Benfield Park Medical Group, Newcastle Upon Tyne: patient reviews and CQC rating
Benfield Park Medical Group is a GP practice in Newcastle Upon Tyne with 10,256 registered patients (September 2026). In the 2026 GP Patient Survey, 86% of its patients described their overall experience as good, above the England figure of 77% (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in December 2015. It has 5.9 full-time-equivalent qualified GPs, or 1,740 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Benfield Park Medical Group
Its best result against England is the share who found it easy to contact the practice through its website: 72%, above the England figure of 58%. Its weakest is the share who found it easy to get through to the practice by phone: 52%, against 57% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 8th of the 44 practices in Newcastle Upon Tyne with 50 or more responses. 52% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (86%). 107 patients answered the survey (response rate 28%).
| Survey question | Benfield Park Medical Group | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 86% | 80% | 77% |
| Easy to contact by phone | 52% | 62% | 57% |
| Easy to contact via the website | 72% | 59% | 58% |
| Easy to contact via the NHS App | 56% | 58% | 54% |
| Reception team helpful | 89% | 88% | 85% |
| Last contact good | 82% | 76% | 73% |
| Wait for appointment about right | 81% | 72% | 69% |
| Listened to well | 91% | 89% | 87% |
| Treated with care and concern | 89% | 88% | 86% |
| Confidence and trust in the clinician | 96% | 93% | 93% |
| Needs met | 87% | 91% | 90% |
CQC's overall rating for Benfield Park Medical Group is Good, published in December 2015. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,256 patients were registered at Benfield Park Medical Group in September 2026, down 1.0% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 5.9 full-time-equivalent qualified GPs, there are 1,740 patients per GP, fewer than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 4.0 nurses and 2.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.0 | 10.7 |
| August 2024 | 5.1 | 10.0 |
| August 2025 | 5.6 | 12.4 |
| August 2026 | 5.9 | 11.4 |
From June 2026 to August 2026 the practice recorded 6,786 appointments a month, or 662 per 1,000 registered patients (England: 510). 59% were face to face (England: 63%). 55% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
65% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Benfield Park Medical Group | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 662 | 550 | 510 |
| Face to face | 59% | 68% | 63% |
| Same day as booked | 55% | 42% | 45% |
| More than 28 days after booking | 5% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.2% against 0.6%), peripheral arterial disease (1.1% against 0.6%) and COPD (2.7% against 1.9%). The practice's patients live in areas with an average deprivation score of 32.2 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.0 years for women and 76.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.2% | 15.2% |
| Depression | 18+ yrs | 12.4% | 14.3% |
| Diabetes | 17+ yrs | 8.3% | 7.9% |
| Asthma | 6+ yrs | 8.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.2% | 4.6% |
| Coronary heart disease | All ages | 3.4% | 3.0% |
| Cancer | All ages | 3.3% | 3.8% |
| COPD | All ages | 2.7% | 1.9% |
| Stroke and TIA | All ages | 2.4% | 1.9% |
| Atrial fibrillation | All ages | 1.9% | 2.2% |
| Osteoporosis | 50+ yrs | 1.3% | 1.2% |
| Learning disability | All ages | 1.2% | 0.6% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Peripheral arterial disease | All ages | 1.1% | 0.6% |
| Heart failure | All ages | 1.0% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Dementia | All ages | 0.9% | 0.8% |
| Palliative care | All ages | 0.7% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.6% | 74.9% |
Benfield Park Medical Group, Benfield Park Healthcare & Diagnostic Centre, Benfield Road, Newcastle Upon Tyne, NE6 4QD. Phone: 0191 282 1010. Website: www.benfieldparkmedicalgroup.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Biddlestone Health Group | 1.0 km | 83% |
| Hadrian Health Centre | 1.6 km | 79% |
| Heaton Road Surgery | 1.7 km | 78% |
| Thornfield Medical Group | 1.9 km | 80% |
| Walker Medical Group | 2.2 km | 83% |
- Biddlestone Health Group (83% overall experience good)
- Heaton Road Surgery (78% overall experience good)
- Newcastle Medical Centre (73% overall experience good)
- St Anthony's Health Centre (82% overall experience good)
- Thornfield Medical Group (80% overall experience good)
- Walker Medical Group (83% overall experience good)
How do patients rate Benfield Park Medical Group?
In the 2026 GP Patient Survey, 86% of patients described their overall experience of Benfield Park Medical Group as good, above the England figure of 77%. 52% found it easy to get through by phone.
How many patients are registered at Benfield Park Medical Group?
10,256 patients were registered in September 2026, down 1.0% on a year earlier.
What is Benfield Park Medical Group's CQC rating?
Good overall, published in December 2015.
How many GPs does Benfield Park Medical Group have?
5.9 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 1,740 patients per GP against 2,171 across England.
Are appointments at Benfield Park Medical Group face to face?
59% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Benfield Park Medical Group's phone number?
0191 282 1010.