Collingwood Surgery, North Shields: patient reviews and CQC rating

What patients say about Collingwood Surgery

Its best result against England is the share who described their overall experience of the practice as good: 84%, against 77% across England. Its weakest is the share who found it easy to contact the practice through its website: 43%, against 58% across England. Of the 11 results in the table, 2 are above England and 1 below by more than the survey's margin of error, and 8 within it.

On overall experience it is 2nd of the 4 practices in North Shields with 50 or more responses. 56% found it easy to get through by phone (England: 57%). The overall experience result is 8 points higher than in 2025 (76%). 138 patients answered the survey (response rate 33%).

In the Friends and Family Test for July 2026, 95% of 971 responses rated the practice good or very good (England: 92%).

CQC's overall rating for Collingwood Surgery is Outstanding, published in January 2017. 3 key questions are rated differently: Safe Good, Caring Good and Effective Good.

24,237 patients were registered at Collingwood Surgery in September 2026, down 0.8% on a year earlier (England: down 1.1%).

23% of its patients are aged 65 or over, against 19% across England. With 14.5 full-time-equivalent qualified GPs, there are 1,670 patients per GP, fewer than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 6.0 nurses and 10.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).

From June 2026 to August 2026 the practice recorded 10,333 appointments a month, or 426 per 1,000 registered patients (England: 510). 84% were face to face (England: 63%). 32% took place on the day they were booked and 11% more than 28 days after booking (England: 45% and 5%).

30% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.

Compared with England, the practice has a higher share of patients on its registers for peripheral arterial disease (1.0% against 0.6%), heart failure (1.8% against 1.1%) and COPD (3.1% against 1.9%). The practice's patients live in areas with an average deprivation score of 26.2 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.6 years for women and 76.8 for men (England: 83.0 and 79.1).

72% of the practice's patients live in the NE29 postcode district, followed by NE30 (19%), NE27 (4%) and NE25 (3%). 99% live in North Tyneside, the council area the practice is in.

Collingwood Surgery, Hawkeys Lane, North Shields, NE29 0SF. Phone: 0191 257 1779.