Redburn Park Medical Centre, North Shields: patient reviews and CQC rating
Redburn Park Medical Centre is a GP practice in North Shields with 6,302 registered patients (September 2026). In the 2026 GP Patient Survey, 83% of its patients described their overall experience as good, against 77% across England (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in May 2019. It has 4.5 full-time-equivalent qualified GPs, or 1,394 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Redburn Park Medical Centre
Its best result against England is the share who described their overall experience of the practice as good: 83%, against 77% across England. Its weakest is the share who found it easy to contact the practice through its website: 43%, against 58% across England. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 3rd of the 4 practices in North Shields with 50 or more responses. 63% found it easy to get through by phone (England: 57%). The overall experience result is 10 points higher than in 2025 (73%). 100 patients answered the survey (response rate 20%).
| Survey question | Redburn Park Medical Centre | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 83% | 80% | 77% |
| Easy to contact by phone | 63% | 62% | 57% |
| Easy to contact via the website | 43% | 59% | 58% |
| Easy to contact via the NHS App | 55% | 58% | 54% |
| Reception team helpful | 75% | 88% | 85% |
| Last contact good | 74% | 76% | 73% |
| Wait for appointment about right | 71% | 72% | 69% |
| Listened to well | 88% | 89% | 87% |
| Treated with care and concern | 81% | 88% | 86% |
| Confidence and trust in the clinician | 89% | 93% | 93% |
| Needs met | 85% | 91% | 90% |
In the Friends and Family Test for July 2026, 97% of 97 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Redburn Park Medical Centre is Good, published in May 2019. All 5 key questions are rated Good. It held the same rating in the report before (March 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,302 patients were registered at Redburn Park Medical Centre in September 2026, almost the same as a year earlier.
13% of its patients are aged 65 or over, against 19% across England. With 4.5 full-time-equivalent qualified GPs, there are 1,394 patients per GP, fewer than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 2.4 nurses and 0.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.4 | 5.3 |
| August 2024 | 4.4 | 7.6 |
| August 2025 | 4.4 | 7.4 |
| August 2026 | 4.5 | 6.4 |
From June 2026 to August 2026 the practice recorded 2,901 appointments a month, or 460 per 1,000 registered patients (England: 510). 62% were face to face (England: 63%). 45% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
53% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Redburn Park Medical Centre | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 460 | 550 | 510 |
| Face to face | 62% | 68% | 63% |
| Same day as booked | 45% | 42% | 45% |
| More than 28 days after booking | 7% | 6% | 5% |
| Did not attend | 7% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.2% against 0.6%), peripheral arterial disease (1.1% against 0.6%) and depression (27.9% against 14.3%). The practice's patients live in areas with an average deprivation score of 43.5 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 79.0 years for women and 74.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 27.9% | 14.3% |
| High blood pressure | All ages | 16.4% | 15.2% |
| Diabetes | 17+ yrs | 9.3% | 7.9% |
| Asthma | 6+ yrs | 7.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.8% | 4.6% |
| Cancer | All ages | 3.5% | 3.8% |
| COPD | All ages | 3.1% | 1.9% |
| Coronary heart disease | All ages | 2.7% | 3.0% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| Atrial fibrillation | All ages | 2.0% | 2.2% |
| Epilepsy | 18+ yrs | 1.5% | 0.8% |
| Heart failure | All ages | 1.4% | 1.1% |
| Serious mental illness | All ages | 1.4% | 1.0% |
| Learning disability | All ages | 1.2% | 0.6% |
| Peripheral arterial disease | All ages | 1.1% | 0.6% |
| Osteoporosis | 50+ yrs | 1.0% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Palliative care | All ages | 0.8% | 0.6% |
| Dementia | All ages | 0.6% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 67.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.3% | 74.9% |
Redburn Park Medical Centre, 15 Station Road, Percy Main, North Shields, NE29 6HT. Phone: 0191 296 1456. Website: www.redburnpark.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Collingwood Surgery | 1.6 km | 84% |
| Bewicke Medical Centre | 1.7 km | 71% |
| NPC North Tyneside – Spring Terrace | 1.8 km | 81% |
| Priory Medical Group | 1.9 km | 86% |
| The GP Suite | 2.5 km | 79% |
- Collingwood Surgery (84% overall experience good)
- Priory Medical Group (86% overall experience good)
How do patients rate Redburn Park Medical Centre?
In the 2026 GP Patient Survey, 83% of patients described their overall experience of Redburn Park Medical Centre as good, against 77% across England. 63% found it easy to get through by phone.
How many patients are registered at Redburn Park Medical Centre?
6,302 patients were registered in September 2026, up 0.1% on a year earlier.
What is Redburn Park Medical Centre's CQC rating?
Good overall, published in May 2019.
How many GPs does Redburn Park Medical Centre have?
4.5 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 1,394 patients per GP against 2,171 across England.
Are appointments at Redburn Park Medical Centre face to face?
62% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Redburn Park Medical Centre's phone number?
0191 296 1456.