Albert Road Surgery, Jarrow: patient reviews and CQC rating
Albert Road Surgery is a GP practice in Jarrow with 3,673 registered patients (September 2026). In the 2026 GP Patient Survey, 88% of its patients described their overall experience as good, above the England figure of 77% (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in August 2023. It has 1.9 full-time-equivalent qualified GPs, or 1,913 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Albert Road Surgery
Its best result against England is the share who said the wait for their last appointment was about right: 81%, above the England figure of 69%. Its result closest to England is the share who found it easy to contact the practice through its website: 59%, against 58% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 1st of the 4 practices in Jarrow with 50 or more responses. 68% found it easy to get through by phone (England: 57%). The overall experience result is 7 points lower than in 2025 (95%). 112 patients answered the survey (response rate 28%).
| Survey question | Albert Road Surgery | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 88% | 80% | 77% |
| Easy to contact by phone | 68% | 62% | 57% |
| Easy to contact via the website | 59% | 59% | 58% |
| Easy to contact via the NHS App | 62% | 58% | 54% |
| Reception team helpful | 92% | 88% | 85% |
| Last contact good | 79% | 76% | 73% |
| Wait for appointment about right | 81% | 72% | 69% |
| Listened to well | 89% | 89% | 87% |
| Treated with care and concern | 91% | 88% | 86% |
| Confidence and trust in the clinician | 96% | 93% | 93% |
| Needs met | 97% | 91% | 90% |
In the Friends and Family Test for July 2026, 91% of 105 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Albert Road Surgery is Good, published in August 2023. All 5 key questions are rated Good. It held the same rating in the report before (February 2020).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
3,673 patients were registered at Albert Road Surgery in September 2026, up 3.8% on a year earlier (England: down 1.1%).
22% of its patients are aged 65 or over, against 19% across England. With 1.9 full-time-equivalent qualified GPs, there are 1,913 patients per GP, fewer than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 2.0 nurses and 1.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.4 | 1.4 |
| August 2024 | 1.4 | 4.4 |
| August 2025 | 1.9 | 3.0 |
| August 2026 | 1.9 | 2.6 |
From June 2026 to August 2026 the practice recorded 1,854 appointments a month, or 505 per 1,000 registered patients (England: 510). 61% were face to face (England: 63%). 33% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
45% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Albert Road Surgery | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 505 | 550 | 510 |
| Face to face | 61% | 68% | 63% |
| Same day as booked | 33% | 42% | 45% |
| More than 28 days after booking | 2% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (4.5% against 1.9%), peripheral arterial disease (1.2% against 0.6%) and heart failure (2.0% against 1.1%). The practice's patients live in areas with an average deprivation score of 32.0 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 80.2 years for women and 75.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 21.6% | 14.3% |
| High blood pressure | All ages | 20.7% | 15.2% |
| Diabetes | 17+ yrs | 11.7% | 7.9% |
| Asthma | 6+ yrs | 7.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.8% | 4.6% |
| Cancer | All ages | 5.1% | 3.8% |
| Coronary heart disease | All ages | 4.5% | 3.0% |
| COPD | All ages | 4.5% | 1.9% |
| Atrial fibrillation | All ages | 3.0% | 2.2% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| Heart failure | All ages | 2.0% | 1.1% |
| Peripheral arterial disease | All ages | 1.2% | 0.6% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Dementia | All ages | 1.1% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Palliative care | All ages | 0.8% | 0.6% |
| Learning disability | All ages | 0.7% | 0.6% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 79.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 82.3% | 74.9% |
Albert Road Surgery, 118 Albert Road, Jarrow, NE32 5AG. Phone: 0191 300 9659. Website: www.albertroadsurgery.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The GP Suite | 0.3 km | 79% |
| Dr Zaidi & Partners, East Wing Surgery | 0.3 km | 79% |
| Mayfield Medical Centre | 0.3 km | 83% |
| Victoria Medical Centre | 2.0 km | 87% |
| Ellison View Surgery | 2.0 km | 62% |
- Dr Zaidi & Partners, East Wing Surgery (79% overall experience good)
- Ellison View Surgery (62% overall experience good)
- Mayfield Medical Centre (83% overall experience good)
- Ravensworth Surgery (86% overall experience good)
- The GP Suite (79% overall experience good)
- The Glen Medical Group (75% overall experience good)
- Victoria Medical Centre (87% overall experience good)
How do patients rate Albert Road Surgery?
In the 2026 GP Patient Survey, 88% of patients described their overall experience of Albert Road Surgery as good, above the England figure of 77%. 68% found it easy to get through by phone.
How many patients are registered at Albert Road Surgery?
3,673 patients were registered in September 2026, up 3.8% on a year earlier.
What is Albert Road Surgery's CQC rating?
Good overall, published in August 2023.
How many GPs does Albert Road Surgery have?
1.9 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 1,913 patients per GP against 2,171 across England.
Are appointments at Albert Road Surgery face to face?
61% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Albert Road Surgery's phone number?
0191 300 9659.