Newcastle Inner West PCN: primary care network practices and patient survey
Newcastle Inner West PCN is a primary care network of 5 GP practices with 52,302 registered patients (September 2026). In the 2026 GP Patient Survey, 73% of its patients described their overall experience as good, below the England figure of 77%. Its practices have 2,356 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 5 practices in Newcastle Inner West PCN with survey results, the share of patients describing their overall experience as good ranges from 62% at Prospect Medical Group to 83% at Fenham Hall Surgery, with a median of 71% (England: 77%). 0 are above England and 1 below by more than the survey's margin of error. Betts Avenue Medical Group has the highest share finding it easy to get through by phone (77%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Fenham Hall Surgery | 10,776 | 83% | 53% | Good | 1,782 |
| Betts Avenue Medical Group | 10,252 | 81% | 77% | Good | 2,894 |
| Dilston Medical Centre | 9,339 | 71% | 49% | Good | 3,502 |
| Elswick Family Practice | 8,277 | 68% | 52% | Good | 2,513 |
| Prospect Medical Group | 13,658 | 62% | 35% | Good | 2,056 |
Results for the network as a whole, from 463 responses, against North East and North Cumbria and England.
| Survey question | Newcastle Inner West PCN | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 73% | 80% | 77% |
| Easy to contact by phone | 52% | 62% | 57% |
| Easy to contact via the website | 42% | 59% | 58% |
| Easy to contact via the NHS App | 40% | 58% | 54% |
| Reception team helpful | 83% | 88% | 85% |
| Last contact good | 67% | 76% | 73% |
| Wait for appointment about right | 56% | 72% | 69% |
| Listened to well | 83% | 89% | 87% |
| Treated with care and concern | 84% | 88% | 86% |
| Confidence and trust in the clinician | 91% | 93% | 93% |
| Needs met | 85% | 91% | 90% |
There are 2,356 registered patients per full-time-equivalent qualified GP in Newcastle Inner West PCN, close to England's 2,171 and North East and North Cumbria's 2,088. Practices recorded 455 appointments a month per 1,000 patients (England: 510), 75% of them face to face. 38% of appointments took place on the day they were booked (England: 45%).
11% of registered patients are aged 65 or over (England: 19%). Lists shrank by 3.6% over the year (England: shrank 1.1%).
| Measure | Newcastle Inner West PCN | North East and North Cumbria | England |
|---|---|---|---|
| Patients per qualified GP | 2,356 | 2,088 | 2,171 |
| Appointments per 1,000 patients a month | 455 | 550 | 510 |
| Face-to-face appointments | 75% | 68% | 63% |
| Same day as booked | 38% | 42% | 45% |
| Did not attend | 6% | 4% | 4% |
| Patients aged 65 or over | 11% | 22% | 19% |
Relative to England, the register furthest above England's rate at practices in Newcastle Inner West PCN is learning disability (0.9% against 0.6%), and the furthest below is osteoporosis (0.3% against 1.2%).
| Condition register | Age group | Newcastle Inner West PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 11.2% | 15.2% | 6,091 |
| Diabetes | 17+ yrs | 9.2% | 7.9% | 3,912 |
| Depression | 18+ yrs | 8.7% | 14.3% | 3,631 |
| Asthma | 6+ yrs | 6.1% | 6.6% | 3,078 |
| Chronic kidney disease | 18+ yrs | 3.6% | 4.6% | 1,501 |
| Coronary heart disease | All ages | 2.6% | 3.0% | 1,398 |
| Cancer | All ages | 2.2% | 3.8% | 1,184 |
| COPD | All ages | 2.1% | 1.9% | 1,148 |
| Stroke and TIA | All ages | 1.6% | 1.9% | 851 |
| Atrial fibrillation | All ages | 1.2% | 2.2% | 677 |
| Serious mental illness | All ages | 1.0% | 1.0% | 551 |
| Heart failure | All ages | 0.9% | 1.1% | 489 |
| Learning disability | All ages | 0.9% | 0.6% | 464 |
| Epilepsy | 18+ yrs | 0.8% | 0.8% | 333 |
| Peripheral arterial disease | All ages | 0.7% | 0.6% | 356 |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% | 271 |
| Palliative care | All ages | 0.6% | 0.6% | 331 |
| Dementia | All ages | 0.6% | 0.8% | 315 |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% | 47 |
- Jesmond - Lower Gosforth PCN (3 practices)
- Newcastle East PCN (7 practices)
- Newcastle Outer West PCN (6 practices)
- North Gosforth PCN (3 practices)
- North Tyneside North West PCN (7 practices)
- West End Family Health PCN (3 practices)
Which practices are in Newcastle Inner West PCN?
Betts Avenue Medical Group, Dilston Medical Centre, Elswick Family Practice, Fenham Hall Surgery and Prospect Medical Group.
How do patients rate Newcastle Inner West PCN?
73% described their overall experience as good in the 2026 GP Patient Survey, below the England figure of 77%.
How many patients does Newcastle Inner West PCN cover?
52,302 registered patients across 5 practices in September 2026.
How many patients per GP does Newcastle Inner West PCN have?
2,356 per full-time-equivalent qualified GP, against 2,171 across England.