Cruddas Park and Hillsview Surgery, Newcastle Upon Tyne: patient reviews and CQC rating
Cruddas Park and Hillsview Surgery is a GP practice in Newcastle Upon Tyne with 11,720 registered patients (September 2026). In the 2026 GP Patient Survey, 73% of its patients described their overall experience as good, against 77% across England (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in May 2019. It has 7.2 full-time-equivalent qualified GPs, or 1,635 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Cruddas Park and Hillsview Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 64%, against 57% across England. Its weakest is the share who found it easy to contact the practice through its website: 48%, against 58% across England. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 36th of the 44 practices in Newcastle Upon Tyne with 50 or more responses. 64% found it easy to get through by phone (England: 57%). The overall experience result is 18 points lower than in 2025 (91%). 115 patients answered the survey (response rate 20%).
| Survey question | Cruddas Park and Hillsview Surgery | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 73% | 80% | 77% |
| Easy to contact by phone | 64% | 62% | 57% |
| Easy to contact via the website | 48% | 59% | 58% |
| Easy to contact via the NHS App | 50% | 58% | 54% |
| Reception team helpful | 83% | 88% | 85% |
| Last contact good | 75% | 76% | 73% |
| Wait for appointment about right | 75% | 72% | 69% |
| Listened to well | 78% | 89% | 87% |
| Treated with care and concern | 80% | 88% | 86% |
| Confidence and trust in the clinician | 88% | 93% | 93% |
| Needs met | 86% | 91% | 90% |
CQC's overall rating for Cruddas Park and Hillsview Surgery is Good, published in May 2019. All 5 key questions are rated Good. It held the same rating in the report before (July 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,720 patients were registered at Cruddas Park and Hillsview Surgery in September 2026, almost the same as a year earlier.
15% of its patients are aged 65 or over, against 19% across England. With 7.2 full-time-equivalent qualified GPs, there are 1,635 patients per GP, fewer than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 1.7 nurses and 6.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.6 | 7.4 |
| August 2024 | 7.5 | 8.4 |
| August 2025 | 7.2 | 8.9 |
| August 2026 | 7.2 | 9.1 |
From June 2026 to August 2026 the practice recorded 8,802 appointments a month, or 751 per 1,000 registered patients (England: 510). 56% were face to face (England: 63%). 53% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
59% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Cruddas Park and Hillsview Surgery | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 751 | 550 | 510 |
| Face to face | 56% | 68% | 63% |
| Same day as booked | 53% | 42% | 45% |
| More than 28 days after booking | 1% | 6% | 5% |
| Did not attend | 6% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.6% against 0.6%), serious mental illness (2.1% against 1.0%) and COPD (3.8% against 1.9%). It has a lower share for osteoporosis (0.2% against 1.2%) and heart failure (0.8% against 1.1%). The practice's patients live in areas with an average deprivation score of 45.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.3 years for women and 74.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 16.8% | 14.3% |
| High blood pressure | All ages | 12.8% | 15.2% |
| Diabetes | 17+ yrs | 9.9% | 7.9% |
| Asthma | 6+ yrs | 6.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.1% | 4.6% |
| COPD | All ages | 3.8% | 1.9% |
| Coronary heart disease | All ages | 3.5% | 3.0% |
| Cancer | All ages | 3.4% | 3.8% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| Serious mental illness | All ages | 2.1% | 1.0% |
| Atrial fibrillation | All ages | 1.9% | 2.2% |
| Learning disability | All ages | 1.6% | 0.6% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Dementia | All ages | 1.1% | 0.8% |
| Peripheral arterial disease | All ages | 1.1% | 0.6% |
| Heart failure | All ages | 0.8% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Palliative care | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 66.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 62.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 60.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 66.5% | 74.9% |
Cruddas Park and Hillsview Surgery, 178 Westmorland Road, Newcastle Upon Tyne, NE4 7JT. Phone: 0191 226 1414. Website: www.cruddasparksurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Elswick Family Practice | 0.6 km | 68% |
| Dilston Medical Centre | 1.1 km | 71% |
| Prospect Medical Group | 1.2 km | 62% |
| Newcastle Medical Centre | 1.3 km | 73% |
| Saville Medical Group | 1.6 km | 71% |
- Holmside Medical Group (63% overall experience good)
- West Road Medical Centre (74% overall experience good)
How do patients rate Cruddas Park and Hillsview Surgery?
In the 2026 GP Patient Survey, 73% of patients described their overall experience of Cruddas Park and Hillsview Surgery as good, against 77% across England. 64% found it easy to get through by phone.
How many patients are registered at Cruddas Park and Hillsview Surgery?
11,720 patients were registered in September 2026, up 0.3% on a year earlier.
What is Cruddas Park and Hillsview Surgery's CQC rating?
Good overall, published in May 2019.
How many GPs does Cruddas Park and Hillsview Surgery have?
7.2 full-time-equivalent qualified GPs (11 qualified GPs by headcount), which is 1,635 patients per GP against 2,171 across England.
Are appointments at Cruddas Park and Hillsview Surgery face to face?
56% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Cruddas Park and Hillsview Surgery's phone number?
0191 226 1414.