Thornfield Medical Group, Newcastle Upon Tyne: patient reviews and CQC rating
Thornfield Medical Group is a GP practice in Newcastle Upon Tyne with 19,461 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (North East and North Cumbria: 80%). The Care Quality Commission rates it Outstanding overall, in a report published in November 2018. It has 9.8 full-time-equivalent qualified GPs, or 1,985 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Thornfield Medical Group
Its best result against England is the share who found it easy to contact the practice through its website: 67%, against 58% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 54%, against 54% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 20th of the 44 practices in Newcastle Upon Tyne with 50 or more responses. 62% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (83%). 112 patients answered the survey (response rate 17%).
| Survey question | Thornfield Medical Group | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 80% | 80% | 77% |
| Easy to contact by phone | 62% | 62% | 57% |
| Easy to contact via the website | 67% | 59% | 58% |
| Easy to contact via the NHS App | 54% | 58% | 54% |
| Reception team helpful | 91% | 88% | 85% |
| Last contact good | 76% | 76% | 73% |
| Wait for appointment about right | 79% | 72% | 69% |
| Listened to well | 88% | 89% | 87% |
| Treated with care and concern | 94% | 88% | 86% |
| Confidence and trust in the clinician | 97% | 93% | 93% |
| Needs met | 93% | 91% | 90% |
CQC's overall rating for Thornfield Medical Group is Outstanding, published in November 2018. 3 key questions are rated differently: Safe Good, Caring Good and Effective Good. Its previous overall rating was Good (January 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Good |
19,461 patients were registered at Thornfield Medical Group in September 2026, down 2.8% on a year earlier (England: down 1.1%).
12% of its patients are aged 65 or over, against 19% across England. With 9.8 full-time-equivalent qualified GPs, there are 1,985 patients per GP, close to the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 5.4 nurses and 10.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.7 | 11.9 |
| August 2024 | 10.4 | 14.0 |
| August 2025 | 10.4 | 12.7 |
| August 2026 | 9.8 | 12.6 |
From June 2026 to August 2026 the practice recorded 14,951 appointments a month, or 768 per 1,000 registered patients (England: 510). 36% were face to face (England: 63%). 56% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
22% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Thornfield Medical Group | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 768 | 550 | 510 |
| Face to face | 36% | 68% | 63% |
| Same day as booked | 56% | 42% | 45% |
| More than 28 days after booking | 3% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for peripheral arterial disease (0.9% against 0.6%), COPD (2.9% against 1.9%) and serious mental illness (1.5% against 1.0%). It has a lower share for dementia (0.3% against 0.8%), palliative or supportive care needs (0.4% against 0.6%) and cancer (2.8% against 3.8%). The practice's patients live in areas with an average deprivation score of 34.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.3 years for women and 74.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 14.2% | 14.3% |
| High blood pressure | All ages | 11.6% | 15.2% |
| Diabetes | 17+ yrs | 6.9% | 7.9% |
| Asthma | 6+ yrs | 5.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.6% | 4.6% |
| COPD | All ages | 2.9% | 1.9% |
| Cancer | All ages | 2.8% | 3.8% |
| Coronary heart disease | All ages | 2.3% | 3.0% |
| Atrial fibrillation | All ages | 1.7% | 2.2% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| Serious mental illness | All ages | 1.5% | 1.0% |
| Heart failure | All ages | 1.0% | 1.1% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Learning disability | All ages | 0.8% | 0.6% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Palliative care | All ages | 0.4% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 65.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 68.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 56.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.0% | 74.9% |
Thornfield Medical Group, Molineux Street, Newcastle Upon Tyne, NE6 1SG. Phone: 0191 275 5740. Website: www.thornfieldmedicalgroup.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Heaton Road Surgery | 0.2 km | 78% |
| Biddlestone Health Group | 1.4 km | 83% |
| Saville Medical Group | 1.7 km | 71% |
| Benfield Park Medical Group | 1.9 km | 86% |
| Newcastle Medical Centre | 2.0 km | 73% |
- Benfield Park Medical Group (86% overall experience good)
- Biddlestone Health Group (83% overall experience good)
- Heaton Road Surgery (78% overall experience good)
- Newcastle Medical Centre (73% overall experience good)
- St Anthony's Health Centre (82% overall experience good)
- Walker Medical Group (83% overall experience good)
How do patients rate Thornfield Medical Group?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of Thornfield Medical Group as good, against 77% across England. 62% found it easy to get through by phone.
How many patients are registered at Thornfield Medical Group?
19,461 patients were registered in September 2026, down 2.8% on a year earlier.
What is Thornfield Medical Group's CQC rating?
Outstanding overall, published in November 2018.
How many GPs does Thornfield Medical Group have?
9.8 full-time-equivalent qualified GPs (18 qualified GPs by headcount), which is 1,985 patients per GP against 2,171 across England.
Are appointments at Thornfield Medical Group face to face?
36% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Thornfield Medical Group's phone number?
0191 275 5740.