Biddlestone Health Group, Newcastle Upon Tyne: patient reviews and CQC rating
Biddlestone Health Group is a GP practice in Newcastle Upon Tyne with 10,475 registered patients (September 2026). In the 2026 GP Patient Survey, 83% of its patients described their overall experience as good, against 77% across England (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in May 2015. It has 4.6 full-time-equivalent qualified GPs, or 2,264 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Biddlestone Health Group
Its best result against England is the share who found it easy to contact the practice using the NHS App: 91%, above the England figure of 54%. Its weakest is the share who said they were treated with care and concern: 86%, against 86% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 12th of the 44 practices in Newcastle Upon Tyne with 50 or more responses. 78% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (82%). 108 patients answered the survey (response rate 28%).
| Survey question | Biddlestone Health Group | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 83% | 80% | 77% |
| Easy to contact by phone | 78% | 62% | 57% |
| Easy to contact via the website | 88% | 59% | 58% |
| Easy to contact via the NHS App | 91% | 58% | 54% |
| Reception team helpful | 95% | 88% | 85% |
| Last contact good | 86% | 76% | 73% |
| Wait for appointment about right | 86% | 72% | 69% |
| Listened to well | 88% | 89% | 87% |
| Treated with care and concern | 86% | 88% | 86% |
| Confidence and trust in the clinician | 94% | 93% | 93% |
| Needs met | 91% | 91% | 90% |
In the Friends and Family Test for July 2026, 94% of 32 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Biddlestone Health Group is Good, published in May 2015. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,475 patients were registered at Biddlestone Health Group in September 2026, down 2.4% on a year earlier (England: down 1.1%).
13% of its patients are aged 65 or over, against 19% across England. With 4.6 full-time-equivalent qualified GPs, there are 2,264 patients per GP, close to the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 2.6 nurses and 2.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.4 | 8.3 |
| August 2024 | 4.0 | 8.8 |
| August 2025 | 4.6 | 8.5 |
| August 2026 | 4.6 | 9.3 |
From June 2026 to August 2026 the practice recorded 7,630 appointments a month, or 728 per 1,000 registered patients (England: 510). 50% were face to face (England: 63%). 55% took place on the day they were booked and 9% more than 28 days after booking (England: 45% and 5%).
40% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Biddlestone Health Group | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 728 | 550 | 510 |
| Face to face | 50% | 68% | 63% |
| Same day as booked | 55% | 42% | 45% |
| More than 28 days after booking | 9% | 6% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a lower share of patients for COPD (1.1% against 1.9%), dementia (0.5% against 0.8%) and atrial fibrillation (1.5% against 2.2%). The practice's patients live in areas with an average deprivation score of 18.1 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.6 years for women and 76.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 15.3% | 14.3% |
| High blood pressure | All ages | 13.0% | 15.2% |
| Asthma | 6+ yrs | 7.0% | 6.6% |
| Diabetes | 17+ yrs | 6.0% | 7.9% |
| Chronic kidney disease | 18+ yrs | 4.2% | 4.6% |
| Cancer | All ages | 3.0% | 3.8% |
| Coronary heart disease | All ages | 2.2% | 3.0% |
| Atrial fibrillation | All ages | 1.5% | 2.2% |
| Stroke and TIA | All ages | 1.5% | 1.9% |
| COPD | All ages | 1.1% | 1.9% |
| Heart failure | All ages | 1.0% | 1.1% |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Palliative care | All ages | 0.5% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 70.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.4% | 74.9% |
Biddlestone Health Group, Biddlestone Road, Newcastle Upon Tyne, NE6 5SL. Phone: 0191 265 5755. Website: www.biddlestonehealthgroup.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Benfield Park Medical Group | 1.0 km | 86% |
| Heaton Road Surgery | 1.2 km | 78% |
| Thornfield Medical Group | 1.4 km | 80% |
| Drs Mears, Iqbal and Dahl | 1.9 km | 90% |
| Dr Sprake & Partners | 2.2 km | 87% |
- Benfield Park Medical Group (86% overall experience good)
- Heaton Road Surgery (78% overall experience good)
- Newcastle Medical Centre (73% overall experience good)
- St Anthony's Health Centre (82% overall experience good)
- Thornfield Medical Group (80% overall experience good)
- Walker Medical Group (83% overall experience good)
How do patients rate Biddlestone Health Group?
In the 2026 GP Patient Survey, 83% of patients described their overall experience of Biddlestone Health Group as good, against 77% across England. 78% found it easy to get through by phone.
How many patients are registered at Biddlestone Health Group?
10,475 patients were registered in September 2026, down 2.4% on a year earlier.
What is Biddlestone Health Group's CQC rating?
Good overall, published in May 2015.
How many GPs does Biddlestone Health Group have?
4.6 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,264 patients per GP against 2,171 across England.
Are appointments at Biddlestone Health Group face to face?
50% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Biddlestone Health Group's phone number?
0191 265 5755.