick Family Practice | 1.2 km | 68% |
| Dilston Medical Centre | 1.5 km | 71% |
- Cruddas Park and Hillsview Surgery (73% overall experience good)
- West Road Medical Centre (74% overall experience good)
How do patients rate Holmside Medical Group?
In the 2026 GP Patient Survey, 63% of patients described their overall experience of Holmside Medical Group as good, below the England figure of 77%. 56% found it easy to get through by phone.
How many patients are registered at Holmside Medical Group?
9,839 patients were registered in September 2026, down 2.1% on a year earlier.
What is Holmside Medical Group's CQC rating?
Good overall, published in January 2016.
How many GPs does Holmside Medical Group have?
6.2 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 1,575 patients per GP against 2,171 across England.
Are appointments at Holmside Medical Group face to face?
50% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Holmside Medical Group's phone number?
0191 273 4009.