Newcastle Medical Centre, Newcastle Upon Tyne: patient reviews and CQC rating
Newcastle Medical Centre is a GP practice in Newcastle Upon Tyne with 20,185 registered patients (September 2026). In the 2026 GP Patient Survey, 73% of its patients described their overall experience as good, against 77% across England (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in July 2021. It has 4.7 full-time-equivalent qualified GPs, or 4,267 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Newcastle Medical Centre
Its best result against England is the share who said the wait for their last appointment was about right: 77%, against 69% across England. Its weakest is the share who described their last contact with the practice as good: 62%, against 73% across England. With 53 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 35th of the 44 practices in Newcastle Upon Tyne with 50 or more responses. 53% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (70%). 53 patients answered the survey (response rate 5%).
| Survey question | Newcastle Medical Centre | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 73% | 80% | 77% |
| Easy to contact by phone | 53% | 62% | 57% |
| Easy to contact via the website | 64% | 59% | 58% |
| Easy to contact via the NHS App | 50% | 58% | 54% |
| Reception team helpful | 86% | 88% | 85% |
| Last contact good | 62% | 76% | 73% |
| Wait for appointment about right | 77% | 72% | 69% |
| Listened to well | 88% | 89% | 87% |
| Treated with care and concern | 80% | 88% | 86% |
| Confidence and trust in the clinician | 89% | 93% | 93% |
| Needs met | 86% | 91% | 90% |
In the Friends and Family Test for July 2026, 93% of 150 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Newcastle Medical Centre is Good, published in July 2021. One key question is rated differently: Effective Requires Improvement. Its previous overall rating was Requires Improvement (January 2020).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
20,185 patients were registered at Newcastle Medical Centre in September 2026, down 3.5% on a year earlier (England: down 1.1%).
2% of its patients are aged 65 or over, against 19% across England. With 4.7 full-time-equivalent qualified GPs, there are 4,267 patients per GP, more than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 1.7 nurses and 2.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.1 | 5.1 |
| August 2024 | 5.1 | 5.1 |
| August 2025 | 5.1 | 5.1 |
| August 2026 | 4.7 | 4.7 |
From June 2026 to August 2026 the practice recorded 2,408 appointments a month, or 119 per 1,000 registered patients (England: 510). 94% were face to face (England: 63%). 32% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
47% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Newcastle Medical Centre | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 119 | 550 | 510 |
| Face to face | 94% | 68% | 63% |
| Same day as booked | 32% | 42% | 45% |
| More than 28 days after booking | 5% | 6% | 5% |
| Did not attend | 7% | 4% | 4% |
Compared with England, the practice has a lower share of patients for peripheral arterial disease (0.0% against 0.6%), dementia (0.0% against 0.8%) and COPD (0.1% against 1.9%). The practice's patients live in areas with an average deprivation score of 23.6 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 80.6 years for women and 75.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 4.0% | 14.3% |
| Asthma | 6+ yrs | 1.6% | 6.6% |
| High blood pressure | All ages | 1.3% | 15.2% |
| Diabetes | 17+ yrs | 0.9% | 7.9% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Cancer | All ages | 0.4% | 3.8% |
| Serious mental illness | All ages | 0.3% | 1.0% |
| Chronic kidney disease | 18+ yrs | 0.2% | 4.6% |
| Coronary heart disease | All ages | 0.2% | 3.0% |
| Epilepsy | 18+ yrs | 0.2% | 0.8% |
| Atrial fibrillation | All ages | 0.1% | 2.2% |
| Stroke and TIA | All ages | 0.1% | 1.9% |
| COPD | All ages | 0.1% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.1% | 0.8% |
| Learning disability | All ages | 0.1% | 0.6% |
| Heart failure | All ages | 0.0% | 1.1% |
| Palliative care | All ages | 0.0% | 0.6% |
| Dementia | All ages | 0.0% | 0.8% |
| Peripheral arterial disease | All ages | 0.0% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 65.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 68.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 25.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 65.8% | 74.9% |
Newcastle Medical Centre, Boots The Chemist, Hotspur Way, Intu Eldon Square, Newcastle Upon Tyne, NE1 7XR. Phone: 0191 232 2973. Website: www.newcastlemedical.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Saville Medical Group | 0.3 km | 71% |
| Cruddas Park and Hillsview Surgery | 1.3 km | 73% |
| Bridges Medical Practice | 1.5 km | 86% |
| Millennium Family Practice | 1.5 km | 79% |
| Dilston Medical Centre | 1.6 km | 71% |
- Benfield Park Medical Group (86% overall experience good)
- Biddlestone Health Group (83% overall experience good)
- Heaton Road Surgery (78% overall experience good)
- St Anthony's Health Centre (82% overall experience good)
- Thornfield Medical Group (80% overall experience good)
- Walker Medical Group (83% overall experience good)
How do patients rate Newcastle Medical Centre?
In the 2026 GP Patient Survey, 73% of patients described their overall experience of Newcastle Medical Centre as good, against 77% across England. 53% found it easy to get through by phone.
How many patients are registered at Newcastle Medical Centre?
20,185 patients were registered in September 2026, down 3.5% on a year earlier.
What is Newcastle Medical Centre's CQC rating?
Good overall, published in July 2021.
How many GPs does Newcastle Medical Centre have?
4.7 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 4,267 patients per GP against 2,171 across England.
Are appointments at Newcastle Medical Centre face to face?
94% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Newcastle Medical Centre's phone number?
0191 232 2973.