NPC Elsdon, Whitley Bay: patient reviews and CQC rating
NPC Elsdon is a GP practice in Whitley Bay with 4,394 registered patients (September 2026). In the 2026 GP Patient Survey, 86% of its patients described their overall experience as good, above the England figure of 77% (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in July 2021. It has 2.5 full-time-equivalent qualified GPs, or 1,770 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about NPC Elsdon
Its best result against England is the share who found it easy to get through to the practice by phone: 80%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 35%, below the England figure of 58%. Of the 11 results in the table, 4 are above England and 1 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 4th of the 5 practices in Whitley Bay with 50 or more responses. 80% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (89%). 110 patients answered the survey (response rate 27%).
| Survey question | NPC Elsdon | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 86% | 80% | 77% |
| Easy to contact by phone | 80% | 62% | 57% |
| Easy to contact via the website | 35% | 59% | 58% |
| Easy to contact via the NHS App | 47% | 58% | 54% |
| Reception team helpful | 92% | 88% | 85% |
| Last contact good | 78% | 76% | 73% |
| Wait for appointment about right | 77% | 72% | 69% |
| Listened to well | 92% | 89% | 87% |
| Treated with care and concern | 89% | 88% | 86% |
| Confidence and trust in the clinician | 97% | 93% | 93% |
| Needs met | 96% | 91% | 90% |
CQC's overall rating for NPC Elsdon is Good, published in July 2021. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,394 patients were registered at NPC Elsdon in September 2026, up 1.5% on a year earlier (England: down 1.1%).
24% of its patients are aged 65 or over, against 19% across England. With 2.5 full-time-equivalent qualified GPs, there are 1,770 patients per GP, fewer than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 1.6 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.5 | 2.5 |
| August 2024 | 2.5 | 2.5 |
| August 2025 | 2.5 | 3.3 |
| August 2026 | 2.5 | 2.5 |
From June 2026 to August 2026 the practice recorded 2,993 appointments a month, or 681 per 1,000 registered patients (England: 510). 64% were face to face (England: 63%). 39% took place on the day they were booked and 15% more than 28 days after booking (England: 45% and 5%).
33% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | NPC Elsdon | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 681 | 550 | 510 |
| Face to face | 64% | 68% | 63% |
| Same day as booked | 39% | 42% | 45% |
| More than 28 days after booking | 15% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.6% against 0.8%), COPD (3.2% against 1.9%) and stroke or TIA (2.8% against 1.9%). It has a lower share for osteoporosis (0.2% against 1.2%). The practice's patients live in areas with an average deprivation score of 19.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.7 years for women and 79.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 18.7% | 14.3% |
| High blood pressure | All ages | 18.4% | 15.2% |
| Diabetes | 17+ yrs | 9.3% | 7.9% |
| Asthma | 6+ yrs | 8.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.6% | 4.6% |
| Cancer | All ages | 4.2% | 3.8% |
| Coronary heart disease | All ages | 4.1% | 3.0% |
| COPD | All ages | 3.2% | 1.9% |
| Stroke and TIA | All ages | 2.8% | 1.9% |
| Atrial fibrillation | All ages | 2.6% | 2.2% |
| Heart failure | All ages | 1.6% | 1.1% |
| Dementia | All ages | 1.6% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Palliative care | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 79.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.2% | 74.9% |
NPC Elsdon, Elsdon Avenue, Seaton Delaval, Whitley Bay, NE25 0BW. Phone: 0191 237 2299. Website: www.elsdonavenuesurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Doctors Quayle, Rajagopal, Payne & Fox | 1.6 km | 92% |
| Northumberland Park Medical Group, Shiremoor Resource Centre | 3.9 km | 87% |
| Beaumont Park Surgery | 4.2 km | 87% |
| Village Medical Group | 4.2 km | 93% |
| Wellspring Medical Practice | 4.4 km | 89% |
- NPC Amble and Broomhill (63% overall experience good)
- NPC Cramlington (91% overall experience good)
- NPC Felton and Widdrington (82% overall experience good)
- NPC Haydon Bridge and Allendale (91% overall experience good)
- NPC Newbiggin (74% overall experience good)
- NPC North Tyneside – Spring Terrace (81% overall experience good)
- NPC Ponteland (80% overall experience good)
- NPC Rothbury (93% overall experience good)
How do patients rate NPC Elsdon?
In the 2026 GP Patient Survey, 86% of patients described their overall experience of NPC Elsdon as good, above the England figure of 77%. 80% found it easy to get through by phone.
How many patients are registered at NPC Elsdon?
4,394 patients were registered in September 2026, up 1.5% on a year earlier.
What is NPC Elsdon's CQC rating?
Good overall, published in July 2021.
How many GPs does NPC Elsdon have?
2.5 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 1,770 patients per GP against 2,171 across England.
Are appointments at NPC Elsdon face to face?
64% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is NPC Elsdon's phone number?
0191 237 2299.