West End Family Health PCN: primary care network practices and patient survey
West End Family Health PCN is a primary care network of 3 GP practices with 33,852 registered patients (September 2026). In the 2026 GP Patient Survey, 71% of its patients described their overall experience as good, below the England figure of 77%. Its practices have 1,731 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 3 practices in West End Family Health PCN with survey results, the share of patients describing their overall experience as good ranges from 63% at Holmside Medical Group to 74% at West Road Medical Centre, with a median of 73% (England: 77%). 0 are above England and 1 below by more than the survey's margin of error. Cruddas Park and Hillsview Surgery has the highest share finding it easy to get through by phone (64%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| West Road Medical Centre | 12,293 | 74% | 56% | Outstanding | 2,002 |
| Cruddas Park and Hillsview Surgery | 11,720 | 73% | 64% | Good | 1,635 |
| Holmside Medical Group | 9,839 | 63% | 56% | Good | 1,575 |
Results for the network as a whole, from 295 responses, against North East and North Cumbria and England.
| Survey question | West End Family Health PCN | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 71% | 80% | 77% |
| Easy to contact by phone | 59% | 62% | 57% |
| Easy to contact via the website | 59% | 59% | 58% |
| Easy to contact via the NHS App | 57% | 58% | 54% |
| Reception team helpful | 84% | 88% | 85% |
| Last contact good | 71% | 76% | 73% |
| Wait for appointment about right | 66% | 72% | 69% |
| Listened to well | 83% | 89% | 87% |
| Treated with care and concern | 84% | 88% | 86% |
| Confidence and trust in the clinician | 94% | 93% | 93% |
| Needs met | 89% | 91% | 90% |
There are 1,731 registered patients per full-time-equivalent qualified GP in West End Family Health PCN, fewer than England's 2,171 and North East and North Cumbria's 2,088. Practices recorded 533 appointments a month per 1,000 patients (England: 510), 60% of them face to face. 46% of appointments took place on the day they were booked (England: 45%).
15% of registered patients are aged 65 or over (England: 19%). Lists shrank by 1.0% over the year (England: shrank 1.1%).
| Measure | West End Family Health PCN | North East and North Cumbria | England |
|---|---|---|---|
| Patients per qualified GP | 1,731 | 2,088 | 2,171 |
| Appointments per 1,000 patients a month | 533 | 550 | 510 |
| Face-to-face appointments | 60% | 68% | 63% |
| Same day as booked | 46% | 42% | 45% |
| Did not attend | 7% | 4% | 4% |
| Patients aged 65 or over | 15% | 22% | 19% |
Relative to England, the register furthest above England's rate at practices in West End Family Health PCN is learning disability (1.3% against 0.6%), and the furthest below is osteoporosis (0.6% against 1.2%).
| Condition register | Age group | West End Family Health PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| Depression | 18+ yrs | 14.3% | 14.3% | 3,826 |
| High blood pressure | All ages | 13.6% | 15.2% | 4,640 |
| Diabetes | 17+ yrs | 9.7% | 7.9% | 2,634 |
| Asthma | 6+ yrs | 6.2% | 6.6% | 1,990 |
| Chronic kidney disease | 18+ yrs | 5.4% | 4.6% | 1,439 |
| Cancer | All ages | 3.1% | 3.8% | 1,074 |
| Coronary heart disease | All ages | 3.1% | 3.0% | 1,046 |
| COPD | All ages | 2.9% | 1.9% | 976 |
| Stroke and TIA | All ages | 2.2% | 1.9% | 738 |
| Atrial fibrillation | All ages | 1.8% | 2.2% | 629 |
| Serious mental illness | All ages | 1.4% | 1.0% | 483 |
| Learning disability | All ages | 1.3% | 0.6% | 443 |
| Epilepsy | 18+ yrs | 1.0% | 0.8% | 269 |
| Dementia | All ages | 1.0% | 0.8% | 338 |
| Peripheral arterial disease | All ages | 0.9% | 0.6% | 300 |
| Heart failure | All ages | 0.9% | 1.1% | 293 |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% | 228 |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% | 64 |
| Palliative care | All ages | 0.5% | 0.6% | 155 |
- Jesmond - Lower Gosforth PCN (3 practices)
- Newcastle East PCN (7 practices)
- Newcastle Inner West PCN (5 practices)
- Newcastle Outer West PCN (6 practices)
- North Gosforth PCN (3 practices)
- North Tyneside North West PCN (7 practices)
Which practices are in West End Family Health PCN?
Cruddas Park and Hillsview Surgery, Holmside Medical Group and West Road Medical Centre.
How do patients rate West End Family Health PCN?
71% described their overall experience as good in the 2026 GP Patient Survey, below the England figure of 77%.
How many patients does West End Family Health PCN cover?
33,852 registered patients across 3 practices in September 2026.
How many patients per GP does West End Family Health PCN have?
1,731 per full-time-equivalent qualified GP, against 2,171 across England.