Stephenson Park Health Group, Newcastle Upon Tyne: patient reviews and CQC rating

What patients say about Stephenson Park Health Group

Its best result against England is the share who said they were treated with care and concern: 94%, above the England figure of 86%. Its weakest is the share who found it easy to contact the practice through its website: 36%, below the England figure of 58%. Of the 11 results in the table, 1 is above England and 2 below by more than the survey's margin of error, and 8 within it.

On overall experience it is 40th of the 44 practices in Newcastle Upon Tyne with 50 or more responses. 59% found it easy to get through by phone (England: 57%). The overall experience result is 13 points lower than in 2025 (82%). 103 patients answered the survey (response rate 27%).

In the Friends and Family Test for July 2026, 91% of 117 responses rated the practice good or very good (England: 92%).

CQC's overall rating for Stephenson Park Health Group is Good, published in January 2016. One key question is rated differently: Effective Outstanding.

17,590 patients were registered at Stephenson Park Health Group in September 2026, down 1.1% on a year earlier (England: down 1.1%).

21% of its patients are aged 65 or over, against 19% across England. With 8.9 full-time-equivalent qualified GPs, there are 1,968 patients per GP, close to the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 7.0 nurses and 9.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).

From June 2026 to August 2026 the practice recorded 9,565 appointments a month, or 544 per 1,000 registered patients (England: 510). 69% were face to face (England: 63%). 47% took place on the day they were booked and 14% more than 28 days after booking (England: 45% and 5%).

38% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.

Compared with England, the practice has a higher share of patients on its registers for peripheral arterial disease (1.0% against 0.6%), COPD (3.3% against 1.9%) and chronic kidney disease (6.8% against 4.6%). It has a lower share for palliative or supportive care needs (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 21.4 (England: 21.8; higher is more deprived).

Life expectancy for its patients' neighbourhoods is 82.4 years for women and 78.5 for men (England: 83.0 and 79.1).

65% of the practice's patients live in the NE12 postcode district, followed by NE28 (22%), NE27 (8%) and NE29 (3%). 99% live in North Tyneside, the council area the practice is in.

Stephenson Park Health Group, Station Road, Forest Hall, Newcastle Upon Tyne, NE12 9BQ. Phone: 0191 259 9666. Website: www.foresthallmedicalgroup.nhs.uk.