Northumberland Park Medical Group, Shiremoor Resource Centre, Newcastle upon Tyne: patient reviews and CQC rating
Northumberland Park Medical Group, Shiremoor Resource Centre is a GP practice in Newcastle upon Tyne with 9,664 registered patients (September 2026). In the 2026 GP Patient Survey, 87% of its patients described their overall experience as good, above the England figure of 77% (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in January 2024. It has 3.8 full-time-equivalent qualified GPs, or 2,522 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Northumberland Park Medical Group, Shiremoor Resource Centre
Its best result against England is the share who said the wait for their last appointment was about right: 87%, above the England figure of 69%. Its weakest is the share who found it easy to contact the practice through its website: 54%, against 58% across England. Of the 11 results in the table, 7 are above England and 0 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 7th of the 44 practices in Newcastle Upon Tyne with 50 or more responses. 67% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (83%). 137 patients answered the survey (response rate 27%).
| Survey question | Northumberland Park Medical Group, Shiremoor Resource Centre | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 87% | 80% | 77% |
| Easy to contact by phone | 67% | 62% | 57% |
| Easy to contact via the website | 54% | 59% | 58% |
| Easy to contact via the NHS App | 57% | 58% | 54% |
| Reception team helpful | 95% | 88% | 85% |
| Last contact good | 84% | 76% | 73% |
| Wait for appointment about right | 87% | 72% | 69% |
| Listened to well | 96% | 89% | 87% |
| Treated with care and concern | 93% | 88% | 86% |
| Confidence and trust in the clinician | 97% | 93% | 93% |
| Needs met | 95% | 91% | 90% |
CQC's overall rating for Northumberland Park Medical Group, Shiremoor Resource Centre is Good, published in January 2024. All 5 key questions are rated Good. It held the same rating in the report before (May 2021).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,664 patients were registered at Northumberland Park Medical Group, Shiremoor Resource Centre in September 2026, up 0.6% on a year earlier (England: down 1.1%).
14% of its patients are aged 65 or over, against 19% across England. With 3.8 full-time-equivalent qualified GPs, there are 2,522 patients per GP, more than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 1.8 nurses and 5.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.6 | 3.6 |
| August 2024 | 3.6 | 3.6 |
| August 2025 | 3.2 | 3.2 |
| August 2026 | 3.8 | 3.8 |
From June 2026 to August 2026 the practice recorded 5,912 appointments a month, or 612 per 1,000 registered patients (England: 510). 84% were face to face (England: 63%). 54% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
33% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Northumberland Park Medical Group, Shiremoor Resource Centre | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 612 | 550 | 510 |
| Face to face | 84% | 68% | 63% |
| Same day as booked | 54% | 42% | 45% |
| More than 28 days after booking | 7% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (1.9% against 1.2%). It has a lower share for dementia (0.5% against 0.8%), serious mental illness (0.6% against 1.0%) and atrial fibrillation (1.7% against 2.2%). The practice's patients live in areas with an average deprivation score of 16.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.8 years for women and 79.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 12.7% | 15.2% |
| Depression | 18+ yrs | 11.5% | 14.3% |
| Diabetes | 17+ yrs | 7.5% | 7.9% |
| Asthma | 6+ yrs | 7.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.0% | 4.6% |
| Cancer | All ages | 3.5% | 3.8% |
| Coronary heart disease | All ages | 2.5% | 3.0% |
| Osteoporosis | 50+ yrs | 1.9% | 1.2% |
| COPD | All ages | 1.8% | 1.9% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| Atrial fibrillation | All ages | 1.7% | 2.2% |
| Heart failure | All ages | 1.2% | 1.1% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 81.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 81.4% | 74.9% |
Northumberland Park Medical Group, Shiremoor Resource Centre, Earsdon Road, Shiremoor, Newcastle upon Tyne, NE27 0HJ. Phone: 0191 253 7892. Website: www.northumberlandparkmedicalgroup.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Bridge and Monkseaton Medical Practice | 2.2 km | 92% |
| Beaumont Park Surgery | 2.4 km | 87% |
| Marine Avenue Medical Centre | 3.2 km | 81% |
| Wellspring Medical Practice | 3.7 km | 89% |
| Mallard Medical Practice | 3.7 km | 76% |
- Beaumont Park Surgery (87% overall experience good)
- Bridge and Monkseaton Medical Practice (92% overall experience good)
- Dr Colvin and Partners (90% overall experience good)
- Marine Avenue Medical Centre (81% overall experience good)
How do patients rate Northumberland Park Medical Group, Shiremoor Resource Centre?
In the 2026 GP Patient Survey, 87% of patients described their overall experience of Northumberland Park Medical Group, Shiremoor Resource Centre as good, above the England figure of 77%. 67% found it easy to get through by phone.
How many patients are registered at Northumberland Park Medical Group, Shiremoor Resource Centre?
9,664 patients were registered in September 2026, up 0.6% on a year earlier.
What is Northumberland Park Medical Group, Shiremoor Resource Centre's CQC rating?
Good overall, published in January 2024.
How many GPs does Northumberland Park Medical Group, Shiremoor Resource Centre have?
3.8 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,522 patients per GP against 2,171 across England.
Are appointments at Northumberland Park Medical Group, Shiremoor Resource Centre face to face?
84% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Northumberland Park Medical Group, Shiremoor Resource Centre's phone number?
0191 253 7892.