Doctors Quayle, Rajagopal, Payne & Fox, Cramlington: patient reviews and CQC rating
Doctors Quayle, Rajagopal, Payne & Fox is a GP practice in Cramlington with 6,005 registered patients (September 2026). In the 2026 GP Patient Survey, 92% of its patients described their overall experience as good, above the England figure of 77% (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in January 2019. It has 2.9 full-time-equivalent qualified GPs, or 2,045 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Doctors Quayle, Rajagopal, Payne & Fox
Its best result against England is the share who found it easy to get through to the practice by phone: 84%, above the England figure of 57%. Its result closest to England is the share who said the wait for their last appointment was about right: 71%, against 69% across England. Of the 11 results in the table, 9 are above England and 0 below by more than the survey's margin of error, and 2 within it.
On overall experience it is 2nd of the 4 practices in Cramlington with 50 or more responses. 84% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (96%). 116 patients answered the survey (response rate 32%).
| Survey question | Doctors Quayle, Rajagopal, Payne & Fox | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 92% | 80% | 77% |
| Easy to contact by phone | 84% | 62% | 57% |
| Easy to contact via the website | 72% | 59% | 58% |
| Easy to contact via the NHS App | 73% | 58% | 54% |
| Reception team helpful | 95% | 88% | 85% |
| Last contact good | 90% | 76% | 73% |
| Wait for appointment about right | 71% | 72% | 69% |
| Listened to well | 99% | 89% | 87% |
| Treated with care and concern | 99% | 88% | 86% |
| Confidence and trust in the clinician | 99% | 93% | 93% |
| Needs met | 99% | 91% | 90% |
In the Friends and Family Test for July 2026, 95% of 266 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Doctors Quayle, Rajagopal, Payne & Fox is Good, published in January 2019. All 5 key questions are rated Good. It held the same rating in the report before (August 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,005 patients were registered at Doctors Quayle, Rajagopal, Payne & Fox in September 2026, down 0.5% on a year earlier (England: down 1.1%).
26% of its patients are aged 65 or over, against 19% across England. With 2.9 full-time-equivalent qualified GPs, there are 2,045 patients per GP, close to the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 1.6 nurses and 1.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.7 | 2.7 |
| August 2024 | 2.7 | 2.7 |
| August 2025 | 2.3 | 3.2 |
| August 2026 | 2.9 | 4.0 |
From June 2026 to August 2026 the practice recorded 3,556 appointments a month, or 592 per 1,000 registered patients (England: 510). 92% were face to face (England: 63%). 32% took place on the day they were booked and 17% more than 28 days after booking (England: 45% and 5%).
31% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Doctors Quayle, Rajagopal, Payne & Fox | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 592 | 550 | 510 |
| Face to face | 92% | 68% | 63% |
| Same day as booked | 32% | 42% | 45% |
| More than 28 days after booking | 17% | 6% | 5% |
| Did not attend | 6% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (3.2% against 1.9%), stroke or TIA (3.0% against 1.9%) and coronary heart disease (4.5% against 3.0%). It has a lower share for osteoporosis (0.2% against 1.2%). The practice's patients live in areas with an average deprivation score of 23.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.3 years for women and 78.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.2% | 15.2% |
| Depression | 18+ yrs | 15.2% | 14.3% |
| Diabetes | 17+ yrs | 10.2% | 7.9% |
| Asthma | 6+ yrs | 9.0% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.5% | 4.6% |
| Cancer | All ages | 4.8% | 3.8% |
| Coronary heart disease | All ages | 4.5% | 3.0% |
| COPD | All ages | 3.2% | 1.9% |
| Atrial fibrillation | All ages | 3.1% | 2.2% |
| Stroke and TIA | All ages | 3.0% | 1.9% |
| Heart failure | All ages | 1.4% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Palliative care | All ages | 0.6% | 0.6% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Dementia | All ages | 0.5% | 0.8% |
| Learning disability | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.6% | 74.9% |
Doctors Quayle, Rajagopal, Payne & Fox, Station Road, Seghill, Cramlington, NE23 7EF. Phone: 0191 237 0643. Website: www.netherfieldhousesurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| NPC Elsdon | 1.6 km | 86% |
| Wellspring Medical Practice | 3.1 km | 89% |
| Mallard Medical Practice | 3.1 km | 76% |
| Village Medical Group | 3.4 km | 93% |
| NPC Cramlington | 3.6 km | 91% |
- Forum Family Practice (89% overall experience good)
- Village Medical Group (93% overall experience good)
- Woodlands Park Health Centre (78% overall experience good)
How do patients rate Doctors Quayle, Rajagopal, Payne & Fox?
In the 2026 GP Patient Survey, 92% of patients described their overall experience of Doctors Quayle, Rajagopal, Payne & Fox as good, above the England figure of 77%. 84% found it easy to get through by phone.
How many patients are registered at Doctors Quayle, Rajagopal, Payne & Fox?
6,005 patients were registered in September 2026, down 0.5% on a year earlier.
What is Doctors Quayle, Rajagopal, Payne & Fox's CQC rating?
Good overall, published in January 2019.
How many GPs does Doctors Quayle, Rajagopal, Payne & Fox have?
2.9 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,045 patients per GP against 2,171 across England.
Are appointments at Doctors Quayle, Rajagopal, Payne & Fox face to face?
92% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Doctors Quayle, Rajagopal, Payne & Fox's phone number?
0191 237 0643.