Ellison View Surgery, Hebburn: patient reviews and CQC rating
Ellison View Surgery is a GP practice in Hebburn with 6,086 registered patients (September 2026). In the 2026 GP Patient Survey, 62% of its patients described their overall experience as good, below the England figure of 77% (North East and North Cumbria: 80%). The Care Quality Commission rates it Outstanding overall, in a report published in November 2016. It has 3.1 full-time-equivalent qualified GPs, or 1,963 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Ellison View Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 67%, against 54% across England. Its weakest is the share who described their overall experience of the practice as good: 62%, below the England figure of 77%. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 3rd of the 3 practices in Hebburn with 50 or more responses. 54% found it easy to get through by phone (England: 57%). The overall experience result is 15 points lower than in 2025 (77%). 100 patients answered the survey (response rate 26%).
| Survey question | Ellison View Surgery | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 62% | 80% | 77% |
| Easy to contact by phone | 54% | 62% | 57% |
| Easy to contact via the website | 63% | 59% | 58% |
| Easy to contact via the NHS App | 67% | 58% | 54% |
| Reception team helpful | 75% | 88% | 85% |
| Last contact good | 71% | 76% | 73% |
| Wait for appointment about right | 75% | 72% | 69% |
| Listened to well | 80% | 89% | 87% |
| Treated with care and concern | 87% | 88% | 86% |
| Confidence and trust in the clinician | 96% | 93% | 93% |
| Needs met | 95% | 91% | 90% |
In the Friends and Family Test for July 2026, 86% of 93 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Ellison View Surgery is Outstanding, published in November 2016. 2 key questions are rated differently: Safe Good and Effective Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Outstanding |
| Responsive | Outstanding |
| Effective | Good |
6,086 patients were registered at Ellison View Surgery in September 2026, up 0.7% on a year earlier (England: down 1.1%).
22% of its patients are aged 65 or over, against 19% across England. With 3.1 full-time-equivalent qualified GPs, there are 1,963 patients per GP, close to the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 1.6 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.3 | 2.3 |
| August 2024 | 3.1 | 4.2 |
| August 2025 | 3.1 | 4.2 |
| August 2026 | 3.1 | 4.2 |
From June 2026 to August 2026 the practice recorded 3,859 appointments a month, or 634 per 1,000 registered patients (England: 510). 92% were face to face (England: 63%). 51% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
53% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Ellison View Surgery | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 634 | 550 | 510 |
| Face to face | 92% | 68% | 63% |
| Same day as booked | 51% | 42% | 45% |
| More than 28 days after booking | 1% | 6% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (3.4% against 1.9%), depression (22.4% against 14.3%) and peripheral arterial disease (0.9% against 0.6%). It has a lower share for osteoporosis (0.2% against 1.2%). The practice's patients live in areas with an average deprivation score of 26.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.1 years for women and 75.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 22.4% | 14.3% |
| High blood pressure | All ages | 16.0% | 15.2% |
| Diabetes | 17+ yrs | 9.1% | 7.9% |
| Asthma | 6+ yrs | 7.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.7% | 4.6% |
| Cancer | All ages | 4.4% | 3.8% |
| Coronary heart disease | All ages | 4.1% | 3.0% |
| COPD | All ages | 3.4% | 1.9% |
| Atrial fibrillation | All ages | 2.7% | 2.2% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| Heart failure | All ages | 1.7% | 1.1% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Learning disability | All ages | 0.7% | 0.6% |
| Dementia | All ages | 0.6% | 0.8% |
| Palliative care | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.1% | 74.9% |
Ellison View Surgery, The Glen Primary Care Centre, 30 Glen Street, Hebburn, NE31 1NU. Phone: 0191 283 1610.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Victoria Medical Centre | 0.0 km | 87% |
| The Glen Medical Group | 0.0 km | 75% |
| Walker Medical Group | 1.5 km | 83% |
| Mayfield Medical Centre | 1.7 km | 83% |
| Albert Road Surgery | 2.0 km | 88% |
- Albert Road Surgery (88% overall experience good)
- Dr Zaidi & Partners, East Wing Surgery (79% overall experience good)
- Mayfield Medical Centre (83% overall experience good)
- Ravensworth Surgery (86% overall experience good)
- The GP Suite (79% overall experience good)
- The Glen Medical Group (75% overall experience good)
- Victoria Medical Centre (87% overall experience good)
How do patients rate Ellison View Surgery?
In the 2026 GP Patient Survey, 62% of patients described their overall experience of Ellison View Surgery as good, below the England figure of 77%. 54% found it easy to get through by phone.
How many patients are registered at Ellison View Surgery?
6,086 patients were registered in September 2026, up 0.7% on a year earlier.
What is Ellison View Surgery's CQC rating?
Outstanding overall, published in November 2016.
How many GPs does Ellison View Surgery have?
3.1 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 1,963 patients per GP against 2,171 across England.
Are appointments at Ellison View Surgery face to face?
92% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Ellison View Surgery's phone number?
0191 283 1610.