Wellspring Medical Practice, Newcastle Upon Tyne: patient reviews and CQC rating
Wellspring Medical Practice is a GP practice in Newcastle Upon Tyne with 6,627 registered patients (September 2026). In the 2026 GP Patient Survey, 89% of its patients described their overall experience as good, above the England figure of 77% (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in January 2019. It has 4.1 full-time-equivalent qualified GPs, or 1,629 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Wellspring Medical Practice
Its best result against England is the share who found it easy to contact the practice using the NHS App: 77%, above the England figure of 54%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 99%, above the England figure of 93%. Of the 11 results in the table, 10 are above England and 0 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 5th of the 44 practices in Newcastle Upon Tyne with 50 or more responses. 75% found it easy to get through by phone (England: 57%). The overall experience result is 7 points higher than in 2025 (82%). 119 patients answered the survey (response rate 31%).
| Survey question | Wellspring Medical Practice | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 89% | 80% | 77% |
| Easy to contact by phone | 75% | 62% | 57% |
| Easy to contact via the website | 68% | 59% | 58% |
| Easy to contact via the NHS App | 77% | 58% | 54% |
| Reception team helpful | 94% | 88% | 85% |
| Last contact good | 82% | 76% | 73% |
| Wait for appointment about right | 90% | 72% | 69% |
| Listened to well | 96% | 89% | 87% |
| Treated with care and concern | 97% | 88% | 86% |
| Confidence and trust in the clinician | 99% | 93% | 93% |
| Needs met | 97% | 91% | 90% |
CQC's overall rating for Wellspring Medical Practice is Good, published in January 2019. All 5 key questions are rated Good. It held the same rating in the report before (May 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,627 patients were registered at Wellspring Medical Practice in September 2026, up 1.2% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 4.1 full-time-equivalent qualified GPs, there are 1,629 patients per GP, fewer than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 1.4 nurses and 0.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.1 | 5.6 |
| August 2024 | 4.1 | 5.6 |
| August 2025 | 4.1 | 5.8 |
| August 2026 | 4.1 | 6.8 |
From June 2026 to August 2026 the practice recorded 4,680 appointments a month, or 706 per 1,000 registered patients (England: 510). 45% were face to face (England: 63%). 61% took place on the day they were booked and 11% more than 28 days after booking (England: 45% and 5%).
63% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Wellspring Medical Practice | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 706 | 550 | 510 |
| Face to face | 45% | 68% | 63% |
| Same day as booked | 61% | 42% | 45% |
| More than 28 days after booking | 11% | 6% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for heart failure (2.1% against 1.1%), osteoporosis (2.1% against 1.2%) and peripheral arterial disease (1.0% against 0.6%). The practice's patients live in areas with an average deprivation score of 16.5 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.2 years for women and 78.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 24.3% | 14.3% |
| High blood pressure | All ages | 20.7% | 15.2% |
| Diabetes | 17+ yrs | 9.7% | 7.9% |
| Asthma | 6+ yrs | 9.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 7.1% | 4.6% |
| Coronary heart disease | All ages | 5.0% | 3.0% |
| Cancer | All ages | 4.7% | 3.8% |
| COPD | All ages | 3.1% | 1.9% |
| Atrial fibrillation | All ages | 2.9% | 2.2% |
| Stroke and TIA | All ages | 2.6% | 1.9% |
| Osteoporosis | 50+ yrs | 2.1% | 1.2% |
| Heart failure | All ages | 2.1% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.4% | 0.8% |
| Dementia | All ages | 1.3% | 0.8% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Peripheral arterial disease | All ages | 1.0% | 0.6% |
| Learning disability | All ages | 0.8% | 0.6% |
| Palliative care | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 80.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.9% | 74.9% |
Wellspring Medical Practice, Killingworth Health Centre, Newcastle Upon Tyne, NE12 6HS. Phone: 0191 216 4920. Website: www.wellspringmedicalpractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Mallard Medical Practice | 0.0 km | 76% |
| Stephenson Park Health Group | 1.9 km | 69% |
| West Farm Surgery | 3.1 km | 83% |
| Doctors Quayle, Rajagopal, Payne & Fox | 3.1 km | 92% |
| Dr Sprake & Partners | 3.3 km | 87% |
- Dr Sprake & Partners (87% overall experience good)
- Drs Mears, Iqbal and Dahl (90% overall experience good)
- Mallard Medical Practice (76% overall experience good)
- Stephenson Park Health Group (69% overall experience good)
- West Farm Surgery (83% overall experience good)
- Wideopen Medical Centre (75% overall experience good)
How do patients rate Wellspring Medical Practice?
In the 2026 GP Patient Survey, 89% of patients described their overall experience of Wellspring Medical Practice as good, above the England figure of 77%. 75% found it easy to get through by phone.
How many patients are registered at Wellspring Medical Practice?
6,627 patients were registered in September 2026, up 1.2% on a year earlier.
What is Wellspring Medical Practice's CQC rating?
Good overall, published in January 2019.
How many GPs does Wellspring Medical Practice have?
4.1 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 1,629 patients per GP against 2,171 across England.
Are appointments at Wellspring Medical Practice face to face?
45% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Wellspring Medical Practice's phone number?
0191 216 4920.