Wideopen Medical Centre, Newcastle Upon Tyne: patient reviews and CQC rating
Wideopen Medical Centre is a GP practice in Newcastle Upon Tyne with 7,238 registered patients (September 2026). In the 2026 GP Patient Survey, 75% of its patients described their overall experience as good, against 77% across England (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in March 2017. It has 4.1 full-time-equivalent qualified GPs, or 1,772 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Wideopen Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 67%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 54%, against 58% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 32nd of the 44 practices in Newcastle Upon Tyne with 50 or more responses. 67% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (74%). 122 patients answered the survey (response rate 28%).
| Survey question | Wideopen Medical Centre | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 75% | 80% | 77% |
| Easy to contact by phone | 67% | 62% | 57% |
| Easy to contact via the website | 54% | 59% | 58% |
| Easy to contact via the NHS App | 62% | 58% | 54% |
| Reception team helpful | 87% | 88% | 85% |
| Last contact good | 77% | 76% | 73% |
| Wait for appointment about right | 73% | 72% | 69% |
| Listened to well | 89% | 89% | 87% |
| Treated with care and concern | 89% | 88% | 86% |
| Confidence and trust in the clinician | 92% | 93% | 93% |
| Needs met | 93% | 91% | 90% |
CQC's overall rating for Wideopen Medical Centre is Good, published in March 2017. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (October 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,238 patients were registered at Wideopen Medical Centre in September 2026, down 3.2% on a year earlier (England: down 1.1%).
25% of its patients are aged 65 or over, against 19% across England. With 4.1 full-time-equivalent qualified GPs, there are 1,772 patients per GP, fewer than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 0.8 nurses and 1.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.8 | 6.0 |
| August 2024 | 3.8 | 5.6 |
| August 2025 | 3.4 | 6.4 |
| August 2026 | 4.1 | 6.0 |
From June 2026 to August 2026 the practice recorded 2,367 appointments a month, or 327 per 1,000 registered patients (England: 510). 88% were face to face (England: 63%). 35% took place on the day they were booked and 14% more than 28 days after booking (England: 45% and 5%).
49% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | Wideopen Medical Centre | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 327 | 550 | 510 |
| Face to face | 88% | 68% | 63% |
| Same day as booked | 35% | 42% | 45% |
| More than 28 days after booking | 14% | 6% | 5% |
| Did not attend | 8% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (2.1% against 0.6%), a learning disability (1.2% against 0.6%) and chronic kidney disease (8.3% against 4.6%). It has a lower share for depression (9.2% against 14.3%). The practice's patients live in areas with an average deprivation score of 21.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.8 years for women and 78.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 20.2% | 15.2% |
| Diabetes | 17+ yrs | 9.7% | 7.9% |
| Depression | 18+ yrs | 9.2% | 14.3% |
| Chronic kidney disease | 18+ yrs | 8.3% | 4.6% |
| Asthma | 6+ yrs | 7.9% | 6.6% |
| Coronary heart disease | All ages | 4.8% | 3.0% |
| Cancer | All ages | 4.1% | 3.8% |
| Atrial fibrillation | All ages | 3.2% | 2.2% |
| Stroke and TIA | All ages | 3.2% | 1.9% |
| COPD | All ages | 3.1% | 1.9% |
| Palliative care | All ages | 2.1% | 0.6% |
| Heart failure | All ages | 2.0% | 1.1% |
| Dementia | All ages | 1.3% | 0.8% |
| Learning disability | All ages | 1.2% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 68.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.5% | 74.9% |
Wideopen Medical Centre, Great North Road, Wideopen, Newcastle Upon Tyne, NE13 6LN. Phone: 0191 236 2115. Website: www.wideopenmedicalcentre.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Woodlands Park Health Centre | 0.4 km | 78% |
| Brunton Park Health Centre | 2.4 km | 75% |
| Wellspring Medical Practice | 4.0 km | 89% |
| Mallard Medical Practice | 4.0 km | 76% |
| The Park Medical Group | 4.0 km | 77% |
- Dr Sprake & Partners (87% overall experience good)
- Drs Mears, Iqbal and Dahl (90% overall experience good)
- Mallard Medical Practice (76% overall experience good)
- Stephenson Park Health Group (69% overall experience good)
- Wellspring Medical Practice (89% overall experience good)
- West Farm Surgery (83% overall experience good)
How do patients rate Wideopen Medical Centre?
In the 2026 GP Patient Survey, 75% of patients described their overall experience of Wideopen Medical Centre as good, against 77% across England. 67% found it easy to get through by phone.
How many patients are registered at Wideopen Medical Centre?
7,238 patients were registered in September 2026, down 3.2% on a year earlier.
What is Wideopen Medical Centre's CQC rating?
Good overall, published in March 2017.
How many GPs does Wideopen Medical Centre have?
4.1 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 1,772 patients per GP against 2,171 across England.
Are appointments at Wideopen Medical Centre face to face?
88% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Wideopen Medical Centre's phone number?
0191 236 2115.