The GP Suite, Jarrow: patient reviews and CQC rating
The GP Suite is a GP practice in Jarrow with 4,217 registered patients (September 2026). In the 2026 GP Patient Survey, 79% of its patients described their overall experience as good, against 77% across England (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in September 2016. It has 2.3 full-time-equivalent qualified GPs, or 1,866 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The GP Suite
Its best result against England is the share who found it easy to contact the practice through its website: 81%, above the England figure of 58%. Its weakest is the share who said the wait for their last appointment was about right: 67%, against 69% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 4th of the 4 practices in Jarrow with 50 or more responses. 79% found it easy to get through by phone (England: 57%). The overall experience result is 7 points lower than in 2025 (86%). 112 patients answered the survey (response rate 31%).
| Survey question | The GP Suite | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 79% | 80% | 77% |
| Easy to contact by phone | 79% | 62% | 57% |
| Easy to contact via the website | 81% | 59% | 58% |
| Easy to contact via the NHS App | 64% | 58% | 54% |
| Reception team helpful | 92% | 88% | 85% |
| Last contact good | 76% | 76% | 73% |
| Wait for appointment about right | 67% | 72% | 69% |
| Listened to well | 90% | 89% | 87% |
| Treated with care and concern | 85% | 88% | 86% |
| Confidence and trust in the clinician | 93% | 93% | 93% |
| Needs met | 91% | 91% | 90% |
In the Friends and Family Test for July 2026, 93% of 107 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The GP Suite is Good, published in September 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,217 patients were registered at The GP Suite in September 2026, down 2.6% on a year earlier (England: down 1.1%).
28% of its patients are aged 65 or over, against 19% across England. With 2.3 full-time-equivalent qualified GPs, there are 1,866 patients per GP, fewer than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 2.6 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.3 | 2.3 |
| August 2024 | 2.3 | 2.3 |
| August 2025 | 2.3 | 2.3 |
| August 2026 | 2.3 | 2.3 |
From June 2026 to August 2026 the practice recorded 1,926 appointments a month, or 457 per 1,000 registered patients (England: 510). 72% were face to face (England: 63%). 39% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
39% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | The GP Suite | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 457 | 550 | 510 |
| Face to face | 72% | 68% | 63% |
| Same day as booked | 39% | 42% | 45% |
| More than 28 days after booking | 1% | 6% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (4.5% against 1.9%), dementia (1.7% against 0.8%) and palliative or supportive care needs (1.0% against 0.6%). It has a lower share for osteoporosis (0.5% against 1.2%). The practice's patients live in areas with an average deprivation score of 34.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.4 years for women and 75.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 20.8% | 15.2% |
| Depression | 18+ yrs | 12.4% | 14.3% |
| Diabetes | 17+ yrs | 10.8% | 7.9% |
| Chronic kidney disease | 18+ yrs | 8.5% | 4.6% |
| Asthma | 6+ yrs | 7.7% | 6.6% |
| Coronary heart disease | All ages | 5.4% | 3.0% |
| Cancer | All ages | 4.9% | 3.8% |
| COPD | All ages | 4.5% | 1.9% |
| Atrial fibrillation | All ages | 3.1% | 2.2% |
| Stroke and TIA | All ages | 2.7% | 1.9% |
| Heart failure | All ages | 1.8% | 1.1% |
| Dementia | All ages | 1.7% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Palliative care | All ages | 1.0% | 0.6% |
| Learning disability | All ages | 1.0% | 0.6% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.7% | 74.9% |
The GP Suite, The Palmer Community Hospital, Wear Street, Jarrow, NE32 3UX. Phone: 0191 402 8078. Website: www.dowsettandovers.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Zaidi & Partners, East Wing Surgery | 0.0 km | 79% |
| Albert Road Surgery | 0.3 km | 88% |
| Mayfield Medical Centre | 0.4 km | 83% |
| Bewicke Medical Centre | 1.8 km | 71% |
| Victoria Medical Centre | 2.0 km | 87% |
- Albert Road Surgery (88% overall experience good)
- Dr Zaidi & Partners, East Wing Surgery (79% overall experience good)
- Ellison View Surgery (62% overall experience good)
- Mayfield Medical Centre (83% overall experience good)
- Ravensworth Surgery (86% overall experience good)
- The Glen Medical Group (75% overall experience good)
- Victoria Medical Centre (87% overall experience good)
How do patients rate The GP Suite?
In the 2026 GP Patient Survey, 79% of patients described their overall experience of The GP Suite as good, against 77% across England. 79% found it easy to get through by phone.
How many patients are registered at The GP Suite?
4,217 patients were registered in September 2026, down 2.6% on a year earlier.
What is The GP Suite's CQC rating?
Good overall, published in September 2016.
How many GPs does The GP Suite have?
2.3 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 1,866 patients per GP against 2,171 across England.
Are appointments at The GP Suite face to face?
72% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The GP Suite's phone number?
0191 402 8078.