Priory Medical Group, North Shields: patient reviews and CQC rating
Priory Medical Group is a GP practice in North Shields with 15,371 registered patients (September 2026). In the 2026 GP Patient Survey, 86% of its patients described their overall experience as good, above the England figure of 77% (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in April 2019. It has 8.1 full-time-equivalent qualified GPs, or 1,907 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Priory Medical Group
Its best result against England is the share who found it easy to contact the practice using the NHS App: 70%, above the England figure of 54%. Its weakest is the share who found the reception and administrative team helpful: 82%, against 85% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 1st of the 4 practices in North Shields with 50 or more responses. 54% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (82%). 126 patients answered the survey (response rate 32%).
| Survey question | Priory Medical Group | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 86% | 80% | 77% |
| Easy to contact by phone | 54% | 62% | 57% |
| Easy to contact via the website | 58% | 59% | 58% |
| Easy to contact via the NHS App | 70% | 58% | 54% |
| Reception team helpful | 82% | 88% | 85% |
| Last contact good | 80% | 76% | 73% |
| Wait for appointment about right | 77% | 72% | 69% |
| Listened to well | 90% | 89% | 87% |
| Treated with care and concern | 91% | 88% | 86% |
| Confidence and trust in the clinician | 91% | 93% | 93% |
| Needs met | 93% | 91% | 90% |
CQC's overall rating for Priory Medical Group is Good, published in April 2019. All 5 key questions are rated Good. It held the same rating in the report before (January 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
15,371 patients were registered at Priory Medical Group in September 2026, down 0.7% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 8.1 full-time-equivalent qualified GPs, there are 1,907 patients per GP, fewer than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 3.4 nurses and 12.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.9 | 9.8 |
| August 2024 | 4.9 | 9.0 |
| August 2025 | 8.1 | 13.4 |
| August 2026 | 8.1 | 11.9 |
From June 2026 to August 2026 the practice recorded 7,155 appointments a month, or 465 per 1,000 registered patients (England: 510). 70% were face to face (England: 63%). 36% took place on the day they were booked and 22% more than 28 days after booking (England: 45% and 5%).
43% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Priory Medical Group | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 465 | 550 | 510 |
| Face to face | 70% | 68% | 63% |
| Same day as booked | 36% | 42% | 45% |
| More than 28 days after booking | 22% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.4% against 0.6%), peripheral arterial disease (0.9% against 0.6%) and osteoporosis (1.9% against 1.2%). The practice's patients live in areas with an average deprivation score of 20.9 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.7 years for women and 77.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 17.8% | 14.3% |
| High blood pressure | All ages | 15.4% | 15.2% |
| Diabetes | 17+ yrs | 7.3% | 7.9% |
| Asthma | 6+ yrs | 7.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.1% | 4.6% |
| Cancer | All ages | 4.6% | 3.8% |
| Coronary heart disease | All ages | 3.4% | 3.0% |
| Stroke and TIA | All ages | 2.7% | 1.9% |
| Atrial fibrillation | All ages | 2.5% | 2.2% |
| COPD | All ages | 2.3% | 1.9% |
| Osteoporosis | 50+ yrs | 1.9% | 1.2% |
| Heart failure | All ages | 1.4% | 1.1% |
| Palliative care | All ages | 1.4% | 0.6% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Learning disability | All ages | 0.9% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 80.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.7% | 74.9% |
Priory Medical Group, 19 Albion Road, North Shields, NE29 0HT. Phone: 0191 257 0223. Website: www.priorymedical.org.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| NPC North Tyneside – Spring Terrace | 0.1 km | 81% |
| Collingwood Surgery | 0.4 km | 84% |
| Redburn Park Medical Centre | 1.9 km | 83% |
| Trinity Medical Centre | 2.6 km | 79% |
| St Georges & Riverside Medical Group | 2.6 km | 82% |
- Collingwood Surgery (84% overall experience good)
- Redburn Park Medical Centre (83% overall experience good)
How do patients rate Priory Medical Group?
In the 2026 GP Patient Survey, 86% of patients described their overall experience of Priory Medical Group as good, above the England figure of 77%. 54% found it easy to get through by phone.
How many patients are registered at Priory Medical Group?
15,371 patients were registered in September 2026, down 0.7% on a year earlier.
What is Priory Medical Group's CQC rating?
Good overall, published in April 2019.
How many GPs does Priory Medical Group have?
8.1 full-time-equivalent qualified GPs (13 qualified GPs by headcount), which is 1,907 patients per GP against 2,171 across England.
Are appointments at Priory Medical Group face to face?
70% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Priory Medical Group's phone number?
0191 257 0223.