Dr Colvin and Partners, Whitley Bay: patient reviews and CQC rating
Dr Colvin and Partners is a GP practice in Whitley Bay with 13,457 registered patients (September 2026). In the 2026 GP Patient Survey, 90% of its patients described their overall experience as good, above the England figure of 77% (North East and North Cumbria: 80%). The Care Quality Commission rates it Outstanding overall, in a report published in August 2016. It has 7.9 full-time-equivalent qualified GPs, or 1,707 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr Colvin and Partners
Its best result against England is the share who found it easy to get through to the practice by phone: 75%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 96%, against 93% across England. Of the 11 results in the table, 7 are above England and 0 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 2nd of the 5 practices in Whitley Bay with 50 or more responses. 75% found it easy to get through by phone (England: 57%). The overall experience result is 5 points lower than in 2025 (95%). 108 patients answered the survey (response rate 40%).
| Survey question | Dr Colvin and Partners | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 90% | 80% | 77% |
| Easy to contact by phone | 75% | 62% | 57% |
| Easy to contact via the website | 62% | 59% | 58% |
| Easy to contact via the NHS App | 69% | 58% | 54% |
| Reception team helpful | 95% | 88% | 85% |
| Last contact good | 90% | 76% | 73% |
| Wait for appointment about right | 82% | 72% | 69% |
| Listened to well | 96% | 89% | 87% |
| Treated with care and concern | 92% | 88% | 86% |
| Confidence and trust in the clinician | 96% | 93% | 93% |
| Needs met | 97% | 91% | 90% |
In the Friends and Family Test for July 2026, 96% of 228 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Dr Colvin and Partners is Outstanding, published in August 2016. 3 key questions are rated differently: Safe Good, Well-led Good and Effective Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Outstanding |
| Responsive | Outstanding |
| Effective | Good |
13,457 patients were registered at Dr Colvin and Partners in September 2026, down 2.2% on a year earlier (England: down 1.1%).
28% of its patients are aged 65 or over, against 19% across England. With 7.9 full-time-equivalent qualified GPs, there are 1,707 patients per GP, fewer than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 2.4 nurses and 2.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.0 | 7.6 |
| August 2024 | 7.0 | 7.6 |
| August 2025 | 7.8 | 8.8 |
| August 2026 | 7.9 | 7.9 |
From June 2026 to August 2026 the practice recorded 5,954 appointments a month, or 442 per 1,000 registered patients (England: 510). 83% were face to face (England: 63%). 25% took place on the day they were booked and 17% more than 28 days after booking (England: 45% and 5%).
50% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Dr Colvin and Partners | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 442 | 550 | 510 |
| Face to face | 83% | 68% | 63% |
| Same day as booked | 25% | 42% | 45% |
| More than 28 days after booking | 17% | 6% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for stroke or TIA (3.1% against 1.9%), cancer (5.5% against 3.8%) and coronary heart disease (4.1% against 3.0%). It has a lower share for osteoporosis (0.4% against 1.2%), chronic kidney disease (3.0% against 4.6%) and depression (9.4% against 14.3%). The practice's patients live in areas with an average deprivation score of 12.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.4 years for women and 79.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.3% | 15.2% |
| Depression | 18+ yrs | 9.4% | 14.3% |
| Asthma | 6+ yrs | 7.8% | 6.6% |
| Diabetes | 17+ yrs | 7.4% | 7.9% |
| Cancer | All ages | 5.5% | 3.8% |
| Coronary heart disease | All ages | 4.1% | 3.0% |
| Stroke and TIA | All ages | 3.1% | 1.9% |
| Chronic kidney disease | 18+ yrs | 3.0% | 4.6% |
| Atrial fibrillation | All ages | 2.8% | 2.2% |
| COPD | All ages | 2.0% | 1.9% |
| Heart failure | All ages | 1.3% | 1.1% |
| Dementia | All ages | 1.0% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 80.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 82.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 84.0% | 74.9% |
Dr Colvin and Partners, The Health Centre, Whitley Road, Whitley Bay, NE26 2ND. Phone: 0191 253 1113. Website: www.whitleybayhealthcentre.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Marine Avenue Medical Centre | 1.1 km | 81% |
| Bridge and Monkseaton Medical Practice | 2.2 km | 92% |
| Beaumont Park Surgery | 2.3 km | 87% |
| NPC North Tyneside – Spring Terrace | 3.5 km | 81% |
| Collingwood Surgery | 3.5 km | 84% |
- Beaumont Park Surgery (87% overall experience good)
- Bridge and Monkseaton Medical Practice (92% overall experience good)
- Marine Avenue Medical Centre (81% overall experience good)
- Northumberland Park Medical Group, Shiremoor Resource Centre (87% overall experience good)
How do patients rate Dr Colvin and Partners?
In the 2026 GP Patient Survey, 90% of patients described their overall experience of Dr Colvin and Partners as good, above the England figure of 77%. 75% found it easy to get through by phone.
How many patients are registered at Dr Colvin and Partners?
13,457 patients were registered in September 2026, down 2.2% on a year earlier.
What is Dr Colvin and Partners's CQC rating?
Outstanding overall, published in August 2016.
How many GPs does Dr Colvin and Partners have?
7.9 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 1,707 patients per GP against 2,171 across England.
Are appointments at Dr Colvin and Partners face to face?
83% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr Colvin and Partners's phone number?
0191 253 1113.