Dilston Medical Centre, Newcastle Upon Tyne: patient reviews and CQC rating
Dilston Medical Centre is a GP practice in Newcastle Upon Tyne with 9,339 registered patients (September 2026). In the 2026 GP Patient Survey, 71% of its patients described their overall experience as good, against 77% across England (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in July 2021. It has 2.7 full-time-equivalent qualified GPs, or 3,502 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dilston Medical Centre
Its result closest to England is the share who found the reception and administrative team helpful: 81%, against 85% across England. Its weakest is the share who said the wait for their last appointment was about right: 34%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 7 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 38th of the 44 practices in Newcastle Upon Tyne with 50 or more responses. 49% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (71%). 83 patients answered the survey (response rate 8%).
| Survey question | Dilston Medical Centre | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 71% | 80% | 77% |
| Easy to contact by phone | 49% | 62% | 57% |
| Easy to contact via the website | 36% | 59% | 58% |
| Easy to contact via the NHS App | 32% | 58% | 54% |
| Reception team helpful | 81% | 88% | 85% |
| Last contact good | 57% | 76% | 73% |
| Wait for appointment about right | 34% | 72% | 69% |
| Listened to well | 72% | 89% | 87% |
| Treated with care and concern | 73% | 88% | 86% |
| Confidence and trust in the clinician | 88% | 93% | 93% |
| Needs met | 82% | 91% | 90% |
CQC's overall rating for Dilston Medical Centre is Good, published in July 2021. All 5 key questions are rated Good. It held the same rating in the report before (August 2020).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,339 patients were registered at Dilston Medical Centre in September 2026, down 4.0% on a year earlier (England: down 1.1%).
4% of its patients are aged 65 or over, against 19% across England. With 2.7 full-time-equivalent qualified GPs, there are 3,502 patients per GP, more than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 1.0 nurses and 1.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.7 | 2.7 |
| August 2024 | 2.7 | 2.7 |
| August 2025 | 3.4 | 3.4 |
| August 2026 | 2.7 | 2.7 |
From June 2026 to August 2026 the practice recorded 2,903 appointments a month, or 311 per 1,000 registered patients (England: 510). 84% were face to face (England: 63%). 37% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
42% were with a GP rather than another member of the practice team. 9% of booked patients did not attend.
| Measure | Dilston Medical Centre | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 311 | 550 | 510 |
| Face to face | 84% | 68% | 63% |
| Same day as booked | 37% | 42% | 45% |
| More than 28 days after booking | 3% | 6% | 5% |
| Did not attend | 9% | 4% | 4% |
Compared with England, the practice has a lower share of patients for atrial fibrillation (0.3% against 2.2%), dementia (0.2% against 0.8%) and cancer (0.9% against 3.8%). The practice's patients live in areas with an average deprivation score of 43.9 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 80.1 years for women and 74.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Diabetes | 17+ yrs | 7.6% | 7.9% |
| High blood pressure | All ages | 6.9% | 15.2% |
| Depression | 18+ yrs | 5.7% | 14.3% |
| Asthma | 6+ yrs | 3.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 1.5% | 4.6% |
| Coronary heart disease | All ages | 1.4% | 3.0% |
| Cancer | All ages | 0.9% | 3.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Palliative care | All ages | 0.7% | 0.6% |
| Stroke and TIA | All ages | 0.6% | 1.9% |
| COPD | All ages | 0.6% | 1.9% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Learning disability | All ages | 0.5% | 0.6% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Heart failure | All ages | 0.3% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.3% | 0.8% |
| Atrial fibrillation | All ages | 0.3% | 2.2% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Dementia | All ages | 0.2% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 40.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 45.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 54.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.7% | 74.9% |
Dilston Medical Centre, 23 Dilston Road, Newcastle Upon Tyne, NE4 5AB. Phone: 0191 219 6975. Website: www.dilstonmedical.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Prospect Medical Group | 0.5 km | 62% |
| Elswick Family Practice | 0.8 km | 68% |
| West Road Medical Centre | 1.0 km | 74% |
| Cruddas Park and Hillsview Surgery | 1.1 km | 73% |
| Holmside Medical Group | 1.5 km | 63% |
- Betts Avenue Medical Group (81% overall experience good)
- Elswick Family Practice (68% overall experience good)
- Fenham Hall Surgery (83% overall experience good)
- Prospect Medical Group (62% overall experience good)
How do patients rate Dilston Medical Centre?
In the 2026 GP Patient Survey, 71% of patients described their overall experience of Dilston Medical Centre as good, against 77% across England. 49% found it easy to get through by phone.
How many patients are registered at Dilston Medical Centre?
9,339 patients were registered in September 2026, down 4.0% on a year earlier.
What is Dilston Medical Centre's CQC rating?
Good overall, published in July 2021.
How many GPs does Dilston Medical Centre have?
2.7 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 3,502 patients per GP against 2,171 across England.
Are appointments at Dilston Medical Centre face to face?
84% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dilston Medical Centre's phone number?
0191 219 6975.