Village Medical Group, Cramlington: patient reviews and CQC rating
Village Medical Group is a GP practice in Cramlington with 11,965 registered patients (September 2026). In the 2026 GP Patient Survey, 93% of its patients described their overall experience as good, above the England figure of 77% (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in February 2017. It has 8.3 full-time-equivalent qualified GPs, or 1,436 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Village Medical Group
Its best result against England is the share who found it easy to get through to the practice by phone: 79%, above the England figure of 57%. Its result closest to England is the share who found it easy to contact the practice using the NHS App: 58%, against 54% across England. Of the 11 results in the table, 8 are above England and 0 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 1st of the 4 practices in Cramlington with 50 or more responses. 79% found it easy to get through by phone (England: 57%). The overall experience result is 15 points higher than in 2025 (78%). 87 patients answered the survey (response rate 27%).
| Survey question | Village Medical Group | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 93% | 80% | 77% |
| Easy to contact by phone | 79% | 62% | 57% |
| Easy to contact via the website | 65% | 59% | 58% |
| Easy to contact via the NHS App | 58% | 58% | 54% |
| Reception team helpful | 94% | 88% | 85% |
| Last contact good | 89% | 76% | 73% |
| Wait for appointment about right | 88% | 72% | 69% |
| Listened to well | 97% | 89% | 87% |
| Treated with care and concern | 95% | 88% | 86% |
| Confidence and trust in the clinician | 97% | 93% | 93% |
| Needs met | 99% | 91% | 90% |
In the Friends and Family Test for July 2026, 96% of 563 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Village Medical Group is Good, published in February 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,965 patients were registered at Village Medical Group in September 2026, up 3.2% on a year earlier (England: down 1.1%).
25% of its patients are aged 65 or over, against 19% across England. With 8.3 full-time-equivalent qualified GPs, there are 1,436 patients per GP, fewer than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 4.7 nurses and 2.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.9 | 11.2 |
| August 2024 | 6.9 | 13.5 |
| August 2025 | 6.9 | 13.5 |
| August 2026 | 8.3 | 13.7 |
From June 2026 to August 2026 the practice recorded 7,560 appointments a month, or 632 per 1,000 registered patients (England: 510). 72% were face to face (England: 63%). 43% took place on the day they were booked and 10% more than 28 days after booking (England: 45% and 5%).
53% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Village Medical Group | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 632 | 550 | 510 |
| Face to face | 72% | 68% | 63% |
| Same day as booked | 43% | 42% | 45% |
| More than 28 days after booking | 10% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for heart failure (1.9% against 1.1%), stroke or TIA (3.0% against 1.9%) and atrial fibrillation (3.3% against 2.2%). The practice's patients live in areas with an average deprivation score of 19.6 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.8 years for women and 79.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.4% | 15.2% |
| Depression | 18+ yrs | 13.7% | 14.3% |
| Diabetes | 17+ yrs | 10.1% | 7.9% |
| Asthma | 6+ yrs | 9.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.7% | 4.6% |
| Cancer | All ages | 5.0% | 3.8% |
| Coronary heart disease | All ages | 4.4% | 3.0% |
| Atrial fibrillation | All ages | 3.3% | 2.2% |
| Stroke and TIA | All ages | 3.0% | 1.9% |
| COPD | All ages | 2.7% | 1.9% |
| Heart failure | All ages | 1.9% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Dementia | All ages | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.1% | 74.9% |
99% of the practice's patients live in the NE23 postcode district. 94% live in Northumberland, the council area the practice is in.
| Postcode district | Registered patients | Share |
|---|---|---|
| NE23 | 11,869 | 99% |
Village Medical Group, The Village Surgery, Dudley Lane, Cramlington, NE23 6US. Phone: 01670 712821. Website: www.the-village-surgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| NPC Cramlington | 0.3 km | 91% |
| Forum Family Practice | 0.3 km | 89% |
| Doctors Quayle, Rajagopal, Payne & Fox | 3.4 km | 92% |
| NPC Elsdon | 4.2 km | 86% |
| Wideopen Medical Centre | 4.7 km | 75% |
- Doctors Quayle, Rajagopal, Payne & Fox (92% overall experience good)
- Forum Family Practice (89% overall experience good)
- Woodlands Park Health Centre (78% overall experience good)
How do patients rate Village Medical Group?
In the 2026 GP Patient Survey, 93% of patients described their overall experience of Village Medical Group as good, above the England figure of 77%. 79% found it easy to get through by phone.
How many patients are registered at Village Medical Group?
11,965 patients were registered in September 2026, up 3.2% on a year earlier.
What is Village Medical Group's CQC rating?
Good overall, published in February 2017.
How many GPs does Village Medical Group have?
8.3 full-time-equivalent qualified GPs (12 qualified GPs by headcount), which is 1,436 patients per GP against 2,171 across England.
Are appointments at Village Medical Group face to face?
72% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Village Medical Group's phone number?
01670 712821.